More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer --------------- AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role -------- As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services.

You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions.

You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do ------------

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring --------------

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.

• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is $150,500-$175,250 CAD.

Why Join Dialpad ---------------

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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This is an ideal role for an experienced tester with an interest in cloud platform solutions, who is looking to further develop their automation testing experience.

Responsibilities

• A variety of backend testing with a focus on containers, deployments, APIs, authentication, access tokens etc...
• Functional, non-functional, regression and security testing
• Familiar with modern coding standards/practices and DevOps, CI/CD pipelines
• Strong knowledge of software QA methodologies, tools, and processes
• Experience with testing tools like JMeter, Postman, or other similar tools would be advantageous
• Exposure to C# / .Net would be beneficial
• Excellent troubleshooting and problem-solving skills, and a proven ability to write clear, concise, and comprehensive test plans and test cases

Benefits

• Excellent work/life balance, including a 4 ½ day working week
• Hybrid working (home and office-based split, requiring regular weekly attendance in the Auckland office)
• Medical and Life insurance (after qualifying period)
• Volunteer day, enhanced paid parental leave and wellness benefits
• Strong mentoring & career development focus
• Fun team events including the Vista Innovation Cup

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We are seeking a highly skilled Testing Manager to lead and manage the testing process for IT projects and small changes, ensuring the quality and reliability of software applications and systems.

The Testing Manager plays a critical role in ensuring that software products meet quality standards, adhere to requirements, and deliver a positive user experience.

Key Responsibilities & Accountabilities

Test Planning

• Develop and implement comprehensive test strategies, plans, and schedules in alignment with project goals and timelines.

Test Execution

• Lead and oversee the testing process, including test case creation, test script development, test environment setup, and test execution.

Test Team Management

• Build and manage a high-performing test team (with contract and perm), including resource allocation, task assignment, performance monitoring, coaching and mentoring.

Stakeholder Management

• Collaborate with project stakeholders, such as project managers, business analysts, and developers, to ensure clear communication, requirements understanding, and timely issue resolution.

Test Documentation

• Create and maintain test artifacts, including test cases, test scripts, test data, and test reports, to ensure proper documentation and traceability of testing activities.

Defect Management

• Establish defect tracking and management processes, including defect identification, prioritisation, and resolution, to ensure timely and effective defect resolution.

Test Automation

• Define and implement test automation frameworks and tools to improve test efficiency, coverage, and reliability.

Quality Assurance

• Ensure quality assurance standards are in place and adherence to quality standards, processes, and best practices is maintained throughout the testing lifecycle across all projects and programmes.

Risk Management

• Identify and mitigate testing risks and issues, proactively addressing potential roadblocks that could impact testing timelines or quality.

Skills & Experience

• 8+ years in software testing, with at least 3 years in a managerial role.

• Strong knowledge of functional, regression, performance, and security testing.

• Experience in tools such as Playwright and knowledge of integrating testing in CI/CD pipelines.

• Familiarity with Agile, Scrum, and DevOps practices.

• Excellent leadership, communication, and stakeholder management skills.

• Experience with cloud-based testing environments (Azure).

• Knowledge of API testing and Dynamics 365 desirable.

• ISTQB or similar certification.

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We have 5 Leadership Principles that guide us in our goals:

• The Power of Partnerships: We collaborate with our clients to bring their stories to life.
• One Keywords: We combine the strength of a global platform with the agility of local studios.
• Raise the Game: We use technology and innovation to help our clients and the industry thrive.
• Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community.
• Trust through Transparency: We pursue open and honest relationships with our people, clients, and communities.

Responsibilities:

• Design and build scalable and resilient systems for our chatbot conversation engine and issue routing system.
• Work on a chatbot conversation engine scaling to millions of conversations per day.
• Design and build workflows for automatically routing issues based on events.
• Design and implement APIs for features to be consumed internally in the agent dashboard as well as external facing APIs to enable integrations.
• Collaborate with our clients as an extension of their team.

Requirements:

• 4+ years of medium/large scale server-side software development experience.
• Excellent verbal and written communication skills.
• Thorough knowledge of CS fundamentals: Data structures, time complexity of algorithms.
• Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux).
• Comfortable using CLI tools for achieving day-to-day tasks.
• Experience in writing Unit, Functional & Regression tests.
• Knowledge of generative testing is preferred.
• Bachelor's Degree in Computer Science (or equivalent).

Preferred skills:

• Experience in working with a distributed version control tool (we use Git).
• Knowledge of functional programming (we use Clojure).
• Knowledge of the JVM.
• Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale.
• Experience with benchmarking systems for performance, failure detection.

Benefits:

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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