At ABM UK

On-site Bournemouth, England, United Kingdom B&I - London (Lee Fitzgerlad) Part-time

Posted 5 days ago

Description

LOCATION: Castlepoint Shopping Centre, Bournemouth

SHIFT PATTERN: Variable to cover holiday & sickness, 30 hours per week

PAY RATE: £13.74 per hour

Main Duties & Responsibilities:

• Patrolling the malls, villages and the outside Perimeter.
• Meeting and Greeting Customers and helping with their enquiries.
• Monitoring CCTV
• Supporting the retailers
• Assisting the Environmental, Cleaning & Management Team

Person Specification:

• SIA License essential.
• SIA CCTV License an advantage.
• First Aid Trained essential.
• Able to react in a professional and calm manner in any situation.
• Must be completely flexible to cover various shift patterns.
• Smart appearance always in line with company policy

Essential

• Excellent Organisational skills with the ability to prioritise tasks and workloads.
• Excellent communicator and customer service skills
• Excellent written skills
• Computer Literate
• Excellent Observational skills
• Able to work unsupervised and take responsibility.
• Good Report Writing Skills
• Good local knowledge
• Good team ethic
• 5-year checkable work/education History

Desirable

• Prepared to do over-time when required, occasionally including lone working night shift
• Experience in Security
• Experience in dealing with Fire Panels

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit https://www.abm.com/

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

More about ABM UK

ABM UK logo

Visit website

Since 1987, We have been providing award winning facility service solutions the UK. We serve 1,500+ locations across the UK including 65 Shopping Centers, 400+ Commercial locations and 20+ Airports.

We employ more than 3,500 skilled and motivated people and we greatly respect each one, working together to meet and exceed expectations for safe working environments, career development and best practice innovation. In fostering a pride and ownership from our employees, we provide a platform for excellence in our delivery.

Generic facility services don’t work because each building, site, store, centre or otherwise has unique needs. That’s why we start with understanding your challenges and then leverage our extensive industry expertise to provide you with customised facility solutions.

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Location: Guildhall Shopping Centre

Pay Rate: £13.85 per hour

Shift Pattern: 4 on 4 off (10 hours shift), 35 hours per week

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors of the site.

Key Responsibilities

• Readily interact with all visitors/tenants, delivering first class customer focused service
• Carry out regular patrols of the centre as detailed in the site assignment Instructions.
• Complete any routine testing of health and safety equipment, or site systems.
• CCTV monitoring
• Continuously look for opportunities to be of assistance to visitors of the shopping centre, proactively helping wherever an opportunity arises.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Record/log all non-conformances and emergencies with the appropriate control room operatives.
• Good communication skills, with the ability to liaise with colleagues, retailers, management, and the police.
• Deal efficiently and effectively with all emergencies, ensuring the Centre team always kept fully informed.
• Control the access/egress of contractors, visitors on site.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
• Maintain vigilance and highlight/manage unauthorised access of banned individuals.
• Ensure radio procedures are always adhered to.
• Undertake any other reasonable duties as required to meet the needs of the business or as requested by your line manager.
• Patience and the ability to remain calm in stressful situations.
• Ensure a timely response to all security issues and events.
• Complete all training requirements as requested by line manager.
• Be flexible to cover additional shifts, for absence/annual leave/training.
• Liaise closely with the housekeeping team, delivering one service and highlight opportunities in working as one team.

Required Skills and Experience

• CP, Door supervisor, or Security SIA badge (required)
• CCTV badge, (desirable)
• Driving licence (desirable)
• First aid trained (desirable)
• IOSH/Fire marshal, or other relevant H & S qualifications (desirable)
• Basic computer knowledge, Word, Excel.
• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard.
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

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