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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6c4f32f4-d46"},"title":"Support Operations Specialist, AI Agent Management","description":"<p><strong>About the role</strong></p>\n<p>The Support Operations team at Anthropic is dedicated to optimising and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on AI Agent Management, you will sit within our AI Support function and be instrumental in building and improving the capabilities of Fin, our AI support agent.</p>\n<p>This role sits at the intersection of conversation design and support automation. You&#39;ll shape how our AI agent communicates,its tone, structure, handoff logic, and interaction flow,while also building the backend scaffolding that enables it to take real action on behalf of users.</p>\n<p>The goal isn&#39;t just an AI that answers questions; it&#39;s an AI that resolves issues end-to-end: processing refunds, managing subscriptions, verifying account details, and routing complex cases to the right humans at the right time.</p>\n<p>Working as part of our AI Support function, you&#39;ll execute on the Fin optimisation roadmap,configuring AI behaviours, building integrations that expand what Fin can do, designing conversation flows that create a seamless customer experience, and maintaining the automated workflows that power our support operation.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Design and optimise conversation flows, triage logic, and handoff behaviours that create seamless transitions between AI and human support across different customer segments</li>\n<li>Configure and maintain Fin&#39;s Guidance rules and Attributes to improve AI response quality, tone, and inbound categorisation</li>\n<li>Build and maintain integrations between Fin and external systems (Stripe, status page, etc.) that enable the AI agent to take action on behalf of users,processing refunds, fetching subscription details, surfacing incident status, and more</li>\n<li>Design, implement, and troubleshoot automated workflows for refunds, subscription management, and other transactional support actions, including guardrails, validation logic, and exception handling to ensure safe and reliable execution</li>\n<li>Own Fin over email setup and maintenance, ensuring consistent AI support quality across channels</li>\n<li>Contribute to AI support effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities</li>\n<li>Provide input on the Fin optimisation roadmap based on hands-on experience with configuration, capability gaps, and conversation analysis</li>\n<li>Partner with the AI Support Systems team on technical dependencies where Fin capabilities intersect with help desk infrastructure</li>\n</ul>\n<p><strong>You might be a good fit if you:</strong></p>\n<ul>\n<li>Have 3+ years of experience in support operations, support engineering, chatbot/AI agent configuration, or similar roles in a technology company</li>\n<li>Have hands-on experience configuring AI agents, chatbots, or automation tools,ideally within Intercom, Zendesk, or similar platforms</li>\n<li>Think in terms of conversation design: you naturally consider how tone, structure, and flow shape the customer experience, not just whether the right answer gets delivered</li>\n<li>Are technically comfortable working with integrations, APIs, and workflow builders without needing engineering support for every change</li>\n<li>Understand that enabling an AI agent to take action requires careful attention to guardrails, edge cases, and safe execution paths,not just connecting systems</li>\n<li>Demonstrate a data-driven approach, using metrics like automation rates, resolution rates, and CSAT to evaluate whether capabilities are working and where to iterate</li>\n<li>Can manage multiple in-flight projects simultaneously, balancing new capability builds with maintenance of existing workflows</li>\n<li>Are detail-oriented and quality-focused,you test thoroughly before shipping and monitor closely after</li>\n<li>Communicate clearly with both technical and non-technical stakeholders</li>\n<li>Thrive in a fast-paced environment where the product and support landscape evolve rapidly</li>\n<li>Are genuinely excited about AI and see the potential for AI agents to transform customer support from reactive ticket resolution into proactive, end-to-end problem solving</li>\n</ul>\n<p><strong>Strong candidates may also have:</strong></p>\n<ul>\n<li>Experience specifically with Intercom&#39;s Fin AI agent or similar AI support tools</li>\n<li>A background in conversation design, UX writing, or content design for conversational interfaces</li>\n<li>Experience building or managing automated workflows that handle transactional actions (refunds, subscription changes, account modifications)</li>\n<li>Familiarity with support metrics frameworks (automation rates, deflection, CSAT) and how operational decisions connect to business outcomes</li>\n<li>Experience working with Stripe integrations or payment/subscription systems</li>\n<li>Background in support engineering or technical support operations</li>\n</ul>\n<p><strong>Logistics</strong></p>\n<p>Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren&#39;t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you&#39;re interested in this work. We think AI systems like the ones we&#39;re building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you&#39;re ever unsure about a communication, don&#39;t click any links,visit anthropic.com/careers directly for confirmed position openings.</p>\n<p><strong>How we&#39;re different</strong></p>\n<p>We believe that the highest-impact AI research will be big science. At Anthropic, we&#39;re building a team of talented researchers, engineers, and policymakers who share our vision for a future where AI is developed and used responsibly.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6c4f32f4-d46","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com/","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5122119008","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$131,040-$165,000 USD","x-skills-required":["AI Agent Management","Conversation Design","Support Automation","Intercom","Zendesk","APIs","Workflow Builders","Data-Driven Approach","Metrics Analysis","Automation Rates","Resolution Rates","CSAT","Guardrails","Edge Cases","Safe Execution Paths"],"x-skills-preferred":["Intercom's Fin AI Agent","UX Writing","Content Design","Automated Workflows","Stripe Integrations","Payment/Subscription Systems","Support Engineering","Technical Support Operations"],"datePosted":"2026-04-18T15:55:16.628Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY | Seattle, WA"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI Agent Management, Conversation Design, Support Automation, Intercom, Zendesk, APIs, Workflow Builders, Data-Driven Approach, Metrics Analysis, Automation Rates, Resolution Rates, CSAT, Guardrails, Edge Cases, Safe Execution Paths, Intercom's Fin AI Agent, UX Writing, Content Design, Automated Workflows, Stripe Integrations, Payment/Subscription Systems, Support Engineering, Technical Support Operations","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":131040,"maxValue":165000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8ed476a5-528"},"title":"Business Systems Administrator","description":"<p><strong>Business Systems Administration</strong></p>\n<p><strong>Location</strong></p>\n<p>London</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Location Type</strong></p>\n<p>Hybrid</p>\n<p><strong>Department</strong></p>\n<p>CommercialRevenue Operations</p>\n<p>Synthesia is the world&#39;s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.</p>\n<p>As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.</p>\n<p>Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia&#39;s VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.</p>\n<p><strong>What You&#39;ll Do</strong></p>\n<p><strong>Salesforce Configuration &amp; Management</strong></p>\n<p>Act as a strategic partner to our operations and GTM teams, designing robust, scalable automations and intuitive user experiences in Salesforce. You&#39;ll help ensure our CRM is both powerful and simple to use.</p>\n<p><strong>Data Management &amp; Governance</strong></p>\n<p>Own data quality and hygiene across the revenue tech stack. Conduct regular audits, implement governance frameworks, and design processes that ensure accuracy and trust in our reporting.</p>\n<p><strong>Automation &amp; AI Implementation</strong></p>\n<p>Build sophisticated workflows using Salesforce Flows, Workato, Clay, and other automation platforms. Identify opportunities to leverage AI for enrichment, routing, forecasting, and enablement and bring them to life.</p>\n<p><strong>Integration &amp; Systems Support</strong></p>\n<p>Partner with technical teams to connect Salesforce with the broader business ecosystem. Work with APIs and integration platforms to ensure reliable, scalable system architecture.</p>\n<p><strong>Training &amp; Enablement</strong></p>\n<p>Collaborate with enablement teams to support end-user training and documentation. Help drive adoption of new Salesforce features and AI-enhanced capabilities across the business.</p>\n<p><strong>What We&#39;re Looking For</strong></p>\n<p><strong>Required Experience</strong></p>\n<ul>\n<li>3+ years of experience as a Salesforce Administrator in a fast-paced environment.</li>\n</ul>\n<ul>\n<li>Advanced experience with Flow Builder and complex automation design.</li>\n</ul>\n<ul>\n<li>Expert-level knowledge of Salesforce configuration (Lightning App Builder, custom objects, validation rules, permissions, etc.).</li>\n</ul>\n<ul>\n<li>Demonstrated experience implementing AI-powered solutions for enrichment, automation, or training.</li>\n</ul>\n<ul>\n<li>Strong stakeholder management skills with the ability to translate business needs into scalable system design.</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Experience with tools such as Clay, Gong, ChatGPT integrations, or other LLM-based workflows.</li>\n</ul>\n<ul>\n<li>Familiarity with AI-powered productivity and automation platforms.</li>\n</ul>\n<ul>\n<li>Experience with prompt engineering or AI training for business use cases.</li>\n</ul>\n<ul>\n<li>Understanding of machine learning concepts and their practical CRM applications.</li>\n</ul>\n<ul>\n<li>Basic knowledge of Apex or Lightning Web Components (helpful but not required).</li>\n</ul>\n<p><strong>Why Join Synthesia?</strong></p>\n<ul>\n<li>Work at the forefront of applied AI in a category-defining company</li>\n</ul>\n<ul>\n<li>Help shape the systems powering one of the fastest-growing AI platforms in the world</li>\n</ul>\n<ul>\n<li>Collaborate with ambitious, thoughtful teammates across product, engineering, and GTM</li>\n</ul>\n<ul>\n<li>Build automation and AI capabilities that directly impact company growth</li>\n</ul>\n<p>If you&#39;re excited about combining Salesforce expertise with cutting-edge AI automation, we&#39;d love to hear from you.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8ed476a5-528","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synthesia","sameAs":"https://www.synthesia.io/","logo":"https://logos.yubhub.co/synthesia.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/synthesia/2524043b-dbcc-4497-bd2e-3965fdbe72af","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Salesforce","Flow Builder","complex automation design","Salesforce configuration","Lightning App Builder","custom objects","validation rules","permissions"],"x-skills-preferred":["Clay","Gong","ChatGPT integrations","LLM-based workflows","AI-powered productivity and automation platforms","prompt engineering","AI training for business use cases","machine learning concepts","Apex","Lightning Web Components"],"datePosted":"2026-03-06T18:36:47.028Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Salesforce, Flow Builder, complex automation design, Salesforce configuration, Lightning App Builder, custom objects, validation rules, permissions, Clay, Gong, ChatGPT integrations, LLM-based workflows, AI-powered productivity and automation platforms, prompt engineering, AI training for business use cases, machine learning concepts, Apex, Lightning Web Components"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ad85f323-9d3"},"title":"Software Engineer III – Oracle Techno-Functional Engineer","description":"<p>We&#39;re looking for a skilled Software Engineer III to join our team. As a techno-functional expert, you will design, develop, customize, and test Oracle R12.2 solutions aligned with business requirements. Your responsibilities will include serving as a techno-functional expert across Oracle Finance and supply chain modules, analyzing and mapping business processes, functional requirements, and system capabilities, and delivering enhancements, extensions, and integrations per Oracle best practices.</p>\n<p><strong>What you&#39;ll do</strong></p>\n<ul>\n<li>Design, develop, customize, and test Oracle R12.2 solutions aligned with business requirements.</li>\n<li>Serve as techno-functional expert across Oracle Finance and supply chain modules.</li>\n<li>Analyze and map business processes, functional requirements, and system capabilities.</li>\n<li>Deliver enhancements, extensions, and integrations per Oracle best practices.</li>\n</ul>\n<p><strong>What you need</strong></p>\n<ul>\n<li>10-12 years&#39; experience as an Oracle Techno-Functional Consultant/Engineer.</li>\n<li>Bachelor&#39;s or Master&#39;s degree in Computer Science, Information Technology, Engineering, or related field.</li>\n<li>Strong hands-on experience with Oracle R12.2 EBS.</li>\n<li>Strong understanding of finance &amp; Supply chain processes (GL, AR, AP etc.,).</li>\n<li>Proficiency in Oracle technical tools: SQL, PL/SQL, Oracle Forms/Reports, OAF/ADF, BI Publisher, Workflow Builder.</li>\n<li>Experience in building customizations, conversions, extensions, and integrations.</li>\n<li>Excellent analytical, problem-solving, and debugging skills.</li>\n<li>Strong communication skills, able to work cross-functionally.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_ad85f323-9d3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Electronic Arts","sameAs":"https://jobs.ea.com","logo":"https://logos.yubhub.co/jobs.ea.com.png"},"x-apply-url":"https://jobs.ea.com/en_US/careers/JobDetail/Software-Engineer-3-Oracle-Techno-Functional-Engineer/212344","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Oracle R12.2 EBS","Oracle Finance and supply chain modules","SQL","PL/SQL","Oracle Forms/Reports","OAF/ADF","BI Publisher","Workflow Builder"],"x-skills-preferred":["Experience with modern cloud platforms (AWS, Azure)","Functional exposure to Zuora (billing/subscription management)","Technical experience with Snowflake (data warehousing) and Power BI (reporting/analytics)","Working knowledge on Fusion Financials","Experience in building and deploying solutions with GenAI"],"datePosted":"2026-02-06T13:07:04.462Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Oracle R12.2 EBS, Oracle Finance and supply chain modules, SQL, PL/SQL, Oracle Forms/Reports, OAF/ADF, BI Publisher, Workflow Builder, Experience with modern cloud platforms (AWS, Azure), Functional exposure to Zuora (billing/subscription management), Technical experience with Snowflake (data warehousing) and Power BI (reporting/analytics), Working knowledge on Fusion Financials, Experience in building and deploying solutions with GenAI"}]}