{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/google-suite"},"x-facet":{"type":"skill","slug":"google-suite","display":"Google Suite","count":58},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f3494283-f86"},"title":"Strategic Finance Manager, International Public Sector","description":"<p>We are seeking a Strategic Finance Manager to join our CFO Team in London, UK. As a key member of our Finance team, you will play a crucial role in supporting the G&amp;A and EPD leadership in quarterly and annual strategic and financial planning discussions. You will engage with the business to manage headcount and expense forecasts, own weekly and monthly financial reporting, KPIs, presentations, and other critical analysis requests. You will partner with Business Unit Owners to own and improve Hosting Infrastructure expense forecasting. Your responsibilities will also include evaluating investment strategies, facilitating ad-hoc analyses, and owning special projects requiring complex financial models. You will drive internal initiatives to improve data infrastructure and reporting, and partner closely with the accounting team during the month-end close process to ensure accurate general ledger and company-wide financial statement reporting. You will develop and maintain KPIs to assist with the decision-making that aligns with the company&#39;s objectives.</p>\n<p>Ideally, you will have 6+ years of financial analysis experience working directly in a Corporate Finance or a Strategic Finance role, with 2 years of investment banking or top-tier consulting experience. You will have demonstrated excellent project management skills, ability to manage and manipulate large data sets, critically analyze existing processes, and identify opportunities for process improvement. You will have strong knowledge of Google Suite, and MS Office (Excel, Word, PowerPoint); expert Excel modeling skills.</p>\n<p>The ideal candidate will be a strong communicator with excellent interpersonal skills to manage various stakeholders. You will be able to work closely with department heads on real-time high-priority business issues and use quantitative insights to drive better decision-making across the organization.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f3494283-f86","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Scale","sameAs":"https://www.scale.com/","logo":"https://logos.yubhub.co/scale.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/scaleai/jobs/4631613005","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["financial analysis","strategic finance","investment banking","top-tier consulting","project management","Google Suite","MS Office","Excel modeling"],"x-skills-preferred":["SQL","Business Intelligence tools","Anaplan","Adaptive Insights"],"datePosted":"2026-04-18T16:02:14.471Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, UK"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Technology","skills":"financial analysis, strategic finance, investment banking, top-tier consulting, project management, Google Suite, MS Office, Excel modeling, SQL, Business Intelligence tools, Anaplan, Adaptive Insights"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_825b7e60-35c"},"title":"Director, Strategic Finance","description":"<p>We are looking for an experienced leader to lead our Finance team. As Director, Strategic Finance, you will be instrumental in setting strategy, financial plans, and operating rigor as we accelerate the adoption of AI across many industries.</p>\n<p>You will develop and execute financial strategies to support Scale growth objectives, including capital raising, strategic and financial planning, and budgeting. You will create internal executive reporting, including close, financial reporting, board, investor reporting, and other management presentations.</p>\n<p>You will be a thought partner to all business leaders and help resolve competing business priorities and determine proper investment allocation by department and Business Unit. You will lead the preparation of financial analysis, business insights, and presentation materials for regular financial and business updates to the leadership team.</p>\n<p>You will lead, grow, and develop a team of high-performing finance professionals. You will partner with accounting to support month-end close, flux review processes, and deliver high-quality financial reporting.</p>\n<p>You will own and create financial models, including forecasting, budgeting, and cash burn analysis. You will determine the appropriate processes, methodologies, variables, and modeling techniques to develop and deliver forecasts. You will develop reports and monitor metrics for forecasting.</p>\n<p>You will design, automate, and optimize flexible finance processes to meet the needs of a dynamic and fast-growing business environment. You will partner with cross-functional teams to develop and prioritize strategic initiatives that drive revenue growth, cost optimization, and operational efficiency.</p>\n<p>You will own, refine financial systems roadmap in partnership with our Business Transformation team.</p>\n<p>Ideal candidates will have a minimum of 4+ years of financial analysis experience working directly in Corporate Finance and Strategic Finance, or a minimum of 4 years working in Investment Banking, Private Equity, Hedge Funds, or Growth Equity Funds.</p>\n<p>Deep understanding of B2B SaaS businesses, scaling a technology business, experience improving and streamlining processes, and developing solutions to operational inefficiencies are also required.</p>\n<p>Strong knowledge of Google Suite, MS Office, expert Excel modeling skills, and Salesforce are necessary. Strong executive presence and interpersonal skills, ability to lead discussions with the Executive Team, demonstrated ability to lead and grow a high-functioning Finance team, and deliver quality results as a team leader are also required.</p>\n<p>Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_825b7e60-35c","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Scale","sameAs":"https://scale.com/","logo":"https://logos.yubhub.co/scale.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/scaleai/jobs/4627897005","x-work-arrangement":"onsite","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":"$235,200-$294,000 USD","x-skills-required":["financial analysis","strategic finance","capital raising","strategic planning","budgeting","financial reporting","board reporting","investor reporting","management presentations","thought leadership","business prioritization","investment allocation","financial modeling","forecasting","cash burn analysis","process improvement","operational efficiency","cross-functional collaboration","financial systems","Google Suite","MS Office","Excel modeling","Salesforce"],"x-skills-preferred":[],"datePosted":"2026-04-18T16:00:04.265Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Technology","skills":"financial analysis, strategic finance, capital raising, strategic planning, budgeting, financial reporting, board reporting, investor reporting, management presentations, thought leadership, business prioritization, investment allocation, financial modeling, forecasting, cash burn analysis, process improvement, operational efficiency, cross-functional collaboration, financial systems, Google Suite, MS Office, Excel modeling, Salesforce","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":235200,"maxValue":294000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_842ae27c-48b"},"title":"Specialist, Premium Support","description":"<p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service.</p>\n<p>This is a full-time position based in Japan. The CS Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment.</p>\n<p>You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.</p>\n<p>As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.</p>\n<p>A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.</p>\n<p>Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows &amp; management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality &amp; good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management</p>\n<p>Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction &amp; the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards</p>\n<p>Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work</p>\n<p>Stakeholder engagement: You have gained the trust of internal &amp; external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings &amp; weekends</p>\n<p>Your Expertise:</p>\n<p>Your background &amp; experience - 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs</p>\n<p>Your skills &amp; expertise - Very good verbal and written communication skills for providing exceptional customer service to guests/hosts &amp; engage with stakeholders - Active listening skills to understand guest needs and provide personalized recommendations and assistance - Empathy and patience in dealing with customers, especially in high-pressure situations - Ability to organize a high volume of work, multitask &amp; prioritize, and to work within prescribed schedules including breaks, lunches, and training time - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency both English and Japanese</p>\n<p>Our Commitment To Inclusion &amp; Belonging:</p>\n<p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_842ae27c-48b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7566181","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","communication","problem-solving","adaptability","responsiveness","flexibility","proactivity","resourcefulness","efficiency","professionalism","confidentiality"],"x-skills-preferred":["hospitality","multicultural customer service","high-profile and influential clientele","phone","messaging","live chat","executive-level stakeholders","complex ideas","verbal and written communication","active listening","empathy","patience","organization","multitasking","prioritization","passion for delivering exceptional customer service","thriving in ambiguity","fast-paced and complex environment","proactive attitude","openness to new challenges","adjusting to changing priorities","evolving roles and job duties","good computer skills","Apple/Mac OS","Google Suite","CRM systems","language proficiency","English","Japanese"],"datePosted":"2026-04-18T15:57:49.212Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Japan"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"customer service, communication, problem-solving, adaptability, responsiveness, flexibility, proactivity, resourcefulness, efficiency, professionalism, confidentiality, hospitality, multicultural customer service, high-profile and influential clientele, phone, messaging, live chat, executive-level stakeholders, complex ideas, verbal and written communication, active listening, empathy, patience, organization, multitasking, prioritization, passion for delivering exceptional customer service, thriving in ambiguity, fast-paced and complex environment, proactive attitude, openness to new challenges, adjusting to changing priorities, evolving roles and job duties, good computer skills, Apple/Mac OS, Google Suite, CRM systems, language proficiency, English, Japanese"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_db5c579b-cd5"},"title":"Global Security Operations Center Operator","description":"<p>Join the team as Twilio&#39;s next Operator, Global Security Operations Centre (GSOC) who will play a critical role in informing our overall security posture to enable a safe working environment.</p>\n<p>As a member of the Corporate Safety &amp; 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verbal and written</li>\n</ul>\n<ul>\n<li>Ability to work &#39;non-standard&#39; shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours</li>\n</ul>\n<ul>\n<li>English Language Proficiency</li>\n</ul>\n<p>Desired:</p>\n<ul>\n<li>Customer service mindset</li>\n</ul>\n<ul>\n<li>Comfortable with a high-tech work environment</li>\n</ul>\n<ul>\n<li>Eager to learn new tools and processes</li>\n</ul>\n<ul>\n<li>Ability to work independently and as part of a team</li>\n</ul>\n<ul>\n<li>Proficiency in Google Suite</li>\n</ul>\n<p>Additional Language Proficiency</p>\n<p>Shift Details: Variable (8–10-hour shifts)</p>\n<p>Must be flexible to work holidays, weekends, and occasional overtime.</p>\n<p>Travel: Approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.</p>\n<p>What We Offer:</p>\n<p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings programme, and much more. Offerings vary by location.</p>\n<p>Compensation:</p>\n<ul>\n<li>Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.</li>\n</ul>\n<p>The estimated pay ranges for this role are as follows:</p>\n<ul>\n<li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $26.27 - $32.84</li>\n</ul>\n<ul>\n<li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $27.77 - $34.71</li>\n</ul>\n<ul>\n<li>Based in the San Francisco Bay area, California: $30.85 - $38.56</li>\n</ul>\n<ul>\n<li>This role may be eligible to participate in Twilio&#39;s equity plan and corporate bonus plan.</li>\n</ul>\n<p>All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</p>\n<p>The successful candidate&#39;s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.</p>\n<p>Applications for this role are intended to be accepted until November 15 but may change based on business needs.</p>\n<p>Twilio thinks big. 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You should be metrics-driven and able to utilise data to drive the success and evolution of the conference.</p>\n<p>The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_46b4973a-42a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Databricks","sameAs":"https://databricks.com","logo":"https://logos.yubhub.co/databricks.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/databricks/jobs/8407921002","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$158,000-$217,250 USD","x-skills-required":["Event marketing","Project management","Google Suite","Marketo","Salesforce","Tableau","Asana","Rainfocus"],"x-skills-preferred":["Virtual event experience","Data analysis","Communication skills"],"datePosted":"2026-04-18T15:56:38.789Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"Event marketing, Project management, Google Suite, Marketo, Salesforce, Tableau, Asana, Rainfocus, Virtual event experience, Data analysis, Communication skills","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":158000,"maxValue":217250,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3a620b88-484"},"title":"HR Consultant","description":"<p>About Gusto At Gusto, we&#39;re on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide and are building a workplace that reflects the people we serve.</p>\n<p>About the Role As a HR Consultant, you will drive people operations for designated small business clients on behalf of Gusto. In this role, you will excel in dynamic and challenging environments, applying your passion for developing and refining processes and practices. You will be skilled at leveraging cutting-edge technology and systems to drive efficiency within the organization you support.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Lead the organisations you support to achieve People objectives, including attracting, hiring and onboarding great talent, developing and retaining staff, and achieving goals around helping companies stay compliant.</li>\n<li>Influence business and talent initiatives that support short and long-term business goals, including driving practices that enable high performance and operational excellence.</li>\n<li>Initiate and maintain effective communications with leadership and employees; provide coaching and guidance on matters related to performance management, offer feedback on style and behaviours to improve employee productivity and engagement.</li>\n<li>Engage in strategic workforce planning by assessing organisational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning.</li>\n<li>Identify and translate current and future business needs into a comprehensive People Plans.</li>\n<li>Provide organisational development support through interventions such as organisation design, development solutions, leadership coaching, and proactive change management.</li>\n<li>Serve as the primary point of contact for assigned clients.</li>\n<li>Process and maintain client HR data, including employee onboarding and offboarding, help administer payroll, benefits, and other HR functions, and ensure clients stay up-to-date on HR regulations and compliance requirements.</li>\n<li>Provide excellent customer service</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>4-8 years of HR experience as a People Operations Specialist and/or HR Generalist across various industries and scales.</li>\n<li>Excellent communication skills, capable of clearly and concisely conveying information to employees at all levels.</li>\n<li>Strong proficiency with cutting-edge technology across the workplace and high level of comfort in quickly adopting new technology.</li>\n<li>Proficiency with HR software, Google Suite, and modern productivity tools (Slack, Asana, Zoom, etc.)</li>\n<li>Ability to manage multiple stakeholders and competing priorities, demonstrating urgency and adaptability to changing business needs.</li>\n<li>Significant experience with workforce analytics, using data and reporting to drive strategic decisions.</li>\n<li>Demonstrated agility and ability to thrive in ambiguous, fast-paced, and dynamic environments.</li>\n<li>Ability to maintain confidentiality and handle issues ethically and with integrity.</li>\n<li>A perpetual learner who strives for excellence while remaining laser focused on our mission to help clients thrive</li>\n</ul>\n<p>Note Our cash compensation amount for this role is between $98,000 - $115,000/year in Denver and most other major cities, and between $119,000 - $140,000/year for New York &amp; San Francisco. 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We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.</p>\n<p>With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide and are building a workplace that reflects the people we serve.</p>\n<p>All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location.</p>\n<p>AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.</p>\n<p>Submit your interest to join our CX team!</p>\n<p>About the Role:</p>\n<p>Gusto is seeking motivated, customer-centric professionals interested in being considered for future retirement benefits customer experience opportunities in 2026. These roles are ideal for customer-facing retirement benefits professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.</p>\n<p>As a seasoned Retirement Benefits Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products.</p>\n<p>You will serve as a strategic partner, providing a holistic and consultative approach to help clients optimize their retirement plan. Your mission is to empower our clients by proactively educating them on their plan&#39;s health, fiduciary responsibilities, and the tools available to drive employee engagement and retirement readiness.</p>\n<p>You will build deep client loyalty and act as the driver for full resolution of all plan-related matters. You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.</p>\n<p>Here’s what you’ll do day-to-day:</p>\n<ul>\n<li>Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.</li>\n</ul>\n<ul>\n<li>Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for retirement benefits inquiries.</li>\n</ul>\n<ul>\n<li>Leverage AI-assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.</li>\n</ul>\n<ul>\n<li>Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.</li>\n</ul>\n<ul>\n<li>Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.</li>\n</ul>\n<ul>\n<li>Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.</li>\n</ul>\n<ul>\n<li>Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.</li>\n</ul>\n<p>Here’s what we&#39;re looking for:</p>\n<ul>\n<li>3-6 years of customer experience with 1+ years of full-time experience in retirement benefits.</li>\n</ul>\n<ul>\n<li>Experience with 401k retirement plans preferred.</li>\n</ul>\n<ul>\n<li>Account Management experience preferred.</li>\n</ul>\n<ul>\n<li>Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.</li>\n</ul>\n<ul>\n<li>Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.</li>\n</ul>\n<ul>\n<li>Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.</li>\n</ul>\n<ul>\n<li>Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.</li>\n</ul>\n<p>This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.</p>\n<p>Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).</p>\n<p>The same office expectations apply to all Symmetry roles, Gusto&#39;s subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.</p>\n<p>When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.</p>\n<p>Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it&#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.</p>\n<p>Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.</p>\n<p>Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.</p>\n<p>We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.</p>\n<p>Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. 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We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.</p>\n<p>With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide and are building a workplace that reflects the people we serve.</p>\n<p>All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location.</p>\n<p>AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.</p>\n<p>Submit your interest to join our CX team!</p>\n<p>About the Role:</p>\n<p>Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in 2026. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.</p>\n<p>While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!</p>\n<p>As a Payroll Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, move quickly to strategize and creatively solve problems, act as an advocate to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership.</p>\n<p>Here’s what you’ll do day-to-day:</p>\n<ul>\n<li>Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.</li>\n</ul>\n<ul>\n<li>Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for payroll and benefits inquiries.</li>\n</ul>\n<ul>\n<li>Leverage AI-assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.</li>\n</ul>\n<ul>\n<li>Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.</li>\n</ul>\n<ul>\n<li>Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.</li>\n</ul>\n<ul>\n<li>Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.</li>\n</ul>\n<ul>\n<li>Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. 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Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.</p>\n<p>Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto&#39;s subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.</p>\n<p>When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.</p>\n<p>Our customers come from all walks of life and so do we. 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This position requires impeccable attention to detail and a focus on process improvement.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Reconcile and analyze ending balances</li>\n<li>Assist with the launch of new digital assets and products impacting platform accounting operations</li>\n<li>Ensure that appropriate internal controls over platform accounting are in place</li>\n<li>Operationalize new areas of the business to facilitate streamlined accounting transactions</li>\n<li>With major system experience, recognize the links upstream/downstream and verbalize the impacts &amp; reliance in connection with changes or enhancements</li>\n<li>Provide project requirements and coordinate, manage and oversee any testing to improve existing processes and automate any related systems</li>\n<li>Provide support for internal and external audits</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>9+ years of progressive accounting experience with a mix of Big 4 public accounting and industry experience in the fintech/financial services industries</li>\n<li>Minimum 2 years of experience in a manager role.</li>\n<li>Financial services industry experience such as fintech, payments and/or broker dealers</li>\n<li>B.A. or B.S degree in Accounting, Finance or related field</li>\n<li>A demonstrated history of solving multiple and complex operation and accounting challenges</li>\n<li>Desire to exceed expectations and drive positive change in the organization</li>\n<li>Operational processes experience</li>\n<li>Advanced Microsoft Excel skills, with the ability to manipulate and digest mass amounts of data required</li>\n<li>Individual should work well in a dynamic environment and be able to recommend and implement process improvements</li>\n<li>Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Experience working in Netsuite, FloQast and Google Suite</li>\n<li>Experience working in a SOX control environment</li>\n<li>Basic knowledge of digital assets and the crypto economy, or a desire to learn</li>\n<li>Basic SQL knowledge and experience with reporting/analytics tools (Snowflake, Looker, etc.)</li>\n<li>Experience in working at bank, fin-tech, financial regulatory agency and/or professional service firm serving financial institution clients</li>\n</ul>\n<p><strong>Pay Transparency Notice</strong></p>\n<p>Annual base salary range (excluding equity and bonus): $166,345-$195,700 USD</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_9d394a58-904","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Coinbase","sameAs":"https://www.coinbase.com/","logo":"https://logos.yubhub.co/coinbase.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/coinbase/jobs/7793903","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$166,345-$195,700 USD","x-skills-required":["accounting","fintech","financial services","Microsoft Excel","Netsuite","FloQast","Google Suite","SOX control","digital assets","crypto economy","SQL","reporting/analytics tools","Snowflake","Looker"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:48:47.084Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - USA"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Technology","skills":"accounting, fintech, financial services, Microsoft Excel, Netsuite, FloQast, Google Suite, SOX control, digital assets, crypto economy, SQL, reporting/analytics tools, Snowflake, Looker","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":166345,"maxValue":195700,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_129d4c74-b82"},"title":"Technical Customer Success Manager","description":"<p>The Technical Customer Success Manager (TCSM) for the Real Estate team will be at the intersection of technology, implementation, and customer success. They will ensure our property partners are onboarded efficiently, receive ongoing technical support, and drive measurable value through proactive engagement.</p>\n<p>Key responsibilities include: Implementation &amp; Onboarding - Work with the account manager during the implementation phase for new and existing real estate partners, ensuring seamless onboarding of properties. Maintenance &amp; Support - Execute regular audits on property inventory, content, and configurations. Technical Customer Success - Act as a technical product expert and trusted advisor for assigned accounts. Cross-Functional Collaboration &amp; Enablement - Share customer insights and feedback to inform product development and improve internal processes.</p>\n<p>The ideal candidate will have 5+ years of B2B customer success, implementation, or technical account management experience, with strong technical aptitude and excellent written and verbal communication skills.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_129d4c74-b82","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7792666","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$106,000-$125,000 USD","x-skills-required":["Google Suite","Salesforce","Asana","Airtable","API documentation","REST/SOAP","JSON","Postman or CURL","relational databases","SQL queries","structured data environments"],"x-skills-preferred":["property management systems","real estate technology platforms","Syndication Tools","Yardi RentCafe","Entrata ILS Portal","webinars","office hours","scalable customer engagement programs"],"datePosted":"2026-04-18T15:48:22.532Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Customer Success","industry":"Technology","skills":"Google Suite, Salesforce, Asana, Airtable, API documentation, REST/SOAP, JSON, Postman or CURL, relational databases, SQL queries, structured data environments, property management systems, real estate technology platforms, Syndication Tools, Yardi RentCafe, Entrata ILS Portal, webinars, office hours, scalable customer engagement programs","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":106000,"maxValue":125000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dceb42f0-405"},"title":"Accounting and Regulatory Reporting Manager, Canada","description":"<p>Ready to be pushed beyond what you think you’re capable of?</p>\n<p>At Coinbase, our mission is to increase economic freedom in the world.</p>\n<p>We&#39;re seeking a very specific candidate who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.</p>\n<p>Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.</p>\n<p>While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment.</p>\n<p>Coinbase Canada seeks an Accounting and Regulatory Reporting Manager to join our Global Financial and Regulatory Reporting team.</p>\n<p>Reporting to the Director of Reporting and Technical Policy, you will serve as the primary Finance owner for all recurring regulatory filings, including Form 31-103F1, CIRO Form 1, and other OSC/CIRO submissions.</p>\n<p>This technical role involves maintaining IFRS books of account and collaborating with cross-functional teams (Tax, Treasury, Legal) to ensure capital adequacy.</p>\n<p>You will drive operational excellence by designing scalable processes, building robust internal controls, and automating reporting cycles for a high-growth tech environment.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Oversee the financial and regulatory reporting functions in Canada and ensure these processes operate effectively and accurately, following the Coinbase centralized model, delivering accurate regulatory and financial insights into the business.</li>\n</ul>\n<ul>\n<li>Own the Company’s parallel books of accounts maintained in line with IFRS and maintain appropriate reconciliations and valid support for all adjustments.</li>\n</ul>\n<ul>\n<li>Own end-to-end preparation, review, and coordination of all recurring regulatory filings.</li>\n</ul>\n<ul>\n<li>Responsible for preparation and coordination of financial statements, regulatory reporting, and other related information for external use (audit, submission to regulators, etc.), and play a leading role in external communication as the representative of the Finance department.</li>\n</ul>\n<ul>\n<li>Prepare Coinbase Canada monthly management reporting and analytical review thereof, including reporting and communication to the Board.</li>\n</ul>\n<ul>\n<li>Act as a contact point within the company for financial reporting queries and queries from regulatory 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Asana, and Rainfocus.</li>\n</ul>\n<p>About Databricks:</p>\n<p>Databricks&#39; mission is to accelerate innovation for its customers by unifying Data Science, Engineering, and Business. Founded by the original creators of Apache Spark™, Databricks provides a Unified Analytics Platform for data science teams to collaborate with data engineering and lines of business to build data products.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7fdd967e-0e8","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Databricks","sameAs":"https://www.databricks.com","logo":"https://logos.yubhub.co/databricks.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/databricks/jobs/8337355002","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$192,000-$264,000 USD","x-skills-required":["event marketing","program operations","project management","customer service","data analysis","technology literacy","Google Suite","MS Excel","Mac","Salesforce","Databricks AIBI","Asana","Rainfocus"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:47:42.284Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"event marketing, program operations, project management, customer service, data analysis, technology literacy, Google Suite, MS Excel, Mac, Salesforce, Databricks AIBI, Asana, Rainfocus","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":192000,"maxValue":264000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bbd70983-0ae"},"title":"Executive Assistant - IT","description":"<p>At CoreWeave, we are looking for a motivated Executive Assistant to join our growing team. The ideal candidate will be a detail-oriented, experienced assistant or project manager with the demonstrated ability to respond effectively and efficiently while maintaining flexibility, composure and a good sense of humour.</p>\n<p>The individual in this role must understand business priorities, demonstrate the ability to proactively anticipate needs and drive improvements to build capacity for the leadership team. A high level of integrity and discretion in handling confidential information as well as professionalism in dealing with senior executives inside and outside of the company is critical.</p>\n<p>Key responsibilities include managing complex calendars and scheduling, managing travel and expense reports, organizing team activities, tracking and driving completion of key deliverables, and documenting writing and editing.</p>\n<p>The successful candidate will possess the ability to complete complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture.</p>\n<p>The ideal candidate must be able to work successfully in a team environment and build effective working relationships inside and outside the group.</p>\n<p>Why CoreWeave?</p>\n<p>At CoreWeave, we work hard, have fun, and move fast. We&#39;re in an exciting stage of hyper-growth that you won&#39;t want to miss. We embrace a little chaos, learn constantly, and care deeply about how we build our product and how we work together.</p>\n<p>Our culture is grounded in our core values:</p>\n<ul>\n<li>Be Curious at Your Core</li>\n<li>Act Like an Owner</li>\n<li>Empower Employees</li>\n<li>Deliver Best-in-Class Client Experiences</li>\n<li>Achieve More Together</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bbd70983-0ae","directApply":true,"hiringOrganization":{"@type":"Organization","name":"CoreWeave","sameAs":"https://www.coreweave.com","logo":"https://logos.yubhub.co/coreweave.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/coreweave/jobs/4662912006","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$98,000 to $143,000","x-skills-required":["Google Suite","Google Calendar","Slack","Microsoft Office","Event planning","Project management"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:47:17.354Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sunnyvale, CA"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Google Suite, Google Calendar, Slack, Microsoft Office, Event planning, Project management","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":98000,"maxValue":143000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_26142640-c32"},"title":"Senior Specialist, Premium Support (German)","description":"<p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and in German, spoken and written.</p>\n<p>This is a full-time position based in Ireland. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.</p>\n<p>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders.</p>\n<p>As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.</p>\n<p>The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.</p>\n<p>A Typical Day:</p>\n<p>Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations</p>\n<p>Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations</p>\n<p>Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive &amp; land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work</p>\n<p>Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build &amp; nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings &amp; weekends - Inspire a culture where quality is a core principle.</p>\n<p>Your Expertise:</p>\n<p>Your background &amp; experience - 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. 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needs and help improve existing processes and innovate new processes utilizing Zendesk to improve client/customer experience.</li>\n</ul>\n<ul>\n<li>Collaborate with other Zendesk Business Analysts/teams/functional groups to ensure cross-functional alignment.</li>\n</ul>\n<ul>\n<li>Use a combination of standard functionality and custom development to solve business problems and simplify the design of our support system (Zendesk), in a way that is scalable and extensible as we onboard new businesses to Twilio.</li>\n</ul>\n<ul>\n<li>Be responsive to the needs of our internal users, and efficiently convert requirements into technical solutions that meet the needs of our business teams.</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>5+ years of experience with system design and configuration of Zendesk.</li>\n</ul>\n<ul>\n<li>Knowledge of configuring triggers, automation, macros, queries, explore reports, and dashboards within Zendesk.</li>\n</ul>\n<ul>\n<li>Proactive collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well-prioritized) with high quality.</li>\n</ul>\n<ul>\n<li>Passionate about getting the best out of our third-party systems, integrating them into our ecosystem, and extending them with custom-built solutions which address unmet business needs.</li>\n</ul>\n<ul>\n<li>Familiar with industry standards, and curious about new applications and technologies.</li>\n</ul>\n<ul>\n<li>Excellent written and verbal communication skills.</li>\n</ul>\n<ul>\n<li>You will be attending stakeholder meetings including support governance and ops product lead meetings to bring back asks to the admin team and propose solutions.</li>\n</ul>\n<ul>\n<li>Propose AI and Automated solutions within Zendesk that can help the business.</li>\n</ul>\n<ul>\n<li>Familiarity with JIRA/Confluence/Google Suite to document requirements, processes, and solutions.</li>\n</ul>\n<p>Desired:</p>\n<ul>\n<li>Zendesk Support Administrator Certification is preferred.</li>\n</ul>\n<ul>\n<li>Experience with Salesforce, workforce management tools, QA, and other auxiliary systems is a plus.</li>\n</ul>\n<ul>\n<li>Technically savvy and preferably have experience with APIs, Java scripting, communications, enterprise software, and/or cross-channel systems.</li>\n</ul>\n<ul>\n<li>Hands-on experience working in a customer support or services organization.</li>\n</ul>\n<p>What We Offer:</p>\n<p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.</p>\n<p>Offerings vary by location.</p>\n<p>Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.</p>\n<p>The estimated pay ranges for this role are as follows:</p>\n<ul>\n<li>$99,760.00 (Developing Minimum)</li>\n</ul>\n<ul>\n<li>$124,700.00 (Mid)</li>\n</ul>\n<ul>\n<li>Target Bonus Percentage 12.50%</li>\n</ul>\n<p>The successful candidate&#39;s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.</p>\n<p>Twilio thinks big. Do you?</p>\n<p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.</p>\n<p>That&#39;s why we seek out colleagues who embody our values , something we call Twilio Magic.</p>\n<p>Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.</p>\n<p>So, if you&#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!</p>\n<p>If this role isn&#39;t what you&#39;re looking for, please consider other open positions.</p>\n<p>Twilio is proud to be an equal opportunity employer.</p>\n<p>We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.</p>\n<p>We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.</p>\n<p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</p>\n<p>Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_39c425b3-304","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Twilio","sameAs":"https://www.twilio.com/","logo":"https://logos.yubhub.co/twilio.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/twilio/jobs/7705692","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$99,760.00 (Developing Minimum) - $124,700.00 (Mid)","x-skills-required":["Zendesk","System design and configuration","Application configuration","System architecture","Workflow building","Triggers","Automation","Macros","Queries","Explore reports","Dashboards","APIs","Java scripting","Communications","Enterprise software","Cross-channel systems"],"x-skills-preferred":["Salesforce","Workforce management tools","QA","Auxiliary systems","JIRA","Confluence","Google Suite"],"datePosted":"2026-04-18T15:46:40.659Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - Canada"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Zendesk, System design and configuration, Application configuration, System architecture, Workflow building, Triggers, Automation, Macros, Queries, Explore reports, Dashboards, APIs, Java scripting, Communications, Enterprise software, Cross-channel systems, Salesforce, Workforce management tools, QA, Auxiliary systems, JIRA, Confluence, Google Suite","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":99760,"maxValue":124700,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bcfb5938-9ba"},"title":"Senior Specialist, Premium Support (Mandarin)","description":"<p>We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service.</p>\n<p>This is a full-time position based in Singapore. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers &amp; internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.</p>\n<p>A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case &amp; constantly looking for the right solution for both Host, Users and internal stakeholders.</p>\n<p>As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.</p>\n<p>The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.</p>\n<p><strong>Complex Case Management</strong> Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases.</p>\n<p><strong>Interacting with Customers and Community Members</strong> Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools.</p>\n<p><strong>End-to-End Ownership of Cases</strong> Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines &amp; your own assessment of the case situation.</p>\n<p><strong>Subject Matter Expertise</strong> Become a subject matter expert in Airbnb policies and procedures.</p>\n<p><strong>Explaining Complex Information</strong> Explains and simplify complex information, provide appropriate context, and address complex questions with confidence.</p>\n<p><strong>Negotiating and Mediating</strong> Ability to negotiate &amp; mediate between Host &amp; Guest in resolving the issues at hand on high-stake &amp; high-value reservations.</p>\n<p><strong>Proactive Anticipation</strong> Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box &amp; constantly looking for compromises.</p>\n<p><strong>Managing Highly Sensitive Cases</strong> Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.</p>\n<p><strong>Operating in Autonomy</strong> Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community &amp; business expectations.</p>\n<p><strong>Combining Efficiency with Bespoke Quality</strong> Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention.</p>\n<p><strong>Participating in Team Improvement</strong> Leverage your functional operational knowledge to proactively lead the team to succeed.</p>\n<p><strong>Stakeholder Engagement</strong> Build and maintain strategic partnerships to achieve team or functional goals.</p>\n<p><strong>Your Expertise</strong> 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts.</p>\n<p><strong>Your Skills and Expertise</strong> World-class interpersonal and communication skills, both written and spoken, including conflict resolution. 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We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.</p>\n<p>Phases of our recruitment journey:</p>\n<ul>\n<li>You send us your application with your updated resume.</li>\n<li>After reviewing your candidacy, we invite you to an online Interview via Google Meet with one of our Talent Acquisition Specialists.</li>\n<li>If the interview outcome is positive, we invite you to our online assessment (English and Japanese) to better evaluate your written skills.</li>\n<li>Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.</li>\n<li>For some projects there might be a second interview with a Team Lead or an Operations Manager.</li>\n<li>At the end of our journey - hopefully you will receive an offer and become our new Keywordian!</li>\n</ul>\n<p>Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy.</p>\n<p>If you&#39;re interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_82cee6b9-b3b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/6F2F664D12","x-work-arrangement":"remote","x-experience-level":"entry","x-job-type":"contract","x-salary-range":null,"x-skills-required":["Japanese language proficiency","English language proficiency","Communication skills","Analytical skills","Leadership skills","Business skills","Helpshift/Zendesk or other CRM tools","Macros customization","MS Office or Google Suite apps"],"x-skills-preferred":["Gameplay knowledge","Troubleshooting skills"],"datePosted":"2026-03-09T10:59:11.905Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Suginami City, Tokyo, Japan"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Engineering","industry":"Technology","skills":"Japanese language proficiency, English language proficiency, Communication skills, Analytical skills, Leadership skills, Business skills, Helpshift/Zendesk or other CRM tools, Macros customization, MS Office or Google Suite apps, Gameplay knowledge, Troubleshooting skills"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ba5d88eb-cf5"},"title":"Talent Acquisition Specialist","description":"<p>This is a 5-month contract position with the possibility of permanent absorption based on business needs and performance.</p>\n<p>As a Talent Acquisition Specialist, you will drive end-to-end recruitment to meet hiring targets and uphold quality standards. 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As a Business Intelligence Data Analyst, you will become a subject matter expert for BI (data &amp; analytics) on all intelligence-related tasks. You will work independently and in a team environment performing requirements gathering, data analysis, process mapping, test case definition, development, and collaboration across multiple business units and projects.</p>\n<p><strong>Role Overview</strong></p>\n<p>The Business Intelligence Data Analyst will be responsible for developing and implementing interactive analytic reports and dashboards. You will translate business requirements into ETL and report specifications, analyze and document complex business processes, and develop and implement ETL processes, reports, and queries in support of business analytics.</p>\n<p><strong>Skills Required</strong></p>\n<ul>\n<li>5+ years&#39; experience with Power BI</li>\n<li>Working experience with Microsoft Office 365</li>\n<li>Working experience with Microsoft Power Platform</li>\n<li>Working experience with Google Suite and App Script</li>\n<li>Proficiency with DAX and M languages</li>\n<li>Proficiency in SQL Queries</li>\n<li>Excellent written and oral communication skills</li>\n<li>Excellent time management and organizational skills</li>\n<li>Detail oriented but able to understand the big picture</li>\n<li>Experience communicating with business users</li>\n<li>Bachelor&#39;s degree in computer science, Information Technology, or related field. 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You will be in charge of critical tasks, ensuring that everything runs smoothly and efficiently.</p>\n<p><strong>Requirements</strong></p>\n<p>What are we looking for?</p>\n<p>Our Team Lead has a knack for the following skills:</p>\n<ul>\n<li>Leadership: Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote. Proactively address project issues with teams and Project Manager to prevent disruptions. Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date. Serve as an escalation point for client&#39;s customer issues. Train, coach shift leads, and conduct weekly one-on-one coaching sessions. Provide appropriate positive recognition and disciplinary warnings. Manage vacation requests, monitor attendance, and address lateness or absences.</li>\n</ul>\n<ul>\n<li>Analytics: Monitor and manage ticket databases to ensure project KPIs and SLAs are met. 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Passionate about production and partner management, and thrives in a fast-paced environment</li>\n<li>Experience managing external communications with high-caliber partners on behalf of a large company like Epic Games. Able to seek and propose solutions for any challenge presented during the production cycle</li>\n<li>Ability to communicate effectively with varying levels of stakeholders, internally and externally, and collaborate with teams to complete initiatives, communicate frequently and proactively to highlight progress, risks, and mitigations</li>\n<li>Strong understanding of the cosmetics, game dev, and marketing pipeline, and experience working directly with gameplay development teams</li>\n<li>Experience using Shotgrid, JIRA, Miro, Slack, Airtable, Google Suite, and Trello</li>\n<li>Self-starter, you approach challenges creatively and methodically, seeing them through to final resolution</li>\n</ul>\n<p><strong>This role is open to multiple locations in North America (including NYC &amp; WA).</strong></p>\n<p><strong>Pay Transparency Information</strong></p>\n<p>The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).</p>\n<p>New York City Base Pay Range</p>\n<p>$158,792—$232,895 USD</p>\n<p>Washington Base Pay Range</p>\n<p>$149,264—$218,921 USD</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_5b28f4da-09f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Epic Games","sameAs":"https://www.epicgames.com","logo":"https://logos.yubhub.co/epicgames.com.png"},"x-apply-url":"https://www.epicgames.com/en-US/careers/jobs/5818413004","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$158,792—$232,895 USD (New York City) or $149,264—$218,921 USD (Washington)","x-skills-required":["production team leadership","project management","external communications","partner management","cosmetics, game dev, and marketing pipeline","Shotgrid, JIRA, Miro, Slack, Airtable, Google Suite, and Trello"],"x-skills-preferred":[],"datePosted":"2026-03-08T22:18:29.925Z","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"production team leadership, project management, external communications, partner management, cosmetics, game dev, and marketing pipeline, Shotgrid, JIRA, Miro, Slack, Airtable, Google Suite, and Trello","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":149264,"maxValue":232895,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_14e1db39-013"},"title":"Sr. Producer, Partnerships Production","description":"<p><strong>Sr. Producer, Partnerships Production</strong></p>\n<p>We are looking for a Senior Partnerships (IP) Producer to join our Fortnite team to oversee the execution of activations with external licensing partnerships across multiple products.</p>\n<p><strong>What You&#39;ll Do</strong></p>\n<p>In this position, you will manage the internal and external coordination of multiple projects from ideation to release, collaborating closely with Partnerships, Art, Gameplay, and Marketing teams. 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Passionate about production and partner management, and thrives in a fast-paced environment</li>\n<li>Experience managing external communications with high-caliber partners on behalf of a large company like Epic Games. 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