This is a high-visibility, high-impact role where you'll architect and build AI-forward solutions to personalize the customer journey, optimize conversion funnels, and reduce churn. You'll partner closely with Product, Data Science, and Design to define the future of Dropbox monetization while mentoring a team of 15 engineers across experience levels.

Your work will have immediate, measurable business impact. You'll get substantial exposure to Growth leadership, shape the technical direction of a critical revenue-driving platform, and help build a best-in-class monetization engineering practice.

Responsibilities

• Lead the design and implementation of scalable, reliable systems powering Dropbox's monetization flows (checkout, trials, subscriptions, pricing)

• Define and drive the technical roadmap for Growth Monetization, aligning engineering investments with business priorities

• Architect AI/ML-powered solutions for conversion optimization, personalized offers, and predictive churn modeling

• Own end-to-end delivery of complex, cross-functional projects with direct revenue impact

• Establish engineering best practices, improve system reliability, and drive down technical debt

• Mentor engineers across the team, fostering growth and elevating technical capabilities

• Partner with Product, Data Science, and Design to translate business goals into technical solutions

Requirements

• 12+ years of software engineering experience, with 3+ years operating at a senior or staff level

• Strong full-stack engineering skills with proficiency in modern frontend frameworks (React, TypeScript) and backend technologies (Python, Go, or similar)

• Demonstrated ability to lead complex technical projects from conception through delivery

• Experience designing and scaling systems that handle high traffic and require high reliability

• Track record of influencing technical strategy and driving architectural decisions beyond immediate team scope

• Proven ability to mentor engineers and raise the technical bar across a team

• Strong product intuition and ability to balance technical excellence with business impact

Preferred Qualifications

• Experience with monetization, payments, checkout, or e-commerce platforms

• Background in growth engineering, conversion optimization, or experimentation platforms

• Familiarity with ML/AI applications in personalization or funnel optimization

• Experience with subscription-based or SaaS business models

• Prior experience at a company operating at significant scale (millions of users)

XML job scraping automation by YubHub

Web Platform Lead

Location

San Francisco

Employment Type

Full time

Department

Marketing

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

About the role

OpenAI is hiring a Web Platform Lead to define, scale, and evolve the platform that powers our global web presence. This role sits at the intersection of product, growth, brand, and infrastructure — treating the web not simply as a marketing channel, but as a core product surface that shapes how the world discovers, understands, and adopts AI.

You will own the strategy, systems, and operating model behind OpenAI’s marketing web ecosystem, guiding its evolution from a single primary domain into a scalable platform that supports multiple web properties. This includes setting standards, governance, tooling, and experimentation frameworks that enable teams to move quickly while maintaining quality, trust, and consistency at global scale.

This is a hands-on leadership role for someone equally comfortable thinking at the executive strategy level and diving into platform mechanics. You’ll partner closely with leaders across Marketing, Product, Engineering, Brand, Growth, Comms, Legal, and Research to align priorities, resolve tradeoffs, and deliver high-impact work in a fast-moving environment.

Success in this role means making OpenAI’s web ecosystem faster to build on, easier to operate, and measurably more effective as both a business engine and a product experience.

In this role, you will

• Lead the tooling, systems, and execution for major product launches, purchase flows, and growth initiatives, ensuring OpenAI’s web experiences clearly communicate product value and drive adoption across global audiences.

• Own and scale high-impact web experiences tied to new product categories.

• Act as the accountable owner for flagship web initiatives, driving alignment and decisive execution across cross-functional teams when priorities compete.

• Design and continuously improve conversion-focused experiences across product education, purchase pathways, onboarding, and lifecycle touchpoints.

• Shape scalable approaches for delivering repeatable launch and campaign experiences, enabling faster iteration while maintaining a high bar for craft, performance, and brand consistency.

• Drive experimentation and measurement strategies that improve engagement, conversion, and customer understanding across web surfaces.

• Introduce AI-native workflows that accelerate content creation, testing, personalization, and operational efficiency.

• Build strong operating rhythms that keep stakeholders aligned and execution moving in a fast-paced environment.

• Partner with senior leaders across Marketing, Product, Growth, Comms, Legal, and Engineering to navigate tradeoffs and deliver outcomes that support business objectives while meeting privacy and compliance expectations.

You might thrive in this role if you

• Have 10+ years of experience in e-commerce, web platforms, digital product, growth engineering, or marketing engineering, including leadership of multi-disciplinary teams.

• Have demonstrated ownership of a high-scale web ecosystem (multi-domain or multi-product environments), with strong instincts

XML job scraping automation by YubHub