The Financial Assistance Data, Modelling & Analytics Specialist is responsible for delivering high-quality portfolio, customer, and strategy insights across the Customer in Financial Difficulty (CiFD) cycle.
\nThe role provides analytical leadership across segmentation, customer treatment monitoring, model development and management, and the identification of customer behaviours, patterns, and trends to inform evidence-based strategy and decision-making.
\nKey responsibilities include:
\nDelivering portfolio and strategy performance insights across the CIFD journey, identifying trends, risks, and opportunities to optimise outcomes Monitoring the effectiveness, fairness, and outcomes of customer treatments, including vulnerable customer cohorts, in line with Consumer Duty and FCA expectations Developing and maintaining customer segmentation frameworks to enable differentiated, insight-led CiFD customer strategies Designing, developing, managing, and monitoring analytical and predictive models supporting decision-making across the CiFD journey Identifying customer behaviours, patterns, and macroeconomic trends to inform proactive strategy and treatment enhancements Translating complex analytical outputs into clear, actionable recommendations for senior stakeholders and decision forums Ensuring all analytics and modelling activity complies with data governance, model risk management, and regulatory requirements
\nRequirements include:
\nStrong experience in data, analytics, or modelling within Collections, Recoveries, Credit Risk, or Financial Assistance in a UK retail banking environment Proven experience delivering portfolio and strategy insights using large, complex datasets Experience developing and managing analytical or predictive models Strong understanding of pre-arrears, customer arrears, forbearance, default, and recovery processes Ability to translate complex analysis into clear, actionable insight for senior stakeholders Strong stakeholder management and communication skills Knowledge of FCA regulatory expectations relating to Collections & Recoveries and Consumer Duty Experience with segmentation design and behavioural analytics Exposure to vulnerability analytics or outcomes testing Familiarity with Model Risk Management frameworks
\nBenefits include:
\nMake an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including company-enhanced salary sacrifice pension scheme, private medical insurance, 25 days holiday, life insurance, and more
\nOur Commitment to Equality: Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.
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