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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_662a65c2-4a9"},"title":"Head of Customer Programs","description":"<p><strong>About the role</strong></p>\n<p>This role will establish and lead the Customer Programs function inside Enterprise Marketing , the team accountable for how Anthropic engages its most strategic customers.</p>\n<p>The mandate is to start with the audience: build and govern the contact map of executives and decision-makers across our top-tier accounts, then design the portfolio of high-touch programs (Customer Advisory Boards, Executive Briefings, early access programs, co-marketing investment, customer references) to that map.</p>\n<p>This leader brings these initiatives under one strategy and owner.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Build the Customer Programs function: define the strategy, hire the team, establish the operating model with PMM, Strategic Events, Solutions, ABM, and Sales leadership.</li>\n<li>Serve as the single accountable owner to the CCO and Sales leadership for Customer Advisory Boards and executive customer engagement.</li>\n<li>Own the governed strategic-account audience: the named list of executives and decision-makers across our lighthouse accounts that every high-touch program draws from, maintained in partnership with sales leadership.</li>\n<li>Design and run the portfolio of high-touch customer programs end to end: CAB charter and membership, EBC intake and programming, early access customer selection and feedback loops, co-marketing fund deployment, and the customer reference and speaker bench.</li>\n<li>Act as the voice of strategic customers inside Anthropic , bring their priorities and feedback into Product, GTM, and leadership forums, and make sure the company treats supporting them as a priority.</li>\n<li>Coordinate the asks we make of top customers across the company so that no executive is over-approached and every engagement is intentional.</li>\n<li>Own reporting on account coverage, engagement depth, and program-influenced expansion to Sales and Marketing leadership; build toward an incrementality view over time.</li>\n<li>Partner cross-functionally on execution , this team is the single-threaded owner of these programs (audience, programming, customer and Sales comms) and orchestrates specialists for content and production.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>10+ years in B2B enterprise marketing, customer marketing, or executive programs, including 4+ years leading a team.</li>\n<li>Built or significantly scaled an executive customer programs function (CABs, EBCs, executive sponsor programs, customer advocacy) at a high-growth enterprise technology company.</li>\n<li>A track record of being the trusted marketing counterpart to a CRO/CCO and enterprise Sales leadership , you have been the one person in the room representing customer programs to the head of the commercial org.</li>\n<li>Demonstrated executive presence with Fortune 500 C-suite and VP-level customers; you have personally recruited, hosted, and maintained CAB-level relationships.</li>\n<li>Experience designing programs from an audience-first model: starting with a named-account list and building format, content, and cadence to it, rather than filling seats for pre-built events.</li>\n<li>Strong cross-functional operating skills , you can define remits with adjacent teams (product marketing, events, solutions, field) and hold the line on them without friction becoming the story.</li>\n<li>Comfort owning a number: you have reported on coverage, engagement, and influenced pipeline/expansion and can stand behind the methodology.</li>\n<li>Clear written and verbal communication; you can brief an executive in three bullets and write the memo behind it.</li>\n<li>Genuine interest in AI and in helping the world&#39;s largest enterprises adopt it responsibly.</li>\n</ul>\n<p><strong>Logistics</strong></p>\n<ul>\n<li>Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience</li>\n<li>Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience</li>\n<li>Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position</li>\n<li>Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</li>\n<li>Visa sponsorship: We do sponsor visas! However, we aren&#39;t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.</li>\n</ul>\n<p><strong>How we&#39;re different</strong></p>\n<p>We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles.</p>\n<p>We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We&#39;re an extremely collaborative group, and we host frequent research discussions to ensure that we</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_662a65c2-4a9","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com/","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5189045008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$400,000-$400,000 USD","x-skills-required":["B2B enterprise marketing","Customer marketing","Executive programs","Customer advisory boards","Executive briefings","Early access programs","Co-marketing investment","Customer references","Cross-functional operating skills","Clear written and verbal communication","Genuine interest in AI"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:51:17.384Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"B2B enterprise marketing, Customer marketing, Executive programs, Customer advisory boards, Executive briefings, Early access programs, Co-marketing investment, Customer references, Cross-functional operating skills, Clear written and verbal communication, Genuine interest in AI","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":400000,"maxValue":400000,"unitText":"YEAR"}}}]}