Your exceptional leadership, strategic thinking, and operational expertise will be crucial in driving the success of our fulfillment center. This role will require expertise in managing both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment operations, with a hands-on approach to driving efficiency, cost reduction, and customer satisfaction.

Key Responsibilities:

• Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.
• Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.
• Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organizational goals
• Oversee the day-to-day operations of the fulfillment center, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.
• Develop and implement operational strategies to optimize productivity, quality, and customer satisfaction.
• Establish operational distinctions for D2C vs. B2B fulfillment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.
• Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.
• Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimize workplace accidents and injuries.
• Budgeting and Cost Management:
• Develop and manage the fulfillment center's budget, ensuring financial objectives are met while maintaining operational excellence.
• Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.
• Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.
• Cross-Functional Collaboration:
• Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.
• Partner with the Regional General Manager to align fulfillment center strategies with overall company goals and objectives.
• Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.
• Continuous Improvement and Innovation:
• Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimization, automation, and technology advancements.
• Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment center operations, and implement relevant changes as appropriate.

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