You will leverage your technical expertise in Cloudflare's global distributed network and technology to find best-fit solutions for prospects, to train and onboard new customers via video-conference, in person, or through documentation, and to support the long-term success of the customer.

As an expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support.

Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer's needs.

Our Solutions Engineers come from a wide range of backgrounds.

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Key Responsibilities:

• Own and manage a portfolio of high-value enterprise customers across China and the broader APAC region.
• Act as Fal.ai's first GTM representative in APAC, helping establish regional account strategies, operating rhythms, and customer engagement best practices.
• Serve as the primary point of contact for strategic accounts, building trusted relationships with both technical and executive stakeholders.
• Develop and execute account plans focused on expansion, increased platform adoption, and consumption-based revenue growth.
• Partner closely with engineering and product teams to scope, design, and deliver complex, high-impact customer solutions.
• Operate with a high degree of responsiveness and accountability, ensuring timely communication with customers and internal teams across global time zones.
• Own and exceed a consumption-based revenue target, maintaining accurate forecasting and reporting.
• Lead customer engagements including QBRs, executive briefings, and regional or on-site meetings as needed.
• Analyze account usage and performance metrics to identify trends, risks, and growth opportunities.
• Stay informed on developments in AI and Generative Media to shape customer strategy and provide actionable product feedback.

Requirements:

• Fluency in Mandarin and English (required) with the ability to conduct professional, business-level conversations in both languages.
• 6+ years of experience managing enterprise customers selling to software developers, engineering, or data teams.
• Proven success managing $10M+ annual revenue portfolios and consistently meeting or exceeding quota.
• Experience operating autonomously in fast-paced, high-growth environments, ideally as an early regional or GTM hire.
• Strong track record of managing complex, multi-stakeholder enterprise relationships.
• Experience engaging directly with senior executives and navigating large, global organizations.
• Exceptional communication, organization, and follow-through, with a strong bias toward responsiveness.
• Comfort working remotely with distributed teams across APAC, the US, and other regions.
• Ability to translate technical concepts into clear business value for both technical and non-technical audiences.

Why you'll thrive here:

• Lead with empathy and curiosity. You invest time in understanding your customers' priorities and how Generative Media can advance their goals.
• Are passionate about AI. You're excited by the potential of generative models to transform creativity, media, and business outcomes.
• Love to build. You thrive in fast-growing environments where you can shape systems, processes, and playbooks from the ground up.
• Welcome ambiguity. You approach new challenges with creativity, persistence, and an experimental mindset.

What we offer:

• Interesting and challenging work
• Competitive salary and equity
• A lot of learning and growth opportunities
• Regular team events and offsites

Compensation:

Competitive Salary + equity + comprehensive benefits package

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Senior Solutions Engineer, you will work closely with our Enterprise prospects and customers in Greater China region to educate, empower, and ensure their success on the Cloudflare platform. You will leverage your technical expertise in Cloudflare’s global distributed network and technology to find best-fit solutions for prospects, to train and onboard new customers via video-conference, in person, or through documentation, and to support the long-term success of the customer.

Responsibilities

• Technical keystone through the entire sales cycle - pre and post sales
• Work closely with Enterprise prospects and customers in Greater China region
• Educate, empower, and ensure their success on the Cloudflare platform
• Leverage technical expertise in Cloudflare’s global distributed network and technology
• Find best-fit solutions for prospects
• Train and onboard new customers via video-conference, in person, or through documentation
• Support the long-term success of the customer

What We're Looking For

• Passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms
• Naturally curious, and an avid builder who is not afraid to get your hands dirty
• Appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare

Additional Experience

• Ability to manage a project, work to deadlines, and prioritize between competing demands
• Hands on technically
• Understanding of “how the internet works”
• Know the differences between TCP & UDP, and understand what kinds of applications may favor one over the other
• Can explain the difference between authoritative DNS & recursive DNS
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike

Bonus Points

• Previous experience in a sales or consulting role covering East China region
• Fluency in Mandarin and English to support regional customers
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
• You've built a web application before, or contributed to an existing application in a meaningful way
• You can describe the differences between CSRF, XSS and SQLi in detail, and Cloudflare’s role in defending against them
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

What Makes Cloudflare Special?

• We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
• Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
• Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
• Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
• 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

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