At Flexport, we believe global trade can move the human race forward. Our mission is to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
\nThe Opportunity:
\nFlexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.
\nWith our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.
\nThe Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.
\nAs a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.
\nIf you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.
\nYou will:
\nBe the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
\nBe responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
\nFollow standard operating procedures (SOP)
\nOwn the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
\nYour team will:
\nSeamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
\nExecute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
\nAssist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
\nQuote and invoice client shipments with responsibility to their P&L
\nParticipate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary
\nYou should have:
\n2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
\nBachelor’s Degree preferred
\nAble to adapt to new technology and can thrive in a fast-paced environment
\nEffective time management - be able to properly prioritize and manage a large volume of tasks
\nAttention to detail
\nAbility to effectively seek and receive feedback
\nEffective communication both verbally and in writing in client facing interactions
\nTeamwork and relationship-building
\nOrientation towards working smarter and adopting best practices and standardization
\nProblem-solving capabilities
\nFluent in English
\nA “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
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\nThe Senior Account Manager will help clients grow and realise the Flexport value by deeply understanding the client's supply chain and partnering to find solutions for their clients.
\nYou will: The Senior Account Manager will cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
\nMeet regularly with clients to monitor the account health and find ways to improve on their current experience.
\nUse your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
\nKeep a close pulse on client financial health, reporting on the client's financials and ensuring clients maintain consistent payment schedules.
\nLead and actively participate in client onboarding and creating standard operating procedures.
\nScope and guide the implementation stages and timelines for new opportunities and clients.
\nWork globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
\nMonitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
\nLead and prepare content for regular client touch points to help clients understand the value they are realising and new opportunities to improve performance.
\nUse your intensive knowledge of the client's business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
\nDrive product adoption with client stakeholders to ensure that clients realise the full value with Flexport.
\nRegularly review and document the client's success criteria. As the client's needs evolve, you will refine the client's success criteria.
\nContinue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
\nYou will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client's Flexport experience.
\nMentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.
\nYou should have:
\n3+ years of experience in supply chain operations, sales/account management or a client facing role.
\nIdeally 2+ years experience in logistics, freight forwarding, or supply chain.
\nFluency in Flemish (or Dutch) and French and English.
\nClient-centric: obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client's current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
\nHands-on, process-oriented, structured thinking with strong problem-solving skills.
\nDeeply curious: always working to understand the client's needs and learn how Flexport can best meet them.
\nNext-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
\nStrong business acumen.
\nProven track record of (cross) selling a product.
\nStrong focus on growing your customers through a consultative approach.
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\nThe Opportunity:
\nFlexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.
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\nAs the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.
\nThis role requires a leader who can 'wear many hats',one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.
\nKey Responsibilities:
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\nService Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.
\nProcess Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.
\nStrategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.
\nCommercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.
\nCross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.
\nAgile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.
\nRequirements:
\n10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.
\nDeep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).
\nBachelor's degree in Supply Chain, Logistics, or a related field.
\nA process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.
\nThe ability to pivot between strategic vision and tactical execution.
\nExceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.
\nExcitement for building a best-in-class operational structure within a high-growth, dynamic environment.
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\nYou will be accountable for the growth and performance of Account Managers, providing coaching on navigating difficult client conversations and collaborating with internal stakeholders. You will help Account Managers identify new business opportunities through a deep understanding of the client's supply chain, business metrics, and the Flexport solutions.
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\nAs the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers' business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.
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\nYou will be responsible for building and growing Flexport Copenhagen through closing net-new business in partnership with your sales colleagues. You will uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team. You will consult with new clients to understand their supply chain needs and create a value-add solution, demonstrating our capabilities through remote and in-person meetings. You will lead the customer onboarding process by leveraging internal resources and teams.
\nWe are seeking an experienced Senior Account Executive to build and scale our business, identify good-fit clients, and close deals. You'll be part of a high-performing team and in the driver's seat building up our presence in location while solving customer problems with tech-enabled freight forwarding.
\nYou should have at least 3 years' experience in a full cycle (prospecting to closing), quota carrying sales role in the Danish market. You should have experience within a freight forwarding or logistics domain. You should be fluent in both Danish and English. You should have enthusiasm for cold-calling prospects, leading discovery calls to uncover their needs, and managing accounts to create an outstanding experience for clients. You should have a fast learning ability, a strong work ethic, and a burning desire to grow into a top 5% sales executive in the country.
\nWhat's in there for you:
\nAn opportunity to contribute to one of the fastest-growing companies, where you'll have the chance to create a global impact while being a part of a thriving multinational environment.
\nDaily catered lunch including vegetarian options, additionally the office is stocked with breakfast items, healthy snacks, and drinks.
\nPension scheme.
\nMedical Insurance which is covered under the pension scheme mentioned above.
\nFlexport employees in Denmark are insured and covered under the rules and regulations set up between Employer and Employee.
\n30 vacation days a year.
\nEmployee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members.
\nParental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.
\nCar allowance: Flexport offers its sales team a monthly car allowance, allowing you to rent or lease a vehicle for both personal and professional use. This approach provides you flexibility and personalization, letting you choose a car that suits your needs.
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\nCultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
\nMeet regularly with clients to monitor the account health and find ways to improve on their current experience.
\nUse your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
\nKeep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
\nLead and actively participate in client onboarding and creating standard operating procedures.
\nScope and guide the implementation stages and timelines for new opportunities and clients.
\nWork globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
\nMonitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
\nLead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
\nUse your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
\nDrive product adoption with client stakeholders to ensure that clients realise the full value with Flexport.
\nRegularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
\nContinue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
\nMentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.
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\nThe recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.
\nAs Flexport embarks on our goals for 2026 and beyond, we will be rapidly expanding our presence in new markets. As Country Manager, you will build and lead our local teams, drive our market presence, oversee end-to-end operations, and cultivate partnerships with local partners to ensure seamless service delivery and growth. You will establish and infuse Flexport’s culture and values in daily operations, exhibiting grit and a bias to action. This role is pivotal to our success in expanding across LATAM and delivering exceptional value to our customers.
\nResponsibilities:
\nRequirements:
\nXML job scraping automation by YubHub
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\nThe position involves analysing and auditing entry data to ensure accuracy and compliance. We're seeking for someone with strong Excel skills, an analytical mindset, and experience in trade and logistics.
\nKey responsibilities include:\nReviewing daily import entries to ensure accurate and compliant customs declarations.\nCreating and publishing reporting for management to ensure accuracy and compliance with trade regulations.\nCollaborating with various departments to obtain required information needed for proper clearance.\nApplying knowledge of trade regulations and requirements to support business needs.\nLiaising with customs brokers, freight forwarders, and government agencies to resolve import issues.\nPerforming other duties as assigned.
\nWe require:\n3+ years of experience in trade compliance.\nProficient with Microsoft Excel and PowerPoint and experienced in handling and summarizing data.\nStrong attention to detail and ability to manage multiple projects simultaneously.
\nXML job scraping automation by YubHub
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