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Join us in our mission to build engaging player communities and offer outstanding experiences!

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As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

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To succeed in this role, you'll need to have excellent communication skills, be able to work independently, and have a strong understanding of the gaming industry. You'll also need to be proficient in Korean and English, with a minimum of C1-C2 level Korean proficiency and B2 level English.

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In addition to your core responsibilities, you'll also have the opportunity to participate in training sessions to enhance your skills and knowledge, and collaborate with a talented team of professionals who share your passion for gaming.

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So if you're looking for a challenging and rewarding role that will allow you to make a meaningful impact in the gaming industry, we encourage you to apply!

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XML job scraping automation by YubHub

","url":"https://yubhub.co/jobs/job_ce969bd1-494","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://www.keywordsstudios.com/","logo":"https://logos.yubhub.co/keywordsstudios.com.png"},"x-apply-url":"https://apply.workable.com/j/64470DAB75","x-work-arrangement":"remote","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Korean","English","Customer Support","Communication","Problem-Solving"],"x-skills-preferred":["Gaming Industry Knowledge","Community Management","Technical Support"],"datePosted":"2026-04-24T13:09:20.576Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Katowice"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Korean, English, Customer Support, Communication, Problem-Solving, Gaming Industry Knowledge, Community Management, Technical Support"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f5ced1dc-252"},"title":"Customer Service Agent - Day Shift","description":"

We are looking for a full-time Customer Service Agent to join our top-tier team. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!

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Your responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.

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We are looking for someone with 0-2 years of inbound/support call center experience, at least 21 years old with a High School diploma or equivalent experience, and excellent written and verbal communication skills.

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This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

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XML job scraping automation by YubHub

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