Customer Success Representative · Spotify

Fri, 24 Apr 2026 12:18:45 GMT
Sales

Spotify · Berlin · Competitive salary and benefits package · hybrid

Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We are looking for a strategically minded, highly motivated individual to join our Customer Success team on a 6-month fixed-term basis. In this role, you will take a deeply consultative approach , actively listening to client challenges and business objectives to identify the right Spotify products and the most effective buying channel to achieve their goals. You will act as a conductor: orchestrating cross-functional partners to ensure seamless execution, while operating with confidence in ambiguous and evolving client environments.

Your key responsibilities will include:

Building deep client relationships and acting as a trusted strategic advisor, serving as the client's point of contact throughout the sales and campaign lifecycle, delivering outstanding customer service to Spotify's advertiser and agency partners.

Taking a consultative approach to every client engagement; listening to understand business challenges and KPIs before recommending Spotify solutions across audio, video, display and beyond.

Identifying the optimal buying channel - direct, programmatic or self-serve - to achieve their goals.

Being responsible for the RFP response and media planning strategy across all buying channels, ensuring recommendations are grounded in client objectives and vertical insight.

Regularly participating in client meetings to deepen relationships via high-value engagement, including campaign prep & launch, optimisation recommendations and wrap ups.

Acting as a conductor: orchestrating cross-functional internal teams, including creative strategy, production, measurement and operations - to align around client objectives and ensure flawless campaign execution.

Operating with confidence in ambiguous and evolving situations, bringing strategic clarity and creative problem-solving to complex client challenges.

Leading all aspects of campaign set up, launch and activation, including creative production management, spec review, asset collection and accurate creative trafficking.

Monitoring campaign pacing, delivery and performance reporting; optimising and revising media plans to meet client objectives.

Leading projects involving sophisticated work streams and cross-functional collaboration (internally and externally), demonstrating full ownership from brief to wrap; contributing to revenue retention and growth goals within your book of business.

Building deep vertical expertise and cultural intelligence within your client sector - connecting brands to the audiences to establish credibility, anticipate client needs and proactively surface growth opportunities.

Serving as the product authority, educating clients on Spotify's full suite of formats and solutions; leveraging Spotify's first-party data and AI-powered targeting capabilities to advise on best practices and optimisations.

Presenting comprehensive campaign insights and post-campaign analysis via effective data storytelling to drive repeat business.

Adhering to internal standard methodology guidelines, processes and operating cadences, including accurate and timely billing.