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We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.</p>\n<p>With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide and are building a workplace that reflects the people we serve.</p>\n<p>All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location.</p>\n<p>AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.</p>\n<p>Submit your interest to join our CX team!</p>\n<p>About the Role:</p>\n<p>Gusto is seeking motivated, customer-centric professionals interested in being considered for future retirement benefits customer experience opportunities in 2026. These roles are ideal for customer-facing retirement benefits professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.</p>\n<p>As a seasoned Retirement Benefits Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products.</p>\n<p>You will serve as a strategic partner, providing a holistic and consultative approach to help clients optimize their retirement plan. Your mission is to empower our clients by proactively educating them on their plan&#39;s health, fiduciary responsibilities, and the tools available to drive employee engagement and retirement readiness.</p>\n<p>You will build deep client loyalty and act as the driver for full resolution of all plan-related matters. You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.</p>\n<p>Here’s what you’ll do day-to-day:</p>\n<ul>\n<li>Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.</li>\n</ul>\n<ul>\n<li>Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for retirement benefits inquiries.</li>\n</ul>\n<ul>\n<li>Leverage AI-assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.</li>\n</ul>\n<ul>\n<li>Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.</li>\n</ul>\n<ul>\n<li>Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.</li>\n</ul>\n<ul>\n<li>Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.</li>\n</ul>\n<ul>\n<li>Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.</li>\n</ul>\n<p>Here’s what we&#39;re looking for:</p>\n<ul>\n<li>3-6 years of customer experience with 1+ years of full-time experience in retirement benefits.</li>\n</ul>\n<ul>\n<li>Experience with 401k retirement plans preferred.</li>\n</ul>\n<ul>\n<li>Account Management experience preferred.</li>\n</ul>\n<ul>\n<li>Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.</li>\n</ul>\n<ul>\n<li>Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.</li>\n</ul>\n<ul>\n<li>Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.</li>\n</ul>\n<ul>\n<li>Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.</li>\n</ul>\n<p>This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.</p>\n<p>Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).</p>\n<p>The same office expectations apply to all Symmetry roles, Gusto&#39;s subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.</p>\n<p>When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.</p>\n<p>Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it&#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.</p>\n<p>Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.</p>\n<p>Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. 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AI experience requirements vary by role and will be assessed during the interview process.</p>\n<p>Submit your interest to join our CX team!</p>\n<p>About the Role:</p>\n<p>Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in 2026. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.</p>\n<p>While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!</p>\n<p>As a Payroll Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, move quickly to strategize and creatively solve problems, act as an advocate to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership.</p>\n<p>Here’s what you’ll do day-to-day:</p>\n<ul>\n<li>Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.</li>\n</ul>\n<ul>\n<li>Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for payroll and benefits inquiries.</li>\n</ul>\n<ul>\n<li>Leverage AI-assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.</li>\n</ul>\n<ul>\n<li>Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.</li>\n</ul>\n<ul>\n<li>Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.</li>\n</ul>\n<ul>\n<li>Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.</li>\n</ul>\n<ul>\n<li>Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. 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With a focus on elevating the impact and efficiency of leadership, we anticipate needs, streamline processes, and provide comprehensive support to ensure our executives can focus on high-impact initiatives. We play a pivotal role in driving success and achieving key milestones by cultivating strong relationships and leveraging our deep understanding of business objectives.</p>\n<p><strong>About the Role:</strong></p>\n<p>The Executive Business Partner will be a proactive and adaptable partner to executives, managing complex scheduling, coordinating projects, and optimizing workflows. This role requires independence, task-level ownership, and a deep understanding of OpenAI’s mission to foster AGI that benefits humanity. 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This is a unique opportunity to combine your passion for motorsports and media production in a fast-paced, team-oriented environment.  <strong>Key Responsibilities</strong>  - Maintain control room, studios, and other parts of the Broadcast facility - Create, build, and program shows in collaboration with the production team - Execute live broadcast programming, switcher &amp; audio console programming, and other necessary needs - Capture and edit video content for various platforms, including highlights, interviews, promotional videos, and viewer engagement content - Upkeep of an archive for future projects and marketing materials - Perform other duties as assigned - Ability to work nights, weekends, holidays, and occasional travel  <strong>Qualifications</strong>  - Bachelor’s degree from a four-year college or university in Sports Media, Broadcasting Communications, and/or equivalent combination of education and experience - Experience in a live broadcast environment, production truck, or studio atmosphere - Proficiency in Adobe Creative Suite (Experience with After Effects is a plus) or equivalent software - Experience using Vizrt/Newtek production equipment (Tricaster, 3Play) or equivalent technology is strongly preferred. - Experience with professional camera equipment, lighting, and audio recording - Strong editorial judgment and knowledge of subject matter - Proficiency in the use of Google Calendar, Drive &amp; Workspace (Docs, Sheets, Slides &amp; Forms) - Ability to thrive in a collaborative, fast-paced team environment while managing multiple projects under tight deadlines - Exceptional organization and time management skills, with flexibility to adapt to shifting priorities - Ability to work nights, weekends, holidays, irregular hours as required, and occasional travel. - Experience with iRacing is a plus.  <strong>Compensation &amp; Benefits</strong>  In addition to competitive pay and benefits, we offer the opportunity to be part of a dedicated broadcast team that values innovation, teamwork, and flexibility  Benefits Include:  - Health, dental, vision, and life insurance - 401(k) and discretionary employer match - Paid time off (vacation, personal, sick, and holidays)  At iRacing.com Motorsport Simulations LLC, for this position we reasonably and in good faith expect to pay a salary in the range of $50,000.00 – $100,000.00.  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Stay In Touch  [](https://www.iracing.com/membership/)  Privacy \\- Terms</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6dbddf25-27d","directApply":true,"hiringOrganization":{"@type":"Organization","name":"iRacing.com Motorsport Simulations LLC","sameAs":"https://www.iracing.com","logo":"https://logos.yubhub.co/iracing.com.png"},"x-apply-url":"https://www.iracing.com/jobs/broadcast-media-producer/","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$50,000.00 – $100,000.00","x-skills-required":["Adobe Creative Suite","Vizrt/Newtek production equipment","Google Calendar","Drive & Workspace","Professional camera equipment","Lighting","Audio recording"],"x-skills-preferred":["After Effects","Tricaster","3Play"],"datePosted":"2026-03-08T18:08:24.564Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chelmsford, Massachusetts"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Adobe Creative Suite, Vizrt/Newtek production equipment, Google Calendar, Drive & Workspace, Professional camera equipment, Lighting, Audio recording, After Effects, Tricaster, 3Play","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":50000,"maxValue":100000,"unitText":"YEAR"}}}]}