The Manager, Financial Crime is a key risk management role responsible for providing financial crime risk stewardship across customers and products related to the Macau business. The role involves providing advice and guidance on business activities involving Retail Banking and Wealth Management, as well as maintaining an effective control framework and compliance with external laws and regulations.
\nResponsibilities: Provide advice and guidance on business activities involving Retail Banking and Wealth Management. Maintain an effective control framework and compliance with external laws and regulations. Support the articulation of financial crime risk appetite and policies. Act as a trusted advisor and exercise risk steward challenge to FLOD. Maintain effective relationships with global, regional, and local stakeholders. Support the implementation of policy, issue management, and fostering a compliance culture. Maintain the operational effectiveness of the team. Proactively support the implementation of any changes in financial crime risk requirements. Continuous review for appropriateness of the control framework. Support the implementation of programmes and help to manage and mitigate impacts of financial crime related regulatory changes. Liaise with relevant stakeholders to provide expertise and support on all financial crime related matters. Provide appropriate, timely and relevant risk information to management and governance forums. Provide financial crime risk stewardship to support a customer focussed business operation. Interaction with industry bodies on Financial Crime RBW related matters. Develop and maintain a strong and professional working relationship with senior stakeholders of Risk, Audit and Finance at Business, Group and Entity levels. Maintain and develop positive and professional working relationships with business stakeholders, Risk and Compliance colleagues and FC Risk Stewards at Group and Market / Entity level. Prioritise development activities as a core priority and take reasonable time for learning and developmental activities. Cultivate an inclusive environment that supports diversity and reflects the HSBC brand. Ensure effective and open communication, team building and knowledge sharing not only within the function but to the broader organisation. Support the resolution of identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns. Maintain and observe all HSBC control standards and implement and observe the Group FC Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
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\nIn this role, you will drive sales and marketing activity for MSS Cross Asset Distribution and Listed Products, identifying opportunities and campaigns that address specific client needs across target segments.
\nYou will maintain and deepen business relationships with clients and internal stakeholders in the assigned coverage, with a strong focus on front-line enablement and commercial outcomes.
\nYou will build strong understanding of client needs and suitability requirements, translating them into clear product positioning and actionable distribution plans.
\nYou will partner closely with internal Trading, Research Analysts and Strategists to source, shape and package investible ideas (cross-asset and listed products), leveraging solid knowledge of derivatives basics, the macro environment and company analytics.
\nYou will create and deliver digestible, client-ready content (e.g., short notes, scripts, presentations, videos, talking points) tailored to audiences with little to no financial knowledge, ensuring messages are clear, compliant and commercially relevant.
\nYou will act as a media-facing spokesperson (where approved) for MSS Cross Asset Distribution and Listed Products, representing HSBC in external and internal media formats, ensuring messaging is clear, compliant and aligned to agreed commercial priorities.
\nYou will anticipate and manage reputational, conduct, and suitability/appropriateness risks arising from public commentary on derivatives, macro themes and company analytics, ensuring communications remain balanced and within agreed parameters.
\nYou will work closely with IWPB products team and the products team of institutional product partners to align on priorities, coordinate go-to-market activity and maximise cross-selling opportunities.
\nYou will support new media platform engagement and live marketing campaigns (e.g., webinars, livestreams, roadshows), including planning, content preparation, speaker coordination and post-event follow-up.
\nYou will contribute to transaction execution support by coordinating with relevant pricing/trading teams and ensuring timely, accurate client communication and follow-through.
\nYou will act as a business-as-usual escalation point for client concerns and operational issues where Front Office can contribute to resolution, escalating appropriately to Director/Managing Director when required.
\nYou will maintain complete and accurate records of client interactions, orders/execution and campaign activity in line with internal standards and controls.
\nYou will apply strong data analytics skills to identify business opportunities and improve distribution effectiveness, including analysing client activity, campaign performance, product penetration, funnel conversion and engagement metrics to prioritise actions and refine go-to-market plans.
\nYou will leverage AI-enabled analytical tools (where approved) to enhance insight generation and productivity, such as summarising research and market updates, identifying themes/signals from large information sets, drafting first-pass client content, and improving targeting/personalisation,while ensuring appropriate human oversight, accuracy checks and adherence to internal controls.
\nYou will streamline workflows and improve efficiency through automation and process optimisation (e.g., standardised templates, content libraries, dashboards, CRM hygiene, campaign tracking), reducing manual effort and improving speed-to-market without weakening risk and control standards.
\nYou will collaborate effectively across Markets and Securities Services and the wider Group (e.g., Global Banking, Wholesale Banking, Wealth and Personal Banking, Private Banking) to deliver joined-up client outcomes.
\nYou will communicate fluently in Mandarin, Cantonese and English to support client engagement, content creation and stakeholder management across relevant markets.
\nYou will follow a clear vision aligned to HSBC’s Values and goals, helping build an inclusive, high-performing, customer-centred culture.
\nYou will encourage constructive cross-country and cross-business teamwork through strong collaboration and matrix management, challenging behaviours that are inconsistent with HSBC’s diversity policy and/or the best interests of the business and its customers.
\nTo be successful, you will need to deliver fair outcomes for customers and ensure all sales/marketing activity supports the orderly and transparent operation of financial markets, particularly when translating cross-asset and listed product ideas for non-expert audiences.
\nYou will embed financial crime risk management requirements (including Anti-Money Laundering and Sanctions Controls) into day-to-day distribution activity, client communications, campaigns and any new content formats (e.g., new media, livestreams, webinars).
\nYou will maintain a thorough understanding of the front-to-back control environment for Markets distribution and marketing activity, ensuring processes, approvals and record-keeping meet required standards (including appropriate governance for client-facing materials and communications).
\nYou will act as a “risk owner” within the first line of defence, working closely with relevant control owners (Risk, Finance, Operations, Compliance), Business Risk and Control Management and Business Management to identify, escalate and remediate issues in a timely manner.
\nYou will apply a forward-looking approach to risk management by anticipating conduct, suitability/appropriateness and reputational risks that may arise from derivatives-related content, macro commentary and company analytics, and ensuring training and awareness are prioritised.
\nYou will maintain strong knowledge of the global regulatory and conduct landscape relevant to cross-asset distribution, listed products and client communications, and challenge where needed to balance client needs with HSBC’s reputation and obligations.
\nYou will support an efficient, high-capacity risk management infrastructure by streamlining controls and ways of working without weakening standards, enabling the business to move at pace while meeting internal control requirements and HSBC’s strategic vision.
\nYou will ensure all activity is performed in line with applicable HSBC internal policies and procedures as set out in the relevant Functional Instruction Manuals (FIM) and departmental instructions, escalating any uncertainty to the appropriate control functions before execution.
\nThe employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).
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\nThe role is a key risk management position with a targeted remit and responsibilities including, but not limited to:
\nImpact on the Business
\nCustomer / Stakeholders
\nLeadership and Teamwork
\nOperational Effectiveness and Control
\nQualifications
\nJob Requirements
\nBenefits
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