We're seeking a Senior Manager, Supply Tech to lead a geographically distributed team while driving strategic initiatives across our business verticals.
\nAs a Senior Manager, Supply Tech, you will reimagine our GTM technology ecosystem to drive productivity for sales and account management teams and operations teams. You'll ensure we have the right, intelligent technology to help our teams that support hosts through their journeys.
\nThis is a role where you'll balance building and developing talent with solving complex business problems at scale. You'll own unified program roadmaps across Homes, Hotels, Experiences, and Services while partnering cross-functionally to deliver innovative technology and process solutions that keep our teams focused on hosts, not stuck in ineffective tools.
\nResponsibilities:
\nStrategic Work:
\nYour Expertise:
\nPreferred:
\nYour Location:
\nThis position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_1b98506e-104","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7768834","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$204,000-$249,000 USD","x-skills-required":["business systems","GTM product ownership","technical program management","distributed teams","go-to-market systems","acquisition and account management workflows","Salesforce capabilities","SQL proficiency","contingent workforce management","marketplaces","multi-sided platforms","B2B2C business models","GTM productivity tools","change management"],"x-skills-preferred":["experience managing contingent workforce alongside FTE teams","background in marketplaces, multi-sided platforms, or B2B2C business models","familiarity with GTM productivity tools and change management for internal systems adoption"],"datePosted":"2026-04-18T15:58:01.026Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"business systems, GTM product ownership, technical program management, distributed teams, go-to-market systems, acquisition and account management workflows, Salesforce capabilities, SQL proficiency, contingent workforce management, marketplaces, multi-sided platforms, B2B2C business models, GTM productivity tools, change management, experience managing contingent workforce alongside FTE teams, background in marketplaces, multi-sided platforms, or B2B2C business models, familiarity with GTM productivity tools and change management for internal systems adoption","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":204000,"maxValue":249000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7d922b91-9e7"},"title":"Support Operations Analyst","description":"As a Support Operations Analyst at Anthropic, you will build the analytical and workforce planning foundation that enables our support organisation to scale intelligently. This role sits at the intersection of data analysis, capacity planning, and operational strategy,providing the insights leadership needs to make confident decisions about staffing, investment, and service levels.
\nYou'll own forecasting and capacity planning across our support organisation, including FTE teams, AI-powered support channels, and vendor/contractor partnerships. This means building models that predict volume based on product launches, model releases, and customer growth; analysing the relationship between support metrics and business outcomes; and ensuring we have the right resources in the right places to meet our service commitments.
\nResponsibilities:
\nWorkforce Planning & Forecasting
\nAnalytics & Reporting
\nOperational Partnership
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_7d922b91-9e7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com/","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5080931008","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$131,040-$165,000 USD","x-skills-required":["SQL","data warehouses","analysis tools","forecasting","capacity planning","workforce management","vendor management"],"x-skills-preferred":["Hex","Looker","BigQuery","Assembled","NICE","Calabrio"],"datePosted":"2026-04-18T15:52:11.793Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY | Seattle, WA"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"SQL, data warehouses, analysis tools, forecasting, capacity planning, workforce management, vendor management, Hex, Looker, BigQuery, Assembled, NICE, Calabrio","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":131040,"maxValue":165000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dfb22444-9df"},"title":"Physical Security Site Lead","description":"We are seeking an experienced and proactive Physical Security Site Lead to join our Security Operations Team. As Anduril continues to expand its presence and operational footprint at our Rocket Motor Systems (RMS) location in McHenry, MS, this critical role will be responsible for the strategic leadership and day-to-day management of all physical security operations at Anduril's RMS facility.
\nThe successful candidate will provide strategic direction and operational leadership for all physical security functions for the RMS site, oversee the performance and management of all contracted security guard forces, and act as the lead for day-to-day physical security management of the RMS site. They will also conduct comprehensive, regular physical security assessments of facilities in the Southeastern region, identify potential physical security risks, and develop/implement effective mitigation strategies and enhanced security protocols.
\nKey responsibilities include:
\nThe ideal candidate will have a Bachelor's degree in Security Management, Criminal Justice, Business Administration, or a related field, and 3-5 years of progressive experience in physical security management, with a significant portion focused on regional oversight and guard force management.
\nIn addition to the required qualifications, preferred qualifications include previous experience in the defense, aerospace, or technology sectors, familiarity with the unique security landscape and threats within the region, and relevant security certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or ASIS International certifications.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_dfb22444-9df","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anduril Industries","sameAs":"https://www.anduril.com/","logo":"https://logos.yubhub.co/anduril.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/andurilindustries/jobs/5097596007","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$76,000-$101,000 USD","x-skills-required":["physical security management","guard force management","access control systems","perimeter security","CCTV surveillance","alarm systems","visitor management","risk assessment","security protocols"],"x-skills-preferred":["Certified Protection Professional (CPP)","Physical Security Professional (PSP)","ASIS International certifications"],"datePosted":"2026-04-18T15:48:50.055Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"McHenry, Mississippi, United States"}},"employmentType":"FULL_TIME","occupationalCategory":"Security","industry":"Defense","skills":"physical security management, guard force management, access control systems, perimeter security, CCTV surveillance, alarm systems, visitor management, risk assessment, security protocols, Certified Protection Professional (CPP), Physical Security Professional (PSP), ASIS International certifications","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":76000,"maxValue":101000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_39c425b3-304"},"title":"Senior Zendesk Business Systems Analyst","description":"Join the team as Twilio's next Senior Zendesk Business Systems Analyst and Admin, Support Systems.
\nThis position is needed to bring our Customer Support and Operations teams to the next level with systems, tools, and automated workflows that improve their productivity.
\nTwilio is seeking a Business Systems Analyst with strong application configuration, system architecture, and workflow building skills.
\nIn this role, you will partner with our Customer Support and Operations teams to understand their business needs and deliver appropriate systems solutions.
\nResponsibilities:
\nQualifications:
\nDesired:
\nWhat We Offer:
\nWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
\nOfferings vary by location.
\nBased on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
\nThe estimated pay ranges for this role are as follows:
\nThe successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
\nTwilio thinks big. Do you?
\nWe like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.
\nThat's why we seek out colleagues who embody our values , something we call Twilio Magic.
\nAdditionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
\nSo, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
\nIf this role isn't what you're looking for, please consider other open positions.
\nTwilio is proud to be an equal opportunity employer.
\nWe do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
\nWe also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
\nQualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
\nAdditionally, Twilio participates in the E-Verify program in certain locations, as required by law.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_39c425b3-304","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Twilio","sameAs":"https://www.twilio.com/","logo":"https://logos.yubhub.co/twilio.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/twilio/jobs/7705692","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$99,760.00 (Developing Minimum) - $124,700.00 (Mid)","x-skills-required":["Zendesk","System design and configuration","Application configuration","System architecture","Workflow building","Triggers","Automation","Macros","Queries","Explore reports","Dashboards","APIs","Java scripting","Communications","Enterprise software","Cross-channel systems"],"x-skills-preferred":["Salesforce","Workforce management tools","QA","Auxiliary systems","JIRA","Confluence","Google Suite"],"datePosted":"2026-04-18T15:46:40.659Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - Canada"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Zendesk, System design and configuration, Application configuration, System architecture, Workflow building, Triggers, Automation, Macros, Queries, Explore reports, Dashboards, APIs, Java scripting, Communications, Enterprise software, Cross-channel systems, Salesforce, Workforce management tools, QA, Auxiliary systems, JIRA, Confluence, Google Suite","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":99760,"maxValue":124700,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ff6b9fd1-8fc"},"title":"Revenue Enablement Team Member","description":"Join Eve's Revenue Enablement team as an early hire and take ownership of the new hire onboarding program and a rep's "first 90 days" and beyond. Architect and scale a world-class GTM Onboarding Engine, redesign existing resources into a structured, cohort-based program that reduces "Time to Productivity" through high-impact instructional content and role-specific playbooks.\\n\\nLead the evaluation, procurement, and implementation of Eve's first Learning Management System (LMS) and Content Management System (CMS) to centralize our training ecosystem. Build and execute formal certifications for the entire sales funnel, including Pitch, Discovery, Demo, and Pilot stages.\\n\\nCreate tailored readiness tracks for SDRs, AEs, and CSMs to ensure role-specific mastery and establish a feedback loop to identify and close skill gaps. Build a process to audit and update onboarding modules, certifications, and playbooks in real-time, ensuring that new hires are learning the most current Eve information from their first hour on the job.\\n\\nPartner with GTM leadership and internal Subject Matter Experts (SMEs) to standardize the "Eve Way" of selling and servicing, ensuring a consistent customer experience. Collaborate with Revenue Operations to define and report on key ramp metrics, such as Time to First Dial, Time to First Meeting, and Time to First Deal.\\n\\n5+ years of experience in Sales Enablement, specifically building onboarding programs at a high-growth SaaS company. Proven ability to create structure and process in a high-ambiguity, early-stage environment. Skilled in designing "Active Learning" curriculums that include scenario-based assessments and rigorous certification rubrics.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_ff6b9fd1-8fc","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Eve","sameAs":"https://www.eve.com/","logo":"https://logos.yubhub.co/eve.com.png"},"x-apply-url":"https://jobs.lever.co/Eve/b449c147-d0e3-4020-b7a6-2cecb69ba19d","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Sales Enablement","Onboarding Program Development","Learning Management System (LMS)","Content Management System (CMS)","Certification Development","Curriculum Design","Scenario-Based Assessments","Rigorous Certification Rubrics","GTM Leadership","Revenue Operations","Key Ramp Metrics","Time to First Dial","Time to First Meeting","Time to First Deal"],"x-skills-preferred":["AI Champion","Tech Stack Mastery","Low-Ego & Proactive","Builder Mentality","Curriculum Design Expert","Strategic Evaluator","Excellent Facilitation","Sales Methodologies","BANT","MEDDPICC","Force Management"],"datePosted":"2026-04-17T12:31:44.544Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Sales Enablement, Onboarding Program Development, Learning Management System (LMS), Content Management System (CMS), Certification Development, Curriculum Design, Scenario-Based Assessments, Rigorous Certification Rubrics, GTM Leadership, Revenue Operations, Key Ramp Metrics, Time to First Dial, Time to First Meeting, Time to First Deal, AI Champion, Tech Stack Mastery, Low-Ego & Proactive, Builder Mentality, Curriculum Design Expert, Strategic Evaluator, Excellent Facilitation, Sales Methodologies, BANT, MEDDPICC, Force Management"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5d67bff1-684"},"title":"Senior Developer Verint AI & Social Engineering","description":"Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a technologist with deep expertise in Verint AI and a strong understanding of enterprise voice ecosystems, including CISCO, Google Cloud, and NICE. You will be instrumental in designing, developing, and optimising AI-driven solutions that enhance customer experience, operational efficiency, and digital engagement. In this role, you will work closely with cross-functional teams to design, develop, and deploy AI-driven solutions that leverage Verint AI technology to address complex business challenges.
\nOur Client is one of the United States' largest insurers, offering a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
\nThis role offers a unique opportunity to work on innovative AI initiatives with a leading U.S. insurance carrier, within a collaborative environment that fosters innovation, creativity, and continuous learning. You'll gain exposure to enterprise-scale projects and advanced technologies, while enjoying a comprehensive benefits package that includes health coverage, retirement plans, and professional development support.
\nKey Responsibilities:
\nBenefits:
\nRequirements:
\nBenefits:
\nCompetitive compensation and benefits package:
\nNote: Benefits differ based on employee level.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_5d67bff1-684","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://www.capgemini.com/us-en/about-us/who-we-are/","logo":"https://logos.yubhub.co/capgemini.com.png"},"x-apply-url":"https://jobs.workable.com/view/1B8qr2N3ic5S7yZz6SVM9b/hybrid-senior-developer-verint-ai-%26-social-engineering-in-new-york-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Verint AI","IVA","Speech Analytics","CISCO telephony","Google Cloud services","NICE workforce management systems","Python","Java","C#","Social engineering techniques","Digital behaviour analysis"],"x-skills-preferred":[],"datePosted":"2026-03-09T17:00:55.005Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Verint AI, IVA, Speech Analytics, CISCO telephony, Google Cloud services, NICE workforce management systems, Python, Java, C#, Social engineering techniques, Digital behaviour analysis"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1362d12b-7bf"},"title":"Senior Production Supervisor - Master Black Belt","description":"We are seeking a Senior Production Supervisor to join our team. As a Senior Production Supervisor, you will be responsible for leading and coaching production teams to improve efficiency and quality. You will use your Six Sigma Black Belt Certified skills to teach, coach, and problem-solve major concerns on priority issues for the organisation. You will also deliver project results and support the plant in significant change initiatives.
\nResponsibilities:
\nAdditional Duties:
\nQualifications:
\nEven better, you may have:
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_1362d12b-7bf","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Ford Motor Company","sameAs":"https://efds.fa.em5.oraclecloud.com"},"x-apply-url":"https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/58131","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$96,720-$162,120","x-skills-required":["Six Sigma Black Belt Certified","Lean and Problem-Solving Methodologies","Ford Production System (FPS)","Microsoft Office (Word/Excel/Outlook)","Process Coach","Unionized workforce management"],"x-skills-preferred":["Lean Manufacturing Principles","Constraint management principles","Body shop/stamping/paint/subassembly experience","Safety and Quality experience"],"datePosted":"2026-03-09T10:58:53.352Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dearborn, MI"}},"employmentType":"FULL_TIME","occupationalCategory":"Manufacturing","industry":"Automotive","skills":"Six Sigma Black Belt Certified, Lean and Problem-Solving Methodologies, Ford Production System (FPS), Microsoft Office (Word/Excel/Outlook), Process Coach, Unionized workforce management, Lean Manufacturing Principles, Constraint management principles, Body shop/stamping/paint/subassembly experience, Safety and Quality experience","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":96720,"maxValue":162120,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6acb1ca2-f64"},"title":"Support Operations Analyst","description":"As a Support Operations Analyst, you will build the analytical and workforce planning foundation that enables Anthropic's support organisation to scale intelligently. This role sits at the intersection of data analysis, capacity planning, and operational strategy—providing the insights leadership needs to make confident decisions about staffing, investment, and service levels.
\nYou'll own forecasting and capacity planning across our support organisation, including FTE teams, AI-powered support channels, and vendor/contractor partnerships. This means building models that predict volume based on product launches, model releases, and customer growth; analysing the relationship between support metrics and business outcomes; and ensuring we have the right resources in the right places to meet our service commitments.
\nThis is a high-ambiguity role where you'll often be building from scratch. We're looking for someone who can create structure where none exists, ask the right questions to scope problems, and translate messy data into narratives that drive action.
\nResponsibilities:
\nAnalytics & Reporting:
\nOperational Partnership:
\nYou might be a good fit if you:
\nThe annual compensation range for this role is $131,040 - $165,000 USD.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_6acb1ca2-f64","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5080931008","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$131,040 - $165,000 USD","x-skills-required":["SQL","data warehouses","analysis tools","forecasting","capacity planning","workforce management","support operations analytics","business analytics"],"x-skills-preferred":["Hex","Looker","BigQuery","Assembled","NICE","Calabrio"],"datePosted":"2026-03-08T13:52:12.240Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY | Seattle, WA"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"SQL, data warehouses, analysis tools, forecasting, capacity planning, workforce management, support operations analytics, business analytics, Hex, Looker, BigQuery, Assembled, NICE, Calabrio","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":131040,"maxValue":165000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3ce6bbd9-a35"},"title":"Support Partner Manager","description":"Job Posting
\nSupport Partner Manager
\nLocation
\nSan Francisco
\nEmployment Type
\nFull time
\nLocation Type
\nHybrid
\nDepartment
\nCompensation
\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nMore details about our benefits are available to candidates during the hiring process.
\nThis role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
\nAbout the Team
\nThe Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI.
\nAbout the Role
\nAs a Support Partner Manager (Vendor Manager), you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth.
\nA core component of this role (approximately 25–30%) is establishing how we do Workforce Management (WFM) across both internal teams and external BPO partners. This is not an intraday scheduling or WFM analyst role. Instead, you will define the frameworks, standards, and systems for forecasting, capacity planning, staffing strategy, and performance-to-plan—then partner with Operations, Data, Systems/Tooling, and vendor leaders to implement and run them.
\nYou’ll collaborate closely with User Operations teams (e.g., Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflow and launch and scale new programs.
\nIn this role you will drive:
\nYou might thrive in this role if you have:
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_3ce6bbd9-a35","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://jobs.ashbyhq.com","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/d4084bb6-f9fa-46df-87ef-da6caed88455","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$234K – $260K • Offers Equity","x-skills-required":["vendor leadership","performance management","remediation","escalation and risk management","commercial and operational governance","workforce management","forecasting","capacity planning","staffing strategy","performance-to-plan systems"],"x-skills-preferred":["vendor governance","SLA/KPI design","escalation paths","remediation plans","cross-functional stakeholder management","workforce planning","forecasting frameworks","capacity models","staffing strategies"],"datePosted":"2026-03-06T18:38:31.436Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"vendor leadership, performance management, remediation, escalation and risk management, commercial and operational governance, workforce management, forecasting, capacity planning, staffing strategy, performance-to-plan systems, vendor governance, SLA/KPI design, escalation paths, remediation plans, cross-functional stakeholder management, workforce planning, forecasting frameworks, capacity models, staffing strategies","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":234000,"maxValue":260000,"unitText":"YEAR"}}}]}