Responsibilities:

• Respond to inquiries from players in Japanese via email or chat
• Create and update documents, such as reports and templates
• Use English skills to translate inquiry content and read documents

Requirements:

• Native-level Japanese and daily conversation-level English skills
• Basic PC skills, including MS Office and Google Workspace
• Experience in customer support is a plus
• Experience in the game industry or BPO industry is a plus

Benefits:

• Employment type: contract
• Social insurance is provided
• Overtime pay is provided
• Transportation fee is provided (up to ¥30,000 per month)
• In-home work allowance is provided
• Health check-ups are provided annually
• Influenza vaccination assistance is provided
• Employee assistant program is provided
• Employee referral program is provided
• Language program (Japanese and English language lessons and certification support) is provided
• Company events (offline events such as cherry blossom viewing, BBQ, and year-end party) are provided

Working hours and days:

• 5 days a week
• 8 hours a day

Selection process:

• Online application
• Online interview
• Language test
• Offer of employment

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Requirements:

• Native-level Japanese language skills and daily conversation-level English skills (TOEIC 600 or equivalent)
• Basic PC skills (MS Office, Google Workspace, email correspondence, etc.)

Preferred qualifications:

• Experience in customer support
• Experience in the game industry or BPO industry

Benefits:

• Employment type: contract employee
• Social insurance coverage
• Overtime allowance
• Transportation allowance (up to ¥30,000 per month, depending on the number of working days)
• Home-based work allowance (according to company regulations)
• Health check-ups (once a year)
• Influenza vaccination assistance
• Employee assistant program
• Employee referral system
• Language program (Japanese/English language lessons, certification support)
• Company events (offline events such as cherry blossom viewing, BBQ, and year-end party)

Working hours and days:

• Shift work including Saturdays and Sundays
• 5-day workweek
• 8 hours of work per day

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Duties and Responsibilities

Understand client’s requirements and artistic style of various projects

You will be responsible for understanding the client's requirements and artistic style of various projects. This includes providing art guidance for the Chinese production team and ensuring that the visual direction and quality control of work meet the client's expectations.

Building rapport, trust, and clear lines of communication with clients

You will be responsible for building rapport, trust, and clear lines of communication with clients. This includes establishing a good working relationship with clients and ensuring that their needs are met.

Help with estimation, team feedback and pipeline development

You will be responsible for helping with estimation, team feedback, and pipeline development. This includes assisting with project timelines, communicating client art feedback, and establishing processes.

Leading teams of artists by instruction and setting example

You will be responsible for leading teams of artists by instruction and setting example. This includes guiding and mentoring artists to ensure that they meet the required standards.

Define and communicate the key components of the project style and design

You will be responsible for defining and communicating the key components of the project style and design. This includes identifying the key elements of the project and ensuring that they are communicated effectively to the team.

Collaborate with different 3D Art teams, coordinate resources and projects between multiple internal Chinese and external teams and studios

You will be responsible for collaborating with different 3D Art teams, coordinating resources and projects between multiple internal Chinese and external teams and studios.

Requirements

• Passionate about games, proven 3+ years art leadership working experience as in either the game industry or related entertainment industry.
• Excellent Chinese and English (written and verbal) skills.
• Strong game production work experience showcasing top quality work.
• Ability to work in multiple software packages and game engines (i.e. 3DS Max, Maya, Zbrush, Unreal, Unity).
• Expert understanding of industry standard techniques and tools.
• Excellent communication skills, with an understanding for the value of listening to as well as providing feedback, confidence to ask the right questions.
• Team Player, quick learner and self-motivated.
• Enthusiasm to expand knowledge in keeping with industry evolution.

Benefits

• Competitive salary and benefits
• Fun working environment
• Working with the biggest names in the gaming industry

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What you'll do

• Collaborate to achieve Frostbite's quality goals and ensure high product standards.
• Build and document tests for new features, bug fixes, and release candidates across multiple platforms, reporting and escalating issues to ensure rapid resolution.

What you need

• 2+ years of game industry or Quality Assurance experience.

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What you'll do

You will contribute to the Quality Verification efforts for Frostbite. This is an opportunity to develop your quality assurance skills and help deliver high-quality experiences and tools to our partners and creators across EA.

• Collaborate to achieve Frostbite's quality goals and ensure high product standards.
• Build and document tests for new features, bug fixes, and release candidates across multiple platforms, reporting and escalating issues to ensure rapid resolution.

What you need

• 2+ years of game industry or Quality Assurance experience.
• Hands-on experience testing or working with modern game engines (such as Unity, Unreal, Frostbite, or similar).
• Experience working with distributed teams.
• Familiarity with source control and development tools (e.g., Perforce, Visual Studio).

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