Reporting to the Senior Manager of Marketing Analytics, you'll take ownership of high-impact analytical work across attribution, inbound funnel analysis, target setting, and campaign measurement.

You'll work across the full data lifecycle, from building and maintaining dbt models in Snowflake that power business intelligence, to delivering executive-ready insights, to partnering cross-functionally to support important business decisions.

In this role, you'll use a modern analytics and AI-enabled workflow that includes Snowflake, Claude with MCP connections, and GitLab Duo Agent Platform in git-based team workflows.

This is a high-visibility role for someone with strong SQL skills, sound judgment in B2B software marketing analytics, and the ability to turn complex data into clear stories for senior stakeholders in our all-remote, values-driven environment.

Responsibilities

• Serve as a trusted advisor to senior Marketing and Developer Relations leaders, providing data-driven insights that inform marketing strategy, product development, and go-to-market decisions.

• Establish and scale proactive insights across the Marketing function, including experimentation and connecting marketing credit from initial touchpoints to annual recurring revenue.

• Measure the impact of community programs, developer advocacy, and evangelism efforts on awareness, adoption, and pipeline.

• Evaluate the effectiveness of demand generation programs, including trial conversion analysis across segments, lead scoring optimization, and outreach platform performance.

• Partner closely with Analytics Engineering and Data Platform teams to translate business questions into clear technical requirements and support reliable delivery in the analytics stack.

• Help evolve GitLab's multi-touch attribution approach, including attributed metric definitions and implementation across reporting.

• Contribute to annual planning cycles through partnership with Sales, Finance, and Product leadership.

• Use AI-enabled analytics workflows through GitLab Duo Agent Platform, Claude with MCP integrations, and Glean within GitLab to improve how insights are developed and shared.

Requirements

• 5+ years of experience in a data analyst or analytics engineer role, preferably in B2B software marketing analytics or in a large-scale analytics consultancy supporting similar companies.

• Strong proficiency in SQL, including the ability to connect disparate data sources and build a clear view of marketing program performance in a cloud data warehouse, ideally Snowflake.

• Experience working with senior leaders and tailoring data-driven narratives to support decision-making.

• Hands-on experience with dbt for data transformation, testing, and documentation.

• Strong understanding of B2B marketing funnel metrics, including marketing qualified leads, sales accepted opportunities, pipeline, multi-touch attribution, and conversion rate analysis.

• Experience working with marketing automation platforms such as Marketo and customer relationship management systems such as Salesforce, including data integration patterns and sync logic.

• Proficiency with a business intelligence and visualization tool, with Tableau preferred.

• Excellent written and verbal communication skills, with the ability to distill complex analysis into clear narratives for technical and non-technical audiences.

• Experience with AI-assisted analytics development, including MCP connections and agentic workflows.

• Familiarity with Git workflows for version control, continuous integration and continuous delivery, issue tracking, and merge request workflows.

• Comfort working in a remote, async-first, globally distributed environment.

About the Team

The Marketing Analytics team sits within GitLab's Enterprise Data organization and partners closely with the broader Marketing team as well as other departments across GitLab.

We build and maintain trusted, scalable data products that help inform strategic decisions for Marketing while also creating alignment with related business metrics, especially across Product and Sales.

You'll join a fully remote team that collaborates asynchronously across time zones using our shared standards, code review, and documentation to support consistency and quality.

We work on analytically complex, high-impact problems where strong data foundations, clear definitions, and thoughtful cross-functional partnerships are essential to helping stakeholders understand performance and make better decisions.

Benefits

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support

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Responsibilities:

Become an expert in all Anthropic products Respond to user support cases with a variety of complexity, from questions for individuals to complex API debugging for large businesses Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace Manage on-call tasks for high-urgency user issues with extreme ownership Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates Uplevel our team's technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you: Have experience in technical product support, including API debugging, preferably in a second tier, escalated, or priority support team Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.) Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user's question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Experience troubleshooting SSO, SAML, and OAuth authentication flows Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work Are proficient at working in a technical environment and are interested in Anthropic's products Possess a deep sense of ownership, and are excited to help us build our team!

Strong candidates may also have: Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript) Understanding of LLM capabilities, practical applications, and current limitations Familiarity with enterprise networking concepts and IT infrastructure Familiarity with Git workflows and version control concepts SQL proficiency for querying logs and investigating issues Experience supporting government or public sector customers, including familiarity with compliance requirements and security frameworks Background in team lead roles or managing contract/vendor support teams

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Responsibilities: Become an expert in all Anthropic products Respond to user support cases with a variety of complexity Clearly and empathetically communicate with a wide range of user personas Manage on-call tasks for high-urgency user issues Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues Suggest and drive improvements to increase user satisfaction through support processes Uplevel our team's technical knowledge by scoping gaps, working with cross-functional partners, and building resources

You may be a good fit if you: Have experience in technical product support, including API debugging Are familiar with APIs and technical SaaS products Have demonstrated an ability to thrive in fast-paced, reactive situations Possess strong user empathy and are expert in the lifecycle of a support case Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Experience troubleshooting SSO, SAML, and OAuth authentication flows Are persistent and curious, and enjoy fixing bugs and issues Have experience contributing to the foundations of a support team Are proficient at working in a technical environment and are interested in Anthropic's products Possess a deep sense of ownership and are excited to help us build our team!

Strong candidates may also have: Comfort with command line interfaces and basic scripting Understanding of LLM capabilities, practical applications, and current limitations Familiarity with enterprise networking concepts and IT infrastructure Familiarity with Git workflows and version control concepts SQL proficiency for querying logs and investigating issues Experience supporting government or public sector customers, including familiarity with compliance requirements and security frameworks Background in team lead roles or managing contract/vendor support teams

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The Document Intelligence Platform is BlackRock's solution for document processing, content management, and data distribution within alternative investments—serving portfolio managers, fund analysts, and investment professionals across the firm.

As a Vice President, you will be a senior technical leader responsible for architecture, delivery, and operational excellence across the full stack. You will lead a team of software engineers, drive technical strategy, collaborate with senior stakeholders, and ensure our platform scales to meet evolving business needs.

Key Responsibilities

Technical Leadership & Architecture (35%)

• Define and evolve the technical architecture across frontend and backend systems

• Lead strategic direction of the document processing engine, content management services, and data distribution layer

• Champion engineering best practices: code quality, testing, security, and observability

• Evaluate new technologies and provide guidance on complex system design decisions

• Drive technical innovation while maintaining production stability

Team Leadership & Development (30%)

• Build, lead, and mentor a high-performing team of 3-8 software engineers

• Set team goals, conduct performance reviews, and drive career development

• Foster a culture of technical excellence and continuous improvement

• Recruit top engineering talent and develop team competencies

• Champion agile practices and efficient delivery processes

Delivery & Execution (20%)

• Ensure timely, high-quality delivery of platform features

• Oversee production operations, incident management, and system reliability (SLAs/SLOs)

• Balance technical debt management with feature development

• Drive automation of build, test, and deployment processes

• Ensure compliance with security, regulatory, and audit requirements

Stakeholder Management & Communication (15%)

• Partner with Product Management to define technical roadmaps

• Communicate technical strategy to senior leadership

• Articulate technical concepts and trade-offs to non-technical audiences

• Manage expectations and negotiate scope, timelines, and resources

Technical Expertise

Backend Technologies (Expert Level)

• C# / .NET (.NET 6/7/8, ASP.NET Core)

• SQL Server – database design, optimization, stored procedures, indexing strategies

• Entity Framework Core – ORM patterns and performance optimization

• RESTful API design and implementation

• Microservices architecture – service decomposition, inter-service communication

• Message queues and event-driven architecture (Azure Service Bus, Kafka)

• Caching strategies (Redis, in-memory caching)

Frontend Technologies (Strong Proficiency)

• React and TypeScript – modern frontend development

• Redux and state management patterns

• Single-spa or micro-frontend architectures

• SCSS/CSS – responsive design and component styling

Cloud & DevOps

• Microsoft Azure services (extensive experience), including:

  • Azure App Service, Azure Functions, Blob Storage

  • Azure SQL Database, Cosmos DB, Redis Cache

  • Application Insights, Key Vault, Azure DevOps

• Infrastructure as Code (Terraform, ARM templates, Bicep)

• CI/CD pipeline design and implementation

• Git workflows and branching strategies for large teams

• Monitoring and observability (Application Insights, Grafana)

• Performance engineering and scalability optimization

Architecture & Design

• Microservices architecture – service patterns, API gateways, service mesh

• Clean / Hexagonal Architecture principles

• Domain-Driven Design (DDD) concepts

• API design (OpenAPI/Swagger, versioning strategies)

• Authentication and authorization (OAuth 2.0, JWT, OIDC)

• Security architecture and threat modeling

• Data architecture and data modeling

• High availability and disaster recovery design

Experience & Background

• 8-12+ years of professional software engineering experience

• 5+ years in technical leadership roles

• 3+ years experience leading teams of 3+ engineers

• Proven track record delivering large-scale, mission-critical systems

• Deep expertise in full-stack development

• Strong background in financial services technology preferred

• Experience with cloud-native architectures on Azure

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

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