If you're looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you'll be.
\nWe are currently seeking an experienced professional to join our team in the role of Fulfilment Manager. The Global Payments Solution (GPS) Fulfilment Manager role supports a broad group of client relationships across value segments and situations. The Fulfilment Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream. The Fulfilment Manager role is hybrid in nature, fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support, support the fulfilment of client requirements, and help to maintain and enhance existing revenue streams. Market and client portfolio dynamics may vary. In this role, you will aid in the reactive fulfilment of innovative cash and liquidity management solutions to a defined portfolio of Institutional Client Group (ICG) clients, thus maximising commercial profitability and relationship depth. You will also collaborate with Implementation throughout the fulfillment process to ensure smooth onboarding. Activities will include continuous engagement with Relationship Banking teams and proactively connecting with Product teams to growing your knowledge of cash management products.
\nBasic Job Expectations: Primary point of contact for inbound new product requests for your assigned region Engage with global clients and key stakeholders to provide product knowledge and functionality for your assigned region Support Fulfilment team members locally and globally as senior point of escalation in market Accountable for the quality of query management and transactional interactions for their portfolio of clients. Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed. Accountability for client escalations; business-as-usual escalations as well as global/regional service escalations, inquiries and/or projects. Coordinate remediation of issues and communication to clients/internal stakeholders. Collaborate with Implementation and Relationship Banking teams to follow up on client requests and ensure smooth onboarding and ongoing service delivery. Create compelling and engaging materials tailored to client needs. Point person to manage fulfilment of client-initiated requests focused on existing business retention across the full range of cash management services Oversee local client-initiated projects; facilitate local completion of global/regional client-initiated projects. Engage with global/regional counterparts for maintenance requests, client queries and escalations. Identify and action red flags before they become client-identified issues. The role holder must have a thorough understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks. Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders. Provide analysis and recommendations to senior management on client focus, attrition, and engagement. Understand how HSBC products and services meet their client's operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client by reducing the need for daily interaction. Work closely with GPS Product, Liquidity, Client Implementation and Integration partners to ensure deals are transitioned smoothly and revenues are realised. Ensure clients are proactively advised of cash management market developments/trends and regulatory changes.
\nCustomer Engagement: Engage with their clients as needed to resolve escalated issues or coordinate internal or client escalated projects. This includes but is not limited to a client's Treasury and Finance Operations and the wider Finance and Treasury Organisation. Understand how HSBC products and services meet their client's operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client by reducing the need for daily interaction.
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\nYou'll be accountable for the end-to-end service experience for an assigned portfolio of clients across the GPS Service value stream. This includes owning query management and day-to-day transactional interactions for your portfolio clients, assessing and selecting the most appropriate options to resolve complex queries, and escalating where required.
\nYou'll also lead client escalations, business-as-usual escalations, and support global/regional client-led projects. Additionally, you'll partner with global and regional stakeholders to manage maintenance requests, client queries, and escalations.
\nKey qualifications for this role include strong knowledge of global cash management and clearing services, a track record of delivering creative, flexible customer solutions, and the ability to understand a customer's business and the fundamentals of how organisations operate.
\nAs an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package, including a robust Wellness Hub, all in a welcoming and inclusive work environment.
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\nOur purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers.
\nGlobal Payments Solutions (GPS) is one of HSBC's global transaction banking product lines generating over 10% of HSBC Group revenues. Supporting Corporate and Institutional Banking (CIB).
\nOur GPS business is made up of almost 10,000 people in over 55 countries and is uniquely positioned to help clients make and receive payments, and manage liquidity and working capital across borders and regulations, in multiple currencies.
\nOur expertise in this area has been recognised by the industry's most prominent publications as the best global cash manager for corporates and financial institutions in consecutive years.
\nFor our largest corporate clients GPS Sales has implemented a sector-focused coverage approach, recognising that clients in different sectors have unique cash management needs.
\nWe are seeking a high-calibre professional to join our Sales team in the Industrial and Transport (I&T) sector.
\nAs our Senior Sales Manager, Global Payment Solutions, you will:
\nWork in close partnership with Banking Coverage and the wider GPS sales teams to identify and develop business opportunities, jointly formulate client engagement strategy to deepen HSBC's global cash management wallet share and grow revenues, with an industry focus on corporates in the Industrial and Transport sector
\nAdopt a needs-based advisory approach to understand customer requirements and provide appropriate cash management solutions that meet those requirements
\nLead, coordinate and collaborate with the HSBC team across markets and functions to develop appropriate solutions, deliver sales proposals / Request for Proposal responses / client pitches through to implementation handover
\nWork closely with the GPS Implementation, Integration and Client Service teams to ensure smooth transition of client mandate into realised revenues, as well as to provide ongoing coverage in response to clients' evolving challenges and requirement
\nProvide feedback to the GPS Product and Channels teams on the competitive market landscape and client-specific requirements, to help drive product enhancements/developments as appropriate
\nFormulate, support and drive CIB and GPS industry sector strategies, including participation in events, case studies, client testimonials, client planning and wallet sizing activities
\nCoach and lead team members across the group on sales strategy formulation, deal pipeline management and sales conversion techniques
\nCollaborate with global and regional sales leads and GPS teams to develop a deal pipeline that is coordinated with Banking Coverage and prioritised according to opportunity and value to both the client and HSBC
\nYou'll likely have the following qualifications to succeed in this role:
\nProven track record of dealing with complex global corporates
\nExperience of managing a client portfolio and/or responsibility for a driving a P&L / client cross-sell and satisfaction metrics, plus a proven sales record with strong data analytical skills
\nUnderstanding of global cash management techniques, market and competitive trends and regulatory environment
\nDetailed knowledge of day-to-day workings of a Corporate Treasury environment, Foreign exchange, payments, Liquidity and working capital
\nStrong knowledge of local / regional / global cash management clearing services, products, techniques and strategies
\nProven experience in managing large complex corporate relationships in client-facing management roles, demonstrating an understanding of risk management, structures, credit, products, processes, in an individual contributor capacity
\nExperience of working in an International Corporate Banking environment, or experience with HSBC Group Corporate products and services
\nProven ability in identifying and meeting customer needs through matching a broad range of products and services and in delivering creative and flexible customer solutions, to a deadline
\nUniversity graduate with experience in cash management, banking relationship management and/or corporate product sales
\nAs an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
\nWe offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
\nYou will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift programme, and a comprehensive programme of immersive Sustainability and Climate Change Initiatives.
\nYou'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
\nWe value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
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