{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/genai-tools"},"x-facet":{"type":"skill","slug":"genai-tools","display":"Genai Tools","count":16},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dd290e64-a85"},"title":"Quantum Software Engineer","description":"<p>We are seeking a talented and innovative Quantum Software Engineer to join our forward-looking team at Anduril Labs. In this role, you will be instrumental in building and delivering impactful quantum solutions for both Anduril-internal use cases and external customer applications.</p>\n<p>You will work closely with delivery leads, application developers, and other solutions architects, as well as internal and external partners to design, implement, and deliver bleeding edge quantum solutions on state-of-the-art quantum-inspired, quantum annealing, and quantum gate platforms for real-world defense and national security challenges.</p>\n<p>The ideal candidate will combine a strong foundation in quantum computing principles with hands-on classical and quantum software development expertise. You will leverage your skills to translate complex problems into (hybrid) quantum algorithms, applications, and services.</p>\n<p>This includes developing robust software implementations, and integrate quantum-enhanced solutions into existing and new defense systems.</p>\n<p>If you are passionate about applying theoretical quantum concepts to deliver tangible, high-impact results, and thrive in an environment that values innovation, collaboration, and rapid prototyping, we encourage you to apply.</p>\n<p><strong>Key Responsibilities:</strong> Be a key contributor to the development of next-generation quantum-enhanced Anduril offerings and lead the design, development, and deployment of novel quantum-enhanced applications and services in the defense and national security domain. Develop impactful hybrid quantum algorithms and applications that promise significant decision advantages and focus on practical scalability and real-world applicability. Contribute knowledge of classical and quantum optimization algorithms and tools, evaluating, and communicating their pros and cons, current state-of-the-art, scaling behaviors, trade-offs, and cross-over points. Participate in the full (hybrid) quantum software development lifecycle, from concept and design to testing, deployment, and ongoing maintenance.</p>\n<p><strong>Requirements:</strong> Bachelor&#39;s degree in Computer Science, Quantum Information Science, Physics, Mathematics, or a closely related technical field. 3+ years of hands-on, professional software development experience with C, C++, Python, or another general-purpose compiled programming language. Practical experience in quantum computing, including programming quantum applications, or quantum circuit compilation. Proficiency with one or more leading quantum programming languages, SDKs, or APIs such as Qiskit, CUDA-Q, Q#, Cirq, PennyLane, or similar. Expertise in key mathematical techniques foundational to quantum computing, including linear algebra, matrix decompositions, probability theory, group theory, symmetry, and computational complexity. Proficient with database systems and SQL, with hands-on experience working with relational databases (e.g., PostgreSQL, Oracle, MySQL). Experience with Git version control, build tools, and CI/CD pipelines. Demonstrated understanding and application of software testing principles and practices, including unit testing, integration testing, and end-to-end testing. Strong problem-solving skills, meticulous attention to detail, and the ability to work effectively in a collaborative team environment. Excellent communication and interpersonal skills, with the ability to effectively articulate complex technical concepts to diverse audiences. Eligible to obtain and maintain an active U.S. Top Secret SCI security clearance. 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Experience with high-performance computing (HPC) environments or parallel programming. Familiarity with quantum hardware platforms and their unique characteristics. Prior experience in defense, aerospace, or related industries applying advanced technologies. 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We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</p>\n<p>As a leading business communications platform, we&#39;re now leading the shift to Agentic AI: intelligent agents that don&#39;t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.</p>\n<p>Visit dialpad.com to learn more.</p>\n<p>Being a Dialer</p>\n<p>At Dialpad, AI isn&#39;t just a feature; it&#39;s how our teams do their best work every day. We put powerful AI tools in every employee&#39;s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we&#39;ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</p>\n<p>We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</p>\n<p>Your Role</p>\n<p>As an AI Productivity Analyst, you&#39;ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad. You&#39;ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&amp;A to map high-value process bottlenecks and identify AI solutions.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&amp;A to map high-value process bottlenecks.</li>\n</ul>\n<ul>\n<li>Research, shortlist, and demo external GenAI &amp; ML products that can automate or accelerate those workflows.</li>\n</ul>\n<ul>\n<li>Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.</li>\n</ul>\n<ul>\n<li>Develop and present ROI models, providing actionable recommendations to senior leadership.</li>\n</ul>\n<ul>\n<li>Support implementation (including light configuration, prompt engineering, and user training) of selected solutions.</li>\n</ul>\n<ul>\n<li>Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target.</li>\n</ul>\n<p>Skills You&#39;ll Bring</p>\n<ul>\n<li>Bachelor&#39;s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields.</li>\n</ul>\n<ul>\n<li>1-2 years of relevant experience.</li>\n</ul>\n<ul>\n<li>Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.</li>\n</ul>\n<ul>\n<li>Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.</li>\n</ul>\n<ul>\n<li>Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.</li>\n</ul>\n<ul>\n<li>Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.</li>\n</ul>\n<ul>\n<li>Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.</li>\n</ul>\n<ul>\n<li>Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.</li>\n</ul>\n<ul>\n<li>Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).</li>\n</ul>\n<p>Why Join Dialpad</p>\n<ul>\n<li>Work at the center of the AI transformation in business communications</li>\n</ul>\n<ul>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n</ul>\n<ul>\n<li>Join a team where AI amplifies every employee&#39;s impact</li>\n</ul>\n<ul>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>\n<p>We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.</p>\n<p>Don&#39;t meet every single requirement? If you&#39;re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn&#39;t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b0ee2c6e-0d7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8462324002","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["GenAI tools","Machine learning concepts","Business analytics","Data science","Python","SQL","Data-viz dashboards"],"x-skills-preferred":["SaaS integrations","Low-code automation platforms"],"datePosted":"2026-04-18T15:54:16.961Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, US"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"GenAI tools, Machine learning concepts, Business analytics, Data science, Python, SQL, Data-viz dashboards, SaaS integrations, Low-code automation platforms"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7ef7e476-ddf"},"title":"AI Productivity Analyst","description":"<p>About Dialpad</p>\n<p>Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</p>\n<p>More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.</p>\n<p>We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.</p>\n<p>Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more.</p>\n<p>Being a Dialer</p>\n<p>At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. 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Our ambition is significant, and achieving it requires a team that operates at the highest level.</p>\n<p>We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</p>\n<p>Your Role</p>\n<p>As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad.</p>\n<p>You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&amp;A to map high-value process bottlenecks and identify AI solutions.</p>\n<p>You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact.</p>\n<p>In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation.</p>\n<p>This position reports to our Head of AI Transformation and has the opportunity to be based in our San Ramon, CA, office.</p>\n<p>What You’ll Do</p>\n<ul>\n<li>Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&amp;A to map high-value process bottlenecks.</li>\n</ul>\n<ul>\n<li>Research, shortlist, and demo external GenAI &amp; 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Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.</p>\n<p>Benefits:</p>\n<p>At Synopsys, innovation is driven by our incredible team around the world. We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day. We&#39;re proud to provide the comprehensive benefits and rewards that our team truly deserves.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_e73be424-00a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synopsys","sameAs":"https://careers.synopsys.com","logo":"https://logos.yubhub.co/careers.synopsys.com.png"},"x-apply-url":"https://careers.synopsys.com/job/yerevan/senior-r-and-d-engineer/44408/92918452256","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"employee","x-salary-range":null,"x-skills-required":["OOP languages","Python","CI/CD tools","UNIX/Linux operating systems","shell scripting","Tcl","Perl","Bash","JavaScript","GenAI tools development","EDA tools","VLSI design methodology"],"x-skills-preferred":[],"datePosted":"2026-04-05T13:22:28.415Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yerevan"}},"occupationalCategory":"Engineering","industry":"Technology","skills":"OOP languages, Python, CI/CD tools, UNIX/Linux operating systems, shell scripting, Tcl, Perl, Bash, JavaScript, GenAI tools development, EDA tools, VLSI design methodology"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a2abe7b1-8f7"},"title":"Engineering Intern","description":"<p>Our internship programs offer real-world projects, hands-on experience, and opportunities to collaborate with passionate teams globally. 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The start date is expected to be in May or June 2026.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_a2abe7b1-8f7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synopsys","sameAs":"https://careers.synopsys.com","logo":"https://logos.yubhub.co/careers.synopsys.com.png"},"x-apply-url":"https://careers.synopsys.com/job/plano/engineering-intern/44408/93512569312","x-work-arrangement":"onsite","x-experience-level":"entry","x-job-type":"internship","x-salary-range":null,"x-skills-required":["Python","data","AI/GenAI tools","prompt engineering","technical documentation","QA"],"x-skills-preferred":[],"datePosted":"2026-04-05T13:15:12.359Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano"}},"employmentType":"INTERN","occupationalCategory":"Engineering","industry":"Technology","skills":"Python, data, AI/GenAI tools, prompt engineering, technical documentation, QA"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c7c89bef-527"},"title":"FBS Functional Operations Manager","description":"<p><strong>FBS Functional Operations Manager at Capgemini</strong></p>\n<p><strong>Team Function:</strong></p>\n<p>The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels. The team collaborates with multiple cross-functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives. Works as liaison between product and technology operations to reach the forecasted KPI targets for digital service customer experiences.</p>\n<p><strong>Role Description:</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. 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Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n</ul>\n<ul>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n</ul>\n<ul>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills:</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n</ul>\n<ul>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n</ul>\n<ul>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n</ul>\n<ul>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n</ul>\n<ul>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n</ul>\n<ul>\n<li>Agile tools such as Jira, Rally etc.</li>\n</ul>\n<ul>\n<li>Understanding of Contact center and CMS tools.</li>\n</ul>\n<ul>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n</ul>\n<ul>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<p>Must to have Skiils:</p>\n<ul>\n<li>Digital Performance monitoring</li>\n<li>Data analytics &amp; visualization</li>\n<li>Predictive Analytics &amp; Infrastructure scaling</li>\n<li>Crash/Anomaly Detection</li>\n<li>Bundle Optimization</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<p>Competitive compensation and benefits package:</p>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n</ol>\n<ol>\n<li>Comprehensive benefits package</li>\n</ol>\n<ol>\n<li>Career development and training opportunities</li>\n</ol>\n<ol>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n</ol>\n<ol>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n</ol>\n<ol>\n<li>Private Health Insurance</li>\n</ol>\n<ol>\n<li>Pension Plan</li>\n</ol>\n<ol>\n<li>Paid Time Off</li>\n</ol>\n<ol>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c7c89bef-527","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/3ATK6bMnNh42MtZTfvUHMj/hybrid-fbs-functional-operations-manager-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Digital Performance monitoring","Data analytics & visualization","Predictive Analytics & Infrastructure scaling","Crash/Anomaly Detection","Bundle Optimization"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Tableau","Microsoft Excel","Microsoft Office","Power BI"],"datePosted":"2026-03-09T17:06:27.438Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Digital Performance monitoring, Data analytics & visualization, Predictive Analytics & Infrastructure scaling, Crash/Anomaly Detection, Bundle Optimization, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Tableau, Microsoft Excel, Microsoft Office, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_18c5b2e6-f69"},"title":"FBS Operations Analyst II - CMS & Messaging/Martech","description":"<p><strong>Role Description</strong></p>\n<p>You will operate at the intersection of digital operations, customer experience, and AI-powered transformation. 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Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. 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Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Content Management Systems</li>\n<li>Messaging Platforms</li>\n<li>Workflow optimization</li>\n<li>Hyper-personalization</li>\n<li>Data-integrity &amp; troubleshooting</li>\n<li>Performance reporting</li>\n<li>Agile</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_18c5b2e6-f69","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/jzRGy7NsiN8THFCo27JNdX/hybrid-fbs-operations-analyst-ii---cms-%26-messaging%2Fmartech-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Content Management Systems","Messaging Platforms","Workflow optimization","Hyper-personalization","Data-integrity & troubleshooting","Performance reporting","Agile","Stakeholder communication"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Tableau","Microsoft Excel","Microsoft Office","Power BI"],"datePosted":"2026-03-09T17:04:14.445Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Content Management Systems, Messaging Platforms, Workflow optimization, Hyper-personalization, Data-integrity & troubleshooting, Performance reporting, Agile, Stakeholder communication, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Tableau, Microsoft Excel, Microsoft Office, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_60f790ef-41b"},"title":"FBS Customer Experience Product Manager","description":"<p>The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels. This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p>As a Customer Experience Digital Operations Manager, you will oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements. You will define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</p>\n<p>You will drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback. 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You will promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</p>\n<p>You will lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations. You will support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</p>\n<p>Key Responsibilities</p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p>Experience &amp; Education Requirements:</p>\n<ul>\n<li>Overall experience &gt;8 years, 5+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. 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Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p>Software / Tool Skills</p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. 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You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;4 years, 2 years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2 years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Defect management</li>\n<li>Triage &amp; Classification</li>\n<li>Defect Monitoring</li>\n<li>Resolution Management</li>\n<li>RCA</li>\n<li>Data Analysis</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bc077e1f-964","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/g8L9erHSrEuFSesB5hcQw6/hybrid-fbs-operations-analyst-ii-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Defect management","Triage & Classification","Defect Monitoring","Resolution Management","RCA","Data Analysis","Stakeholder communication"],"x-skills-preferred":["AI/ML or data intelligence platforms","GenAI tools, conversational AI platforms, and AI-assisted productivity solutions","NLP, AI-powered text analytics, or conversational AI systems","User Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.","A/B Testing tools","Agile tools such as Jira, Rally etc.","Contact center and CMS tools","Excel - Intermediate/Advanced. 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Proficiency in Microsoft 365, Power BI (Highly Preferred)"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_edeb89b0-522"},"title":"FBS Senior Operations Analyst","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. 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Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. 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You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;8 years, 5+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. 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The team collaborates with multiple cross-functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives.</p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. 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Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p>Other Critical Skills:</p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p>Software / Tool Skills:</p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. 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You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. 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You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Optimization Testing (A/B Testing)</li>\n<li>Multivariate testing</li>\n<li>Personalization</li>\n<li>Digital Workflow optimization</li>\n<li>Stakeholder collaboration</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3b299ab2-218","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/sATBKqBtk3mUXu5nXF9A86/hybrid-fbs-senior-operations-analyst-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI/ML-driven platforms","Analytics tools","GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Tableau","Microsoft Excel","Microsoft Office","Qualtrics","Mixpanel","Fullstory","A/B Testing tools","Jira","Rally","Contact center and CMS tools","Power BI"],"x-skills-preferred":["Azure ML","AWS SageMaker","Google Vertex AI","LLM-based experience analysis tools","NLP","AI-powered text analytics","Conversational AI systems","User Feedback/Data analysis tools","Agile tools"],"datePosted":"2026-03-09T16:59:57.617Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"AI/ML-driven platforms, Analytics tools, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Tableau, Microsoft Excel, Microsoft Office, Qualtrics, Mixpanel, Fullstory, A/B Testing tools, Jira, Rally, Contact center and CMS tools, Power BI, Azure ML, AWS SageMaker, Google Vertex AI, LLM-based experience analysis tools, NLP, AI-powered text analytics, Conversational AI systems, User Feedback/Data analysis tools, Agile tools"}]}