863170e9-91c Customer Success Engineer We are seeking a talented Customer Success Engineer to join our team and collaborate directly with our strategic enterprise accounts. In this role, you will be at the forefront of solving challenging technical problems faced by our customers. As a key member of our technical troubleshooting team, you will provide expert guidance to both our customers and internal teams on complex issues within our environment.

What you'll do

Become one of the foremost technical experts for our API and product offerings at Perplexity AI.

  • Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.

What you need

  • Fluency in English and Japanese is a must
  • 7+ years of experience in software engineering or similar roles, with a focus on application development, tooling and automation.

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]]> full-time senior hybrid Fluency in English and Japanese, 7+ years of experience in software engineering or similar roles, Business level proficiency in Korean/Mandarin languages, Strong track record of building relationships with customers and cross-functional teams to drive performance improvements Engineering Technology Perplexity AI https://logos.yubhub.co/perplexity.com.png Perplexity AI is a company that provides AI-powered search and question-answering platform. The Support team at Perplexity AI is the frontline of their user experience, dedicated to ensuring that their AI-powered search and question-answering platform delivers exceptional value to their diverse user base. https://jobs.ashbyhq.com https://jobs.ashbyhq.com/perplexity/387fbd3f-7e4d-4683-b299-f94a770dce3f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply Tokyo 2026-03-04 da51dab7-612 Customer Support and Success Associate APAC The Customer Support and Success Associate APAC role exists to support the growth and success of Perplexity's clients in the Asia-Pacific region. This role will be responsible for delivering exceptional customer support and success services to clients, ensuring their needs are met and exceeded.

What you'll do

  • Architect Tokyo-based support operations covering JST time zone (9 AM - 6 PM) with 8-hour shift rotations
  • Implement comprehensive QA protocols and performance metrics that align with both global standards and regional expectations

What you need

  • Fluency in English and Japanese
  • Technical writing proficiency in Japanese
  • Proficiency in Python/NodeJS and SQL

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]]> full-time mid hybrid Fluency in English and Japanese, Technical writing proficiency in Japanese, Proficiency in Python/NodeJS and SQL, Business or Fluent level Korean or Mandarin Chinese, Experience of using AI tools (e.g. Claude Code, Cursor etc.) to write or interpret code, Experience of using Consumer SaaS services and understanding of REST API Customer Success Technology Perplexity https://logos.yubhub.co/perplexity.com.png Perplexity is a leading search capabilities provider for enterprise clients and individual users across Asia-Pacific markets. The company's industry-leading search capabilities are delivered through its APAC User Operations team, which collaborates with Product, Engineering, Localization, and Technical Success departments to resolve complex technical issues while adapting support frameworks to regional service expectations. https://jobs.ashbyhq.com https://jobs.ashbyhq.com/perplexity/c0c29041-ebcb-40e6-b4ab-80b386922d8c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply Tokyo 2026-03-04