Your responsibilities will include:

• Deeply understanding clients' business processes, requirements, and pain points; advising on best practices for integrating Airtable into their workflow.
• Advising customers on the creation and management of their data governance models from license administration through long-term solution maintenance.
• Developing solution architecture designs, implementation plans, and project timelines that align with clients' objectives and requirements.
• Providing technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise.
• Managing project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications.
• Partnering with Airtable Engagement Managers to validate scope for professional services engagements.
• Partnering with other services and partner team members on larger engagements.
• Partnering with Product and Engineering to provide feedback from customer engagements on critical features and platform improvements.
• Mentoring Solution Architects and Delivery Consultants, sharing solution design frameworks and best practices.

To be successful in this role, you will need to have:

• 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms.
• 3-4 years of experience in a professional services or consulting role.
• Experienced in solution architecture, with a background in Airtable build (highly preferred), delivery, and project management is a must.
• At least Experimenter-level AI fluency, you’ve built or meaningfully automated a task using AI (e.g., via custom scripts, GPT workflows, or Airtable automations enhanced by LLMs).
• Well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape.
• Ability to understand and customise messaging and consulting across verticals, use cases and geographies.
• Excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrations.
• Highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teams.
• Ability to adapt to new technologies and learn quickly; previous experience with Airtable is required.
• Customer focused mindset with a track record of driving adoption, satisfaction, and business outcomes.

In addition to the above, you will also have access to a range of benefits, including:

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

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The Social Support Specialist is responsible for delivering high-quality community management and moderation across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities:

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.

• Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies.

• Actively engage with community members to encourage constructive dialogue and positive participation.

• Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations.

• Enforce moderation actions consistently, fairly, and without bias, escalating issues as required.

• Respond to community inquiries, concerns, and reports in a professional and empathetic manner.

• Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders.

• Support incident response and sensitive situations with sound judgment and discretion.

Requirements and qualifications:

• 3+ years in high-tier community support or moderation, specifically within the gaming industry.

• Deep familiarity with Western gaming culture and social media nuances.

• Relevant knowledge of Discord server management and Steam community tools.

• Proficiency in Zendesk and Sprout Social is a significant plus.

• Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.

• Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content.

• Attention to detail and consistency in decision-making.

• Ability to foster inclusive, respectful, and welcoming online spaces

Preferred Qualifications:

• Knowledge of online harassment patterns, hate speech policies, and community governance best practices.

• Ability to work time zones or flexible schedules including weekends, if required.

Benefits:

• Salary $39,088 CAD yearly gross

• Partnerships with STM, Telus, and BIXI (among others).

• Employee Assistance Program.

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Role Overview

As a Social Support Specialist, you will be responsible for managing and moderating online communities across multiple social and community platforms. You will help maintain a safe, respectful, and inclusive environment while supporting positive engagement and brand trust.

Requirements

• Leadership:
• Act as a subject matter expert on supported titles, maintaining a deep understanding of game mechanics to provide high-tier guidance and troubleshooting.
• Enforce moderation actions consistently, fairly, and without bias, escalating issues when required.
• Support incident response and sensitive situations with sound judgment and discretion.
• Analytics:
• Identify emerging community trends, risks, and recurring issues.
• Communicate insights and observations clearly to internal stakeholders to support proactive decision-making.
• Communication:
• Manage and moderate social media and community platforms (e.g., Discord, X, Facebook) in line with platform guidelines, community standards, and company policies.
• Actively engage with community members to encourage constructive dialogue and positive participation.
• Respond to community inquiries, concerns, and reports with professionalism and empathy.
• Accurately assess user-generated content, distinguishing humor, sarcasm, criticism, and genuine policy violations.
• Business:
• Maintain a safe, inclusive, and respectful community environment that supports player trust and brand reputation.
• Ensure moderation practices align with company policies and community governance standards.

You'd be a great fit for this role if you have:

• 3+ years of experience in high-tier community support or moderation within the gaming industry.
• Strong subject matter expertise across supported titles, with a deep technical understanding of game mechanics to provide high-tier guidance and troubleshooting.
• Native-level English proficiency with a nuanced understanding of Western culture and social media etiquette.
• Deep familiarity with Western gaming culture and online community dynamics.
• Strong experience moderating social and community platforms such as Discord, X (Twitter), Facebook, and similar channels.
• Knowledge of Discord server management and Steam community tools.
• Demonstrated ability to remain neutral and objective when handling sensitive or emotionally charged content.
• High attention to detail and consistency in decision-making.
• Ability to foster inclusive, respectful, and welcoming online spaces.
• Proficiency with Zendesk and Sprout Social (nice to have).
• Knowledge of online harassment patterns, hate speech policies, and community governance best practices (nice to have).
• Ability to work across time zones or flexible schedules, including weekends when required (nice to have)

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• We want to make sure you have everything you need to work efficiently — that’s why we offer remote work with all the necessary equipment provided, including a computer, keyboard, headset and mouse. You’ll also have the option to visit our office at the Global Office Park in Katowice!
• We want you to stay healthy and happy - so we offer the attractive benefits package including private medical care option, My Benefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to be a part of our community - so we offer the unique chance to look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to an online Interview via Google Meet with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better.
• If the interview outcome is positive, we invite you to our online assessment to better evaluate your skills. Our tests will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take approximately several days to be evaluated.
• For some projects there might be a second/third interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

XML job scraping automation by YubHub

The Social Support Specialist is responsible for delivering high-quality community management and moderation across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
• Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies.
• Actively engage with community members to encourage constructive dialogue and positive participation.
• Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations.
• Enforce moderation actions consistently, fairly, and without bias, escalating issues as required.
• Respond to community inquiries, concerns, and reports in a professional and empathetic manner.
• Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders.
• Support incident response and sensitive situations with sound judgment and discretion.

Requirements and Qualifications

• 3+ years in high-tier community support or moderation, specifically within the gaming industry.
• Deep familiarity with Western gaming culture and social media nuances.
• Relevant knowledge of Discord server management and Steam community tools.
• Proficiency in Zendesk and Sprout Social is a significant plus.
• Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.
• Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content.
• Attention to detail and consistency in decision-making.
• Ability to foster inclusive, respectful, and welcoming online spaces.

Preferred Qualifications

• Knowledge of online harassment patterns, hate speech policies, and community governance best practices.
• Ability to work time zones or flexible schedules including weekends, if required.

Benefits

• Salary $12,000 - $40,000 yearly gross.
• Full-time schedule, plus employee benefits, including health and dental care, when eligible.
• Employee Assistance Program.

XML job scraping automation by YubHub

Role Overview

As a Social Support Specialist, you will be responsible for managing and moderating online communities across multiple social and community platforms. This includes enforcing moderation standards consistently, fairly, and without bias, escalating issues when required. You will also be responsible for identifying emerging community trends, risks, and recurring issues, and communicating insights and observations clearly to internal stakeholders to support proactive decision-making.

Requirements

Leadership

• Act as a subject matter expert on supported titles, maintaining a deep understanding of game mechanics to provide high-tier guidance and troubleshooting.
• Enforce moderation actions consistently, fairly, and without bias, escalating issues when required.
• Support incident response and sensitive situations with sound judgment and discretion.

Analytics

• Identify emerging community trends, risks, and recurring issues.
• Communicate insights and observations clearly to internal stakeholders to support proactive decision-making.

Communication

• Manage and moderate social media and community platforms (e.g., Discord, X, Facebook) in line with platform guidelines, community standards, and company policies.
• Actively engage with community members to encourage constructive dialogue and positive participation.
• Respond to community inquiries, concerns, and reports with professionalism and empathy.
• Accurately assess user-generated content, distinguishing humor, sarcasm, criticism, and genuine policy violations.

Business

• Maintain a safe, inclusive, and respectful community environment that supports player trust and brand reputation.
• Ensure moderation practices align with company policies and community governance standards.

Experience and Skills

• 3+ years of experience in high-tier community support or moderation within the gaming industry.
• Strong subject matter expertise across supported titles, with a deep technical understanding of game mechanics to provide high-tier guidance and troubleshooting.
• Native-level English proficiency with a nuanced understanding of Western culture and social media etiquette.
• Deep familiarity with Western gaming culture and online community dynamics.
• Strong experience moderating social and community platforms such as Discord, X (Twitter), Facebook, and similar channels.
• Knowledge of Discord server management and Steam community tools.
• Demonstrated ability to remain neutral and objective when handling sensitive or emotionally charged content.
• High attention to detail and consistency in decision-making.
• Ability to foster inclusive, respectful, and welcoming online spaces.
• Proficiency with Zendesk and Sprout Social (nice to have).
• Knowledge of online harassment patterns, hate speech policies, and community governance best practices (nice to have).
• Ability to work across time zones or flexible schedules, including weekends when required (nice to have)

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• We want you to stay healthy and happy - so we offer the attractive benefits package including HMO and Life Insurance, Employee Assistance Program, and Wellness Subsidy.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian!
• We want you to be a part of our community - so we offer the unique chance to look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to an online Interview via Google Meet with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better.
• If the interview outcome is positive, we invite you to our online assessment to better evaluate your skills. Our tests will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take approximately several days to be evaluated.
• For some projects there might be a second/third interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

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