Shape Testing Strategy for AI-Native Products

• Design and own end-to-end test strategies,automated and manual,for products that integrate LLMs, generative AI, and complex data pipelines.
• Develop novel evaluation frameworks for LLM output quality, prompt regression testing, and RAG retrieval accuracy.
• Select, implement, and continuously improve testing tools and frameworks in collaboration with engineering leadership and platform excellence teams.
• Drive a measurable shift from manual to automated testing, with clear metrics to track progress.

Own Quality and Release Readiness

• Be the single point of accountability for testing across all releases of your two products.
• Build and maintain automation frameworks and scripts that keep pace with rapid release cycles.
• Analyse test results, spot trends, and turn data into actionable improvements,not just reports.
• Prepare release-readiness documentation and quality artifacts that satisfy both internal stakeholders and GxP compliance requirements.

Lead, Coach, and Build Culture

• Partner with engineering managers, scrum masters, and delivery leads across squads and geographies to establish a shared quality vision.
• Lead external contract test engineering squads by influence,setting standards, mentoring team members, and modelling engineering excellence.
• Champion a quality-engineering mindset: everyone ships quality, not just the test team.
• Stay hands-on,write test cases, debug failures, and pair with engineers when the situation calls for it.

Essential Skills and Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Information Science, or a related field (or equivalent practical experience).
• 10+ years of hands-on software test engineering experience across the full stack (UI, API, data).
• Proven ability to lead test strategy and mentor other test engineers,whether through formal management or technical leadership.
• Strong automation skills with modern frameworks such as Playwright, Selenium, or Cypress, plus scripting fluency in Python or a comparable language.
• Solid experience with REST API testing, database validation (PostgreSQL, MongoDB, or similar), and CI/CD-integrated test pipelines.
• A data-driven approach to quality: you define metrics, instrument dashboards, and use evidence to drive decisions.

Highly Preferred

• Experience testing AI/ML-powered products,especially LLM evaluation, prompt testing, RAG validation, or output-quality benchmarking.
• Familiarity with GxP software validation, computerised system validation (CSV), or regulated-industry quality practices.
• Background in life sciences, health-tech, or clinical-trial technology.
• Experience working with geographically distributed teams and external vendor squads.

If you're looking for a role where deep test engineering craft meets the frontier of AI,and where your work genuinely improves patient outcomes,this is it.

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As a Program Manager within the Infrastructure team at Stripe, you will work across our portfolio of programs within Infrastructure, with a focus on cross-cutting programs for IT and work tracking solutions at Stripe.

You will partner with our Engineering teams to shape and build the future of Corporate Technology at Stripe. This includes both individual and team work in areas such as:

• Automating workflows, creating self-service opportunities or implementing agentic solutions.
• New system implementations (e.g. RFPs, Data Migration)
• Deprecation and consolidation of low-usage SaaS productivity tools
• Mergers & Acquisitions (integrating acquired companies' internal systems with ours)
• Security, Audit, and Compliance programs
• Scaling org processes such as our Program Delivery Lifecycle
• Upleveling how we track Key Results, Program updates, and generally align work across the products at Stripe

Responsibilities:

• Define and produce high quality written proposals, communications and documentation.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria.
• Help influence peers / stakeholders and build consensus while dealing with ambiguity.
• Lead program status reviews and prepare regular stakeholder and executive communications
• Effectively set timelines and manage cross-functional project teams to deadlines through the proactive management of blockers, scope, shifting priorities, and risks
• Interface with a variety of technical and non-technical stakeholders across Stripe
• Propose, refine and implement process improvements and drive efficiencies across Corporate Technology
• Effectively manage change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty

Who You Are:

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements:

• 2+ years of software engineering, systems engineering and/or program management experience.
• Excellent analytical skills; you digest complex information, can distill it and make recommendations and proposals.
• You have a track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership.
• You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization.
• You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals and best practices.
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.

Preferred Qualifications:

• You are comfortable working with geographically distributed teams
• You are empathetic to customer needs but visionary enough to not just deliver a faster horse
• You are excited about collaborating with teammates across Stripe's organization

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Responsibilities:

• Hire, lead, and manage a team of talented engineers, providing mentorship, guidance, and support to ensure their success.
• Collaborate with cross-functional stakeholders, including product managers and designers, to understand customer needs and translate them into technical solutions.
• Define the technical vision and roadmap for the suite of products managed by the team, aligning it with business objectives and industry best practices.
• Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.
• Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.
• Stay up-to-date with emerging technologies, industry trends, and advancements in AI and customer experience practices to identify opportunities for improvement and innovation.
• Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges.

Minimum requirements:

• 3+ years of experience managing teams that build and operate full-stack web applications at scale, and 10+ years of overall industry experience.
• A passion for supporting both external users and internal customers.
• Successfully recruited and built great teams.
• The ability to thrive with a high level of autonomy and responsibility.
• The desire to encourage a healthy, inclusive work environment that's both supportive and challenging.
• Clear and persuasive writing and in-person communication.

Preferred qualifications:

• Experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.
• You are comfortable planning in quarters, and can set a vision for several years.
• You are excited about collaborating with teammates across Stripe's organisation to provide a wonderful support experience to users.
• You are comfortable working with geographically distributed teams.
• Experience managing multiple engineering teams.

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