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You&#39;ll set the vision for how we scale our expertise from a handful of flagship partnerships to an ecosystem of organisations operating as AI-native, and you&#39;ll be accountable for the team, processes, and cross-functional relationships that make that possible.</p>\n<p>In collaboration with Beneficial Deployment’s Head of Nonprofits, Product, Engineering, Policy, and our broader GTM organisation, you&#39;ll help ensure our partners incorporate Claude into their work responsibly, effectively, and in ways that meaningfully accelerate their missions. You&#39;ll represent Anthropic as a senior technical leader on some of our most visible and consequential partnerships, while maintaining our best-in-class safety standards.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead, grow, and mentor a globally distributed team of Architects supporting mission-driven non-profits across education, global health, economic mobility, and life sciences</li>\n</ul>\n<ul>\n<li>Set the vision, strategy, and operating model for how Applied AI shows up in Beneficial Deployments,from discovery through deployment, and from individual partnerships to ecosystem-wide infrastructure</li>\n</ul>\n<ul>\n<li>Establish hiring plans, team structure, and career development paths as we scale the team globally; set goals and reviews that promote growth, output, and a high bar for technical excellence</li>\n</ul>\n<ul>\n<li>Partner closely with segment leads and senior partner leadership to understand requirements and shape engagements on our highest-impact partnerships</li>\n</ul>\n<ul>\n<li>Drive the design of cohort-based accelerators, Claude Code enablement programmes, and other scalable mechanisms that multiply our impact across many organisations simultaneously</li>\n</ul>\n<ul>\n<li>Identify patterns across partners and segments to inform what we build at the ecosystem level,MCPs, evals, reference implementations, and shared infrastructure</li>\n</ul>\n<ul>\n<li>Collaborate with Product and Engineering to surface partner needs, influence roadmap, and ensure learnings from the field shape how Claude evolves</li>\n</ul>\n<ul>\n<li>Represent Anthropic externally with senior leaders at foundations, non-profits, research institutions, and government-adjacent organisations</li>\n</ul>\n<ul>\n<li>Travel to partner sites globally for workshops, technical deep dives, and relationship building</li>\n</ul>\n<ul>\n<li>Help shape team processes and culture as Beneficial Deployments scales, and contribute to the broader Applied AI leadership community at Anthropic</li>\n</ul>\n<ul>\n<li>Travel is 30-40% due to the global nature of the team (SF, NYC, London and Bengaluru) and events across Beneficial Deployments.</li>\n</ul>\n<p>You may be a good fit if you have:</p>\n<ul>\n<li>10+ years of experience in technical, customer-facing roles (Solutions Architect, Forward Deployed Engineer, Customer Engineer, Sales Engineer, or similar), with meaningful exposure to complex, high-stakes deployments</li>\n</ul>\n<ul>\n<li>7+ years of engineering or technical leadership experience, preferably building and scaling customer-facing or forward-deployed teams globally</li>\n</ul>\n<ul>\n<li>Experience working with or inside mission-driven organisations,education, healthcare, scientific research, global development, or non-profits,and a genuine understanding of the constraints, incentives, and operating realities of these sectors</li>\n</ul>\n<ul>\n<li>Familiarity with common LLM implementation patterns, including prompt engineering, evaluation frameworks, agent frameworks, and retrieval systems; 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Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.</p>\n<p>Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.</p>\n<p>Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p>\n<p><strong>What&#39;s the opportunity?</strong></p>\n<p>Intercom&#39;s Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. 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If there’s something important to you that’s not on this list, talk to us!</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n</ul>\n<p>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</p>\n<p>Regular compensation reviews - we reward great work!</p>\n<p>Pension scheme &amp; match up to 4%</p>\n<p>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</p>\n<p>Flexible paid time off policy</p>\n<p>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones</p>\n<p>If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</p>\n<p>MacBooks are our standard, but we also offer Windows for certain roles when needed.</p>\n<p>#LI-Hybrid</p>\n<p>Policies</p>\n<p>Intercom has a hybrid working policy. 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