Key Responsibilities:

ServiceNow Development & Customization

Design, develop, and enhance ServiceNow applications and modules.

Hands-on development across ITSM, ITOM, CMDB, and Service Catalog.

Build and maintain:

Business Rules

Client Scripts

Script Includes

UI Policies

UI Actions

ACLs (Access Controls)

Workflows & Portal Development

Build workflows using Flow Designer and Workflow Editor.

Configure and enhance Service Portal / Employee Center.

Integrations & Platform Support

Implement integrations using REST, SOAP, MID Server, and IntegrationHub.

Perform unit testing, defect fixing, and code optimization.

Support platform upgrades, feature enhancements, and L3 production issues.

Governance & Best Practices

Follow ServiceNow coding standards, platform best practices, and security guidelines.

Collaborate closely with architects and product owners to ensure scalable and maintainable solutions.

Requirements

Required Experience:

Experience: 5 years to 12 years

Strong hands-on experience with ServiceNow development.

Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.

Solid understanding of ITSM processes (Incident, Problem, Change, Request).

Experience with CMDB, Discovery, and Service Mapping.

Experience integrating ServiceNow using REST/SOAP.

Working knowledge of Agile/Scrum methodologies.

Experience in GRC

Preferred Qualifications:

ServiceNow certifications such as CSA (Certified System Administrator) and CAD (Certified Application Developer).

Experience working in GCC or global delivery models.

Exposure to Service Portal / Employee Center development.

Good understanding of the Insurance domain.

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses

1. Comprehensive benefits package

1. Career development and training opportunities

1. Flexible work arrangements (remote and/or office-based)

1. Dynamic and inclusive work culture within a globally renowned group

1. Private Health Insurance

1. Pension Plan

1. Paid Time Off

1. Training & Development

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