At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a very specific candidate who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.

As an Enhanced Due Diligence (“EDD”) Analyst, you will be responsible for performing due diligence on retail high risk customers.

You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers.

You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps.

What you’ll be doing:

• Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on EDD/KYC, compliance, or regulatory matters.

• Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business

• Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products

• Document investigations in appropriate channels and in written narratives as necessary

• Incorporate feedback from Quality Assurance Team

• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures

• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations

• Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alerts

What we look for in you:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

• Strong interpersonal, analytical, and communication (verbal and written) skills

• Experience working with Google Sheet, Google Doc, Excel, Word

• Flexible and adaptable to the evolving needs of a high-growth and fast-paced organization environment

• Ready to support in 24*7 environment

• Organized with a High level of attention to detail

Nice to haves:

• Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)

• Experience in project management, analytics, or vendor management

• Advanced degree in business, finance, or customer experience (CX)

• Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.

• Experience collaborating with external outsource business partners

Position ID: P76278

#LI-Onsite

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus): €60.000-€60.000 EUR

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We are seeking an experienced Senior Technical Operations Lead to drive operational excellence across our Infrastructure Engineering organization.

As a Senior Technical Operations Lead, you will design and implement world-class operational processes, establish SRE best practices, and mentor technical teams to achieve exceptional reliability and efficiency.

Key Responsibilities:

SRE Leadership & Transformation

• Lead the design and implementation of SRE practices and tooling across Infrastructure Engineering

• Establish and cultivate an SRE-focused culture at Zoominfo

Operational Process Design & Governance

• Establish clear governance frameworks and procedural consistency

• Make decisions about process exceptions and/or changes to accommodate different team contexts

• Design and/or implement process automations using scripts and integrations

• Define functional requirements and goals for process automations

• Conduct hands-on and/or automated audits to ensure process adherence and identify improvement opportunities

Incident Management & Root Cause Analysis

• Design, implement, and continuously improve Incident Management and Change Management procedures that scale across the organization, using tools such as PagerDuty, Slack, Jira, ServiceNow, and custom integrations

• Lead and participate in root cause analysis sessions, driving teams toward systemic improvements rather than blame

• Design and execute incident dry runs and tabletop exercises to build organizational resilience

• Establish metrics and KPIs that measure incident response effectiveness and drive continuous improvement

Enable Data-Driven Decision Making

• Identify, define, and automate the tracking of operational KPIs and departmental metrics that matter, enabling senior managers to make informed decisions on the basis of data

• Build and maintain metric dashboards and automated reporting systems that provide real-time visibility into operational health

• Analyze trends and surface opportunities for optimization

Stakeholder Engagement, Training & Mentorship

• Build and maintain strong relationships with Engineering managers, Product Managers, and cross-functional stakeholders across geographies

• Maintain a feedback loop. Meet with stakeholders to understand process pain points.

• Influence others by fostering trust, leading by example, and inspiring them with your expertise and passion for reliability practices.

• Enhance internal knowledge of third-party tools such as Pagerduty, Datadog, and more, by educating Zoominfo employees on these tools.

Deliver training sessions that make Operational Excellence engaging and motivating for diverse audiences.

Required Experience & Qualifications:

• Bachelor’s degree in Software Engineering, Operations Management, or related field

• 7+ years of hands-on experience in technical operations, Site Reliability Engineering (SRE), Incident Management, or IT Service Management roles within SaaS or technical organizations

• Fluent English proficiency (written and verbal)

• Proven track record designing and implementing operational processes at scale

• Demonstrated expertise in SRE principles, practices, and tooling

• Strong data analysis skills with ability to define metrics, build or design dashboards, and use data to drive strategic decisions

• Proven ability to work effectively in a matrix organizational structure

• Ability and experience working with senior management at global organizations

• Hands-on experience with monitoring and observability tools such as PagerDuty and/or Datadog

• Familiarity with Jira, Confluence, Google Data Studio, or Tableau

• Experience with scripting and integrations (Python, JavaScript, Google AppScript, or similar)

• Background in SRE transformation or organizational process improvement initiatives

#LI-SS4 #LI-Hybrid

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At Coinbase, our mission is to increase economic freedom in the world.

We are seeking a TMS Compliance Lead Analyst to join our team.

As a TMS Compliance Lead Analyst, you will investigate AML and fraud-related alerting transactions on the blockchain, write and/or file Suspicious Activity Reports (SAR), conduct investigative review and analysis in support of Coinbase AML regulatory compliance policies and programs, and maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures.

Strong interpersonal, analytical, and communication (verbal and written) skills are essential for this role.

Experience working with Google Sheet, Google Doc, Excel, Word is also required.

Flexible and adaptable to the evolving needs of a high-growth and fast-paced organization environment is necessary.

Organized with a High level of attention to detail is also required.

Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to have:

Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)

Proficient in blockchain analysis (e.g. Chainalysis)

Experience in project management, analytics, or vendor management

Advanced degree in business, finance, or customer experience (CX)

Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.

Annual base salary range: €73.903-€73.903 EUR.

Please be advised that each candidate may submit a maximum of four applications within any 30-day period.

We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

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As a key member of the Operations team, you will be responsible for driving customer communications that involve fraud and financial crimes prevention with an emphasis on customer experience.

Responsibilities: Access systems and document steps taken to efficiently service the customer Determine action required based on established procedures to protect the assets; work with management on handling more complex cases Communicate in a professional manner with customers, merchants, financial institutions, and other personnel to request additional information and/or documentation to support a decision on whether fraudulent activity has occurred Provide support to cross-functional teams (CX, Fraud Operations, KYC, Cash Operations) to ensure appropriate steps are taken on high-risk accounts Speak with victims of fraud and provide appropriate talking points while ensuring both the victim and Brex are secured Review documentation and be able to assess the validity of those documents Place and/or take calls as escalated and requested by the cross-functional teams or team leaders Communicate effectively with cross-functional teams to work and resolve complex issues and escalated situations Participate in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless Adhere to regulatory and legal requirements Be able to extract and present data Work effectively through email, phone, and chat channels

Requirements: Well-versed in customer experience, operations, and risk management Fraud prevention experience Excellent verbal, written, and interpersonal communication skills Proactive and ability to multi-task in a fast-paced environment Experience in Microsoft Office/Google Apps Bonus points: Series 7 & 63 licensing Experience in Financial Services, FinTech, Big 4, Accounting, or other financial experience Experience in dispute resolution Experience in Salesforce Extensive client-facing experience and experience in fraud support

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Your primary responsibilities will include: Performing detailed analysis of high-risk add funds, purchases, and money movement via real-time queues, resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm. Supporting customer inquiries escalated from Customer Service Representatives. Maintaining performance standards to ensure efficiencies and accurate decision-making. Determining existing fraud trends by analysing accounts and transaction patterns, and sharing feedback on observations. Recommending best practices based on changing patterns and trends. Identifying fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience. Responding to banking partner inquiries regarding suspicious card activity as needed, and interacting with external customers to validate information for KYC processes and transaction validation. Participating in special projects as required.

To be successful in this role, you will need: 2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment Methodologies. Based in Bangalore, available for immediate joining in overnight shift, and flexible for a hybrid work model, with a well-equipped WFH setup. Demonstrated analytical skills, adaptability, and ability to work independently or as part of a team. Excellent written, verbal, and interpersonal communication skills, along with a proactive approach to learning and development. Proficient in Google apps, fraud solutions providers, with a Bachelor's degree or equivalent work experience.

Shift Timings: Tuesday - Saturday: 11:30pm - 8:30am OR Wednesday - Saturday: 9:30pm - 8:30am

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