You will serve as the primary bridge between international government stakeholders and xAI's engineering, research, and product teams,driving adoption of AI for civilian and public-sector use cases such as policy analysis, public health modelling, education, scientific research support, regulatory workflows, disaster response, and citizen services.

Responsibilities:

• Lead problem discovery, requirements gathering, and product scoping with key South American government customers and organisations, often on-site during international assignments and travel.
• Support the full lifecycle of engagements: from initial outreach and proposal development through solution design, prototyping, deployment, integration, and ongoing optimisation.
• Meet customers on-site to deploy xAI models/products in their environments, integrate with existing systems, or enable cloud-based access,working closely alongside applied engineers and technical teams.
• Identify customer pain points, translate mission needs into technical specifications, and collaborate with xAI teams to customise or build LLM-powered solutions tailored to regional priorities.
• Ensure solutions comply with relevant international and regional regulations (e.g., data protection, sovereignty, and ethical AI guidelines).
• Analyse system performance (logs, prompts, outputs) to drive reliability, effectiveness, and continuous improvement.
• Build and maintain strong relationships with government stakeholders, multilateral organisations, and partners across South America.
• Contribute to new business development, including preparing proposals, demos, and strategic roadmaps aligned with xAI's capabilities

Basic Qualifications:

• Proven experience partnering with international government agencies, regional/local administrations, multilateral organisations, or public-sector entities on AI, software, data, or technology initiatives (experience in South America or Latin American markets strongly preferred).
• 5+ years in government relations, public sector consulting, solution engineering, product management, or customer-facing technical roles,ideally involving complex deployments or enterprise-scale AI/software projects.
• Strong understanding of AI applications in public sector contexts (e.g., policy, healthcare, education, environment, or emergency management).
• Excellent communication and presentation skills; ability to translate technical concepts for non-technical government audiences and vice versa.
• Willingness and ability to travel internationally (primarily South America, up to 30-50% as needed).
• Bachelor's degree or equivalent experience in a relevant field (e.g., international relations, computer science, public policy, engineering)

Preferred Skills and Experience:

• Direct experience working with South American governments or organisations (e.g., Argentina, Chile, Colombia, Peru, Honduras or multilateral bodies like OAS/IDB).
• Familiarity with regional data protection regulations, sovereignty requirements, or ethical AI frameworks in Latin America.
• Technical background (e.g., experience with LLMs, APIs, cloud deployments, or data analysis) or proven ability to work closely with engineering teams.
• Fluency in Spanish and/or Portuguese (in addition to English) is highly desirable.
• Track record of delivering high-impact projects under tight timelines in dynamic or resource-constrained environments

Compensation and Benefits: $180,000 - $440,000 USD Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks

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Who We Are

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.

About The Role

We are looking for a Head of Partnerships North America to expand and strengthen Yuno's global ecosystem of payment providers, financial institutions, and technology partners. As a key member of our team, you will play a crucial role in building strategic relationships, driving business growth, and shaping the future of payments.

Responsibilities

• High-Value Partner Portfolio: Source, negotiate, and manage strategic alliances with payment providers, fintechs, banks, PSPs, platforms, consultancies, and technology partners
• Growth Acceleration: Structure partnerships that drive adoption, revenue growth, and expand Yuno's footprint in existing and new markets
• Revenue-Driven Partnerships: Build partnerships that directly drive revenue through co-selling, integrations, and referrals
• Primary Relationship Owner: Act as the lead contact for strategic partners, ensuring alignment, performance, and long-term value on both sides
• Partner Enablement: Collaborate with Sales, Marketing, and Product to create partner enablement materials, GTM plays, and co-marketing efforts
• Cross-Functional Leadership: Work closely with Sales, Marketing, Product, and Operations to ensure partnerships deliver measurable results
• Market Influence: Represent Yuno at industry events to strengthen our thought leadership in US and global payments
• Scalability & Metrics: Define success metrics and operational workflows to make partnerships scalable, repeatable, and impactful
• Own and set strategy for North America and potentially neighboring countries (i.e. Mexico)
• Identify, evaluate, and develop strategic partnership opportunities aligned with Yuno's business goals
• Build and maintain strong partner relationships to drive new business opportunities and increase mutual value
• Assist in negotiating and structuring partnership agreements, ensuring alignment with internal policies, pricing strategy, and performance expectations
• Monitor partnership KPIs and performance, delivering data-driven insights and actionable recommendations for continuous improvement
• Lead and coordinate partner-focused initiatives such as co-branded events, PR campaigns, and ecosystem engagement strategies
• Ensure our partners are equally promoting Yuno across their channels and networks
• Collaborate closely with internal teams (Sales, Marketing, Product) to maximize the impact of each partnership

Skills You Need

Minimum Qualifications

• 7+ years of experience in Partnerships or related fields.
• Strong commercial acumen and negotiation skills.
• Experience managing strategic external stakeholders.
• Understanding of payment ecosystems (PSPs, acquirers, orchestration).
• Strong analytical mindset with the ability to evaluate partnership performance and business cases.
• Proven AI user in your day to day with clear examples
• Excellent cross-functional collaboration skills.
• Fluency in English

Preferred Qualifications

• Experience in fintech, SaaS, or high-growth technology companies.
• Experience expanding into new markets or regions and leading G2M with partners.
• Ability to operate autonomously in fast-paced environments.
• Strong communication and executive presentation skills.
• Strategic thinking combined with hands-on execution.
• Leadership experience in managing a team or mentorship.
• Strong prioritization skills with the ability to focus on high-impact initiatives and effectively manage competing demands
• Fluency in Spanish is a Plus.

What We Offer at Yuno

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment
• Stock Options
• Health Plan wherever you are.
• Flexible Days Off

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Location

Europe

Employment Type

Full time

Location Type

Remote

Department

Commercial

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you're reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organisations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

Join the rocket ship while it's taking off!

The role...

• Reporting to the Senior Director of Customer Success and focusing on both Spanish and Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers

• As a strategic Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users

• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

• Experience in managing a Book of Business along with KPIs

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

• You need to be fluent in Spanish, Italian and English

• You are based in Europe - can sit remote.

At Synthesia we expect everyone to...

• Be an owner

• Focus on outcomes over Inputs and Plans

• Make the journey fun

• Default to simple

You can read more about this in this public Notion page - https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

📍 A hybrid setting where you can work from our London office in Soho.

💸 A competitive salary + stock options in our fast-growing Series C start-up.

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

🌴 25 days of annual leave + public holidays in the country where you are based.

🚲 Cycle to work scheme (London).

🥳 Regular socials and company retreats + and regular tasty lunches!

🏥 Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.

👉 A generous referral scheme.

🧓 Pension contribution/salary sacrifice.

💻 Work from home set up.

🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.

If you want to be a part of building a legendary company, COME JOIN US!

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