Your responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.

We are looking for someone with 0-2 years of inbound/support call center experience, at least 21 years old with a High School diploma or equivalent experience, and excellent written and verbal communication skills.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

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The role involves preparing submissions, invites, handling rejections, coordinating with internal teams, such as Tech/Product/Projects/Legal, external collaborators/clients, and ensuring results are aligned with deadlines.

Key responsibilities include:

Preparing & submitting mobile apps to relevant application stores (IOS/Android). Writing relevant checklists & protocols around App submissions and configurations. Supervising submissions and following up on approvals or rejections. Maintaining a submission/release calendar to align timelines with projects. Regularly reporting on progress. Store accounts creation with clients. Driving the discovery phase of initiatives to ensure that mobile app requirements are fully considered, detailed and estimated. Taking initiative in coordinating activities related to our mobile app to guarantee they stay on track with agreed timelines. Connecting with collaborators to ensure all required assets and results are ready on time with the third party. Keeping up to date with app store guidelines and ensuring compliance in every submission. Supporting app configurations on third party tools.

Requirements include:

Previous experience with mobile apps and/or product operations background. Familiarity with Apple App Store Connect and Google Play Console. Strong organizational and interpersonal skills. Ability to coordinate across multiple teams and work with tight deadlines. Customer approach, know to express and share information accurately with external collaborators. Attention to detail and problem-solving mindset. Understanding of mobile app release processes. Strong written and verbal communication, include writing protocols and guides.

Nice to have:

Experience with configurations and tracking tools Experience in the iGaming industry App store optimization App-tech background

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We're looking for a Senior Gameplay Programmer with a Unity background to help us implement our new music course. You will help build the best possible user experience for our learners through high-quality interactive lessons.

Responsibilities:

• Implement the new music course within the Duolingo app using embedded Unity.
• Productionize the existing prototype, turning it into robust, release-ready code.
• Work embedded within the Duolingo app architecture to ensure seamless integration of Unity.
• Collaborate with designers and product partners to refine the look and feel, ensuring a high-quality, gamified user experience.
• Proactively identify issues and opportunities to improve the learner experience.
• Engage in rapid prototyping to test new music mechanics and interaction models.
• Ensure technical mistakes or inconsistencies are fixed as quickly as possible.

Requirements:

• Strong experience with Unity development (C#), specifically for mobile platforms (iOS/Android).
• Background in the gaming industry with a portfolio demonstrating high-quality game feel and polish.
• Sharp UX instincts and experience implementing complex UI/UX designs.
• Strong business sense, with proven experience working effectively with multi-functional team members (e.g. engineers, product, and design).
• Thrives in a fast-paced, data-driven, team-oriented environment.
• Strong interest in Duolingo and our mission.

Exceptional candidates will have:

• Experience embedding Unity as a library (UaaL) into native mobile applications.
• Background in music, music theory, or audio programming.
• Experience in web/mobile localization workflows and tools.
• Familiarity with mobile gaming, with an understanding of game mechanics.

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Key responsibilities include:

• Identifying high-fit games and developers for Discord's Social SDK, commerce, and analytics offerings
• Owning a territory/book of business of AAA and AA game developers with quarterly goals tied to performance
• Owning the sales/deal process from prospecting, qualification, decision, terms negotiation to deal close
• Understanding developer needs in regard to monetization, user growth, and social mechanics
• Building and managing a healthy, predictable pipeline through outbound prospecting, targeted outreach, and strategic account mapping

Requirements include:

• 10+ years of proven experience in business development, sales, and partnerships
• 7+ years of experience in enterprise SaaS/SDK adoption, analytics/insights sales, or related roles at software or platform companies
• Strong track record of winning new logos and closing complex deals with enterprise customers
• Proven track record sourcing, negotiating, and scaling complex partnerships with measurable impact on revenue, adoption, and monetization
• Deep knowledge and experience in the gaming space, specifically

The On Target Earnings (OTE) range for this full-time position is $280,000 to $315,000 + equity + benefits.

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Key Responsibilities:

• Build and lead multiple teams focused on commerce platform development and the in-Discord player experience by hiring, coaching, and instilling a sense of ownership and impact
• Define and drive our commerce platform strategy from the ground up, including organizing existing team members and building out new capabilities to support game developers in managing shop queues and enabling purchases through Discord
• Partner closely with major publishers and large game developers to drive adoption of our platform, understanding the entire customer lifecycle journey and building tools that create value for developers, Discord, and players
• Collaborate with Product leadership to provide vision and culture for your teams while working with leads and executive partners across the company
• Use your technical expertise to build high-performance engineering teams capable of supporting a commerce platform at scale
• Work with other Engineering leaders to continuously improve the Engineering organization and uphold our workplace philosophy

Requirements:

• 5+ years of experience as a Software Engineer with a strong technical foundation
• 5+ years of experience as an Engineering Manager and have successfully managed groups of 3+ Engineering Managers and 15+ Software Engineers
• 2+ years of experience managing other Managers
• Experience hiring and growing senior leaders and managers
• Enjoy coming up with pragmatic solutions to concrete problems using first principles thinking
• Passionate about coaching and leading other engineers, but remain technically hands-on enough to engage in architecture discussions and lead conversations with technical directors at game companies
• Understand the mindset of developers and have experience building products or platforms for developer audiences

Bonus Points:

• Experience in the gaming industry (AAA publishers, platform providers, or game studios)
• Experience building commerce platforms, microtransaction systems, or web shops at scale
• Background building out revenue-generating infrastructure that supports high-volume transactions
• SDK design or platform API experience
• Experience defining and building new teams and strategies from scratch

The US base salary range for this full-time position is $400,000 to $450,000 + equity + benefits.

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Responsibilities

• Recruit, onboard, and train new employees
• Manage performance evaluations and provide feedback
• Develop and implement engagement activities to improve employee satisfaction
• Collaborate with local & global stakeholders to achieve organisational goals

Requirements

• Strong recruiting, onboarding, and training skills
• Capability in managing performance evaluations
• Excellent interpersonal and communication skills
• Fluency in Japanese and English
• Knowledge of labor laws and regulations is a plus
• Experience in the entertainment or gaming industry is a plus

Benefits

• Annual paid leaves
• Special leaves
• Health insurance
• Welfare pension insurance
• Occupational accident insurance
• Commuting costs are covered up to 30,000 JPY per month
• Remote work allowance
• Fukurikosei club (Relo Club)
• Employee Assistance Program (EAP)
• Language (English/Japanese) Class
• Others

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Responsibilities:

• Work in end-to-end hiring processes of candidates.
• Support the coordination of interviews and assessments.
• Maintain the applicant tracking system and compile 201 files from new hires and existing employees.
• Document 201 files from time to time for auditing purposes.
• Collaborate with various TA team members on various recruitment projects.

Requirements:

• Must be enrolled in practicum, internship, or OJT units (minimum of 300 hours).
• Candidate must be a student taking internship/practicum/OJT units in any of the following courses: Business Studies, Mass Communication, or equivalent.
• Must be attentive to detail and a proactive member of the team.
• Proficiency in Google Workspace is required.
• Good communication skills.
• Hybrid setup (must be able to report on-site located in Pasig City ONCE a week).
• Interest in the gaming industry is a plus.

Benefits:

• Internship allowance
• Work From Home/Hybrid setup
• Work equipment provided

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We are seeking a Japanese Game Localization Tester to join our team in Tokyo. As a Game Localization Tester, you will play a crucial role in ensuring the accuracy and quality of in-game Japanese text. Your responsibilities will include:

• Playing video games and verifying the accuracy and quality of in-game Japanese text
• Identifying and reporting bugs such as grammatical errors or unnatural expressions using our bug tracking system
• Re-testing after fixes to ensure issues are properly resolved
• Providing feedback to improve game quality and user experience

Employment Type & Working Hours

• Employment type: Depending on the project, contracts may be short-term and project-based, or a one-month full-time fixed-term contract
• Hourly wage starting from ¥1,300 with potential for more depending on experience and skills
• Monday to Friday, 10:00 AM to 7:00 PM (including 1-hour lunch break)

Requirements

• Excellent Japanese language skills (especially grammar and kanji)
• Deep understanding of local cultural and linguistic nuances
• Basic PC skills (Word, Excel)
• Must reside in Tokyo and be available for in-office work
• Comfortable working in a multicultural environment

Preferred Qualifications

• Ability to communicate in English
• Experience in game testing
• Experience in the gaming industry
• Familiarity with bug tracking tools

Benefits

• Commuting expenses are covered up to ¥30,000
• Casual dress code
• Internal events and team-building activities
• Opportunities to collaborate with a diverse, international team

How to Apply

If you are interested in this opportunity, please submit your application with the following information:

• Your general availability
• Your visa status and expiration date

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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■Roles and Responsibilities

• Effectively manages the relationship between existing Japanese clients and Keywords Art Studios.
• Serve as the link of communication between the clients and internal teams to effectively translate complex client creative feedback or artistic direction into clear, actionable briefs and instructions for the global Art Production teams.
• Acts as the “face” of Keywords Art Studios to Japanese Clients and is client’s primary representative and contact point for Keywords Art Studios
• As an account manager, you are expected to be a champion of the company as well as the client; selling the vision, goals and the skills of both parties to each other, and striving to ensure both parties succeed.
• Proactively seek opportunities to up-sell and cross-sell Keywords Art Studios' full range of services (e.g., Concept Art, 3D Modeling, Animation, UI/UX) to current clients.
• Build and maintain strong, long-lasting customer relationships with both current and new clients, across various levels of the client organization.
• Actively listens to the Client in order to clearly understand their requirements, and uses skillful investigation and questioning in order to uncover the Client’s latent needs.
• Works with LKeywords Art Studios PMs in India, China, US and other locations to ensure that the Production Team has a full understanding of the client’s requirements, so that they are well positioned to deliver a positive, happy and satisfying experience to the Client in order to not only secure regular business from them, but also in order to grow the account and procure new or additional business.
• Help to bridge any cultural issues that may crop up between the Client and the Keywords Art Studio’s Production teams.
• Works with the Production Team, Key Stakeholders and Internal and External Experts in order to solve Client’s / project problems.
• Meets with Clients regularly – in person or virtually – in order to keep them updated about the project status, and any potential challenges that the Production Team might be facing.
• Captures Client’s plans, feedback and concerns and conveys them to the team. Uses such occasions to also gather client feedback and concerns.
• Secures feedback and testimonials from the Client at the conclusion of the project.
• Builds the Keywords brand by actively participating in marketing and brand building channels/exercises
• Work closely with Japanese leadership team and executives at Keyword’s Art Studios to create strategies to expand and increase work both from current clients and new clients; In short – actively support Keyword’s Japanese growth strategy for its Art Studios and overall growth targets.
• Maintain accurate records of client interactions, opportunities, sales activities, and forecasts using the company's CRM system (e.g., Salesforce).

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Company Profile: Keywords Studios is an international service provider in the global video games industry with studios in multiple locations. The company has over 13,000 employees.

Role Overview: An integral part of the Chinese Sales team, this role will be client-centric, territorial, and operational. The role has an emphasis on growing and preserving company revenue, selling all available service lines offerings, and developing Cross-Selling opportunities with new and existing clients.

Responsibilities:

1. Sell Keywords Service offerings for all available Service Lines, working with Global Business Development Director and China Country Manager.
2. Maintain professional standards and conduct during all Sales activities, reflecting Keywords Studios commitment to industry leadership.
3. Preserve and safeguard current client revenue, by maintaining relationships with key decision makers within clients; growing client engagement level with Keywords based on these relationships.
4. Engage with clients as an ambassador of Keywords Studios, to problem solve as a trusted partner.
5. Maintain service offering education level, to provide most up-to-date solutions offered by Keywords.
6. Visit clients, represent Keywords at conferences, develop business, build and maintain a professional network of clients, map white spaces at Keywords’ Chinese clients in order to prospect for new leads and convert them into opportunities, successfully close opportunities so they generate new revenue for Keywords to achieve quarterly and annual targets for “New” revenue.

Requirements:

1. Minimum 3-5 years’ sales experience in gaming industry.
2. Excellent Chinese and English communication (written and verbal) skills.
3. Customer-oriented skill (listening skill, ability to understand goals, general business knowledge).
4. Flexibility and natural intelligence in responding to various customer scenarios.
5. Very good communication skill and outstanding phone skills, presentation skills.
6. Knowledge of game dev, game art, localization, player support, testing is essential.

Benefits: Base salary, Bonus, Social insurance and housing funds, medical check-up/ additional medical insurance, EAP Program.

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An integral part of the Chinese Sales team, this role will be client-centric, territorial, and operational. The role has an emphasis on growing and preserving company revenue, selling all available service lines offerings, and developing Cross-Selling opportunities with new and existing clients.

Responsibilities

1. Sell Keywords Service offerings for all available Service Lines, working with Global Business Development Director and China Country Manager.
2. Maintain professional standards and conduct during all Sales activities, reflecting Keywords Studios commitment to industry leadership.
3. Preserve and safeguard current client revenue, by maintaining relationships with key decision makers within clients; growing client engagement level with Keywords based on these relationships.
4. Engage with clients as an ambassador of Keywords Studios, to problem solve as a trusted partner.
5. Maintain service offering education level, to provide most up-to-date solutions offered by Keywords.
6. Visit clients, represent Keywords at conferences, develop business, build and maintain a professional network of clients, map white spaces at Keywords’ Chinese clients in order to prospect for new leads and convert them into opportunities, successfully close opportunities so they generate new revenue for Keywords to achieve quarterly and annual targets for “New” revenue.

Requirements

1. Minimum 3-5 years’ sales experience in gaming industry.
2. Excellent Chinese and English communication (written and verbal) skills.
3. Customer-oriented skill (listening skill, ability to understand goals, general business knowledge).
4. Flexibility and natural intelligence in responding to various customer scenarios.
5. Very good communication skill and outstanding phone skills, presentation skills.
6. Knowledge of game dev, game art, localization, player support, testing is essential.

Benefits

Base salary, Bonus, Social insurance and housing funds, medical check-up/ additional medical insurance, EAP Program.

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We are looking for a Backend AI Engineer to join our team and help build and scale backend systems that power AI Agents for the gaming industry, handling millions of customer support tickets at scale.

In this role, you will work on high-throughput backend services, AI-powered workflows, and retrieval-based systems that support large-scale customer support automation. You will collaborate closely with AI Engineers, ML Engineers, and Product teams to design, build, deploy, and operate reliable backend systems that integrate AI components such as RAG pipelines and AI Agent orchestration.

This is an excellent opportunity to work on production-grade AI systems operating at massive scale, where performance, reliability, and observability are critical.

What You’ll Do:

• Design, develop, and maintain scalable backend services and APIs using Python and frameworks like FastAPI.
• Build and integrate backend workflows supporting AI Agents and customer support automation use cases.
• Develop secure and performant REST APIs for internal and external consumers.
• Integrate AI components such as RAG pipelines, embedding services, and inference APIs into backend systems.
• Work with databases including MongoDB, YugabyteDB, and PostgreSQL to support high-scale, low-latency workloads.
• Containerize applications using Docker and deploy/manage services on Kubernetes (K8s).
• Deploy and operate services on AWS and GCP cloud platforms.
• Implement and maintain CI/CD pipelines, and actively participate in CM/CR release processes.
• Use observability tools such as Grafana, Elasticsearch, and Kibana to monitor system health, debug issues, and improve reliability.
• Write clean, testable, and maintainable code; participate in code reviews and design discussions.
• Troubleshoot and resolve production issues related to scalability, performance, and reliability.

Requirements

• 3–5 years of experience in backend software development.
• Strong hands-on experience with Python and backend frameworks, especially FastAPI.
• Experience building backend APIs and workflow integrations.
• Solid understanding of databases such as MongoDB, PostgreSQL, and YugabyteDB.
• Hands-on experience with Docker and working knowledge of Kubernetes.
• Familiarity with AWS and GCP cloud services.
• Good understanding of CI/CD concepts, build pipelines, and CM/CR release processes.
• Working knowledge of observability and logging systems like Grafana, Elasticsearch, and Kibana.
• Basic to intermediate understanding of AI systems, especially Retrieval-Augmented Generation (RAG).
• Strong problem-solving skills and ability to work effectively in a collaborative team environment.

Good to Have / Plus Skills

• Experience with Jenkins for CI/CD automation.
• Familiarity with MCP concepts and AI orchestration frameworks.
• Hands-on exposure to AI/LLM-based systems, embeddings, or vector search.
• Experience or familiarity with Clojure.
• Knowledge of the Gaming industry or Customer Support domain.
• Experience working in high-scale, high-traffic production systems.

Bonus Points

• Experience building or operating AI Agents in production environments.
• Exposure to distributed systems, event-driven architectures, or message queues.
• Interest in AI reliability, evaluation, and system observability at scale.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

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Job Overview

As a Senior Producer focused on Economy, you will drive production for platform-level monetization systems that power creator revenue and player value. You will partner closely with engineering and cross-disciplinary teams to deliver engagement-payout and consumables monetization initiatives.

Role Details

Responsibilities

• Lead roadmap planning for economy initiatives, including feedback collection, requirements gathering, initiative build-out, feature breakdown, and estimation to drive delivery against defined monetization goals
• Partner closely with engineering and discipline leads to define scope, technical approach, and timelines for platform-level monetization systems
• Build and maintain project plans and schedules while managing cross-team dependencies to ensure successful system-level initiatives
• Provide clear and transparent communication on project status, risks, and technical trade-offs to stakeholders
• Collaborate across Product, Engineering, Design, and Art to balance priorities, requirements, and critical timelines
• Continuously evolve production processes to support the scalable delivery of complex monetization systems

Requirements

• 6+ years of production experience within the gaming industry
• Experience supporting platform-level or engine-level systems within games
• Strong technical fluency and the ability to engage meaningfully in engineering discussions
• Demonstrated experience working on monetization systems or in-game economy mechanics
• Deep understanding of monetization loops and revenue-driving systems within games
• Proven ability to independently own and drive complex, system-heavy initiatives
• Experience coordinating cross-functional teams across engineering, product, design, and analytics
• Strong judgment in identifying risks and navigating technical trade-offs in complex systems

Benefits

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

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What you'll do

• Collaborate with our product and design team to create research plans based on the team's goals, and proactively identify research opportunities
• Lead all phases of user research, including recruiting, scheduling, developing test plans, surveys, conducting research and analysis

What you need

• You have an advanced degree in experimental psychology (experimental, social, cognitive), human computer interaction, human factors, or a related field, or equivalent industry experience
• You have 4+ years industry experience in research design and conducting user research studies

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What you'll do

• Support and execute technical content go-to-market strategies aligned with overall technical marketing objectives.
• Translate complex technical features into clear, customer-facing solutions and use cases, and support product launches with technical deep dives and solution-focused documentation.

What you need

• Bachelor’s degree and 3+ years of relevant work experience in technical marketing, product marketing, or related roles.
• Demonstrated experience creating technical content, including documentation, knowledge-base articles, FAQs, and how-to guides.

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What you'll do

• Participate in the design and creation of new objects for Fortnite Battle Royale
• Examine and correct bugs related to features
• Learn to take ownership of objects and features in their entirety

What you need

• A passion for games and extensive knowledge of the gaming industry
• Excellent communication skills and the ability to receive feedback and directives
• Experience with Unreal Engine and UEFN is required

Why this matters

As a stagiaire at Epic Games, you will have the opportunity to work on exciting projects and gain valuable experience in the gaming industry. You will be part of a team that is passionate about creating innovative and engaging games, and you will have the chance to make a real impact on the company's products.

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What you'll do

As the Senior Director of Operations, you will report to the VP/GM of Battlefield North America and partner closely with leaders at Ripple Effect and Motive to ensure the studio operates efficiently, sustainably, and in sync with the broader Battlefield goals.

• You will lead with a Battlefield 'franchise first' mentality – serving the franchise and players above the studio, while maintaining a strong culture and sense of belonging between the team.

What you need

• Leadership experience in a fast-paced, dynamic environment

Why this matters

This role connects North America's leadership vision and the Battlefield Franchise's vision to day-to-day strategy, production and studio operations, ensuring teams have the clarity, tools, and support they need to create world-class Battlefield experiences.

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What you'll do

As a Localization Tester II, you will be responsible for testing and validating localised content, including text, audio, and video, to ensure that it meets EA's quality standards.

• Test and validate localised content to ensure accuracy and quality

What you need

• Strong attention to detail and analytical skills

Why this matters

This role is critical to ensuring that EA's games are accessible and enjoyable for players around the world. By ensuring the quality and accuracy of localised content, you will be contributing to the success of EA's games and helping to build a loyal community of players.

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