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Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.</p>\n<p>We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.</p>\n<p>For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Sales Strategy Execution:</li>\n</ul>\n<p>Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.</p>\n<p>Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.</p>\n<p>Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.</p>\n<ul>\n<li>Performance Management:</li>\n</ul>\n<p>Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.</p>\n<p>Track individual and team performance using CRM tools and reporting dashboards.</p>\n<p>Analyse sales metrics and provide insights to optimise processes, identify trends, and forecast revenue.</p>\n<ul>\n<li>Cross-Functional Collaboration:</li>\n</ul>\n<p>Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.</p>\n<p>Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.</p>\n<ul>\n<li>Customer Focus:</li>\n</ul>\n<p>Maintain a strong understanding of customer needs and market trends to support the team in closing deals.</p>\n<p>Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.</p>\n<ul>\n<li>Reporting &amp; Analytics:</li>\n</ul>\n<p>Regularly report on team performance, sales pipeline, and market conditions to senior management.</p>\n<p>Provide data-driven recommendations to improve sales performance and achieve growth targets.</p>\n<p>Requirements:</p>\n<ul>\n<li>5+ years in a quota carrying new business IC role with proven success.</li>\n</ul>\n<p>Experience working on complex and strategic deals (involving procurement, legal, security).</p>\n<p>3+ years management experience.</p>\n<p>Previous experience building and executing on outbound sales motions.</p>\n<p>Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus.</p>\n<p>Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately.</p>\n<p>Proven experience–and passion for–teaching and developing top talent.</p>\n<p>Experience developing GTM strategy, building, and executing operational plans.</p>\n<p>A builder of businesses, with the ability to attract and develop the best talent in the industry.</p>\n<p>Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal).</p>\n<p>Adaptive, with the ability to balance short term and long term priorities.</p>\n<p>Benefits:</p>\n<p>Competitive salary and meaningful equity.</p>\n<p>Comprehensive medical, dental, and vision coverage.</p>\n<p>Regular compensation reviews - great work is rewarded!</p>\n<p>Flexible paid time off policy.</p>\n<p>Paid Parental Leave Program.</p>\n<p>401k plan &amp; match.</p>\n<p>In-office bicycle storage.</p>\n<p>Fun events for Intercomrades, friends, and family!</p>\n<p>OTE Range: $228,000 - $349,375</p>\n<p>Base Pay Range: Variable</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1ca5230c-851","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Intercom","sameAs":"https://www.intercom.com/","logo":"https://logos.yubhub.co/intercom.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/intercom/jobs/7345261","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$228,000 - $349,375","x-skills-required":["Sales Strategy Execution","Performance Management","Cross-Functional Collaboration","Customer Focus","Reporting & Analytics","Forecasting Principles","Command of the Message","MEDDPICC","GTM Strategy","Operational Plans","Communication Skills","Adaptability"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:53:19.287Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, California"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Sales Strategy Execution, Performance Management, Cross-Functional Collaboration, Customer Focus, Reporting & Analytics, Forecasting Principles, Command of the Message, MEDDPICC, GTM Strategy, Operational Plans, Communication Skills, Adaptability","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":228000,"maxValue":349375,"unitText":"YEAR"}}}]}