Scale's rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world.

Our core work consists of creating custom AI applications that will impact millions of citizens, generating high-quality training data for national LLMs, and upskilling and advisory services to spread the impact of AI.

As a Production AI Ops Lead, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.

Responsibilities

• Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies.

• Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment.

• Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability.

• Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks.

• Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again.

• Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials.

• Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.

Ideal Candidate

• Experience: 6+ years in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector.

• Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI.

• System architecture proficiency: Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core.

• Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools.

• Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them.

• Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy.

• Customer communication: The ability to explain to a high-ranking official why the performance of the system has degraded and how we are fixing it.

About Us

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.

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Sr. Consultant - Principal

London

Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You will be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organisation allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

About Your Role

As a Senior Consultant / Principal Consultant – Palantir Engineer, you lead and deliver end-to-end, data-driven solutions using Palantir Foundry in complex client environments. You operate at the intersection of engineering, data, and consulting, working closely with business and technical stakeholders to translate complex problems into scalable, production-ready solutions. You combine strong hands-on technical skills with a consulting mindset, taking ownership of solution design, implementation, and adoption across organisations.

Your role will include:

• Own the end-to-end delivery of Palantir Foundry–based solutions, from problem definition to production
• Design and implement data pipelines and transformations across diverse data sources
• Model data using Foundry Ontology concepts to support analytics and operational use cases
• Build scalable, reliable solutions using Python, SQL, and PySpark within Foundry
• Collaborate closely with business stakeholders to define requirements, success metrics, and roadmaps
• Support prototyping, productionisation, and scaling of data-driven applications
• Ensure solutions meet requirements for data quality, governance, security, and performance
• Act as a technical advisor within project teams and contribute to best practices

Requirements

What you bring – required

Experience & Seniority

• Proven experience as a Senior Consultant or Principal Consultant in data, analytics, or platform engineering
• Strong experience delivering client-facing data solutions in complex environments
• Ability to take ownership and work independently in ambiguous problem spaces

Core Data & Analytics Technology Skills

• Strong programming skills in Python and SQL; PySpark experience required
• Hands-on experience with Palantir Foundry, including:
• Pipeline Builder / Code Workbook
• Data integration and transformation
• Ontology modelling and data lineage
• Solid understanding of data architectures, including data lakes, lakehouses, and data warehouses
• Experience working with APIs, databases, and structured / semi-structured data

Engineering & Platform Foundations

• Experience building scalable ETL/ELT pipelines
• Familiarity with CI/CD concepts, testing, and production deployments
• Strong focus on solution quality, maintainability, and performance
• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field or equivalent practical experience

Nice to have

• Experience with cloud platforms (AWS, Azure, GCP)
• Familiarity with containerisation (Docker, Kubernetes)
• Prior experience as a Palantir FDE or in Foundry-heavy delivery roles
• Domain experience in industries such as Energy, Finance, Public Sector, Healthcare, or Logistics

Benefits

About your team

Join our growing Data & Analytics practice and make a difference. In this practice you will be utilizing the most innovative technological solutions in modern data ecosystem. In this role you’ll be able to see your own ideas transform into breakthrough results in the areas of Data & Analytics strategy, Data Management & Governance, Data Platforms & engineering, Analytics & Data Science.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognised as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognised by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!

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As a Senior Consultant / Principal Consultant – Palantir Engineer, you will lead and deliver end-to-end, data-driven solutions using Palantir Foundry in complex client environments. You will operate at the intersection of engineering, data, and consulting, working closely with business and technical stakeholders to translate complex problems into scalable, production-ready solutions.

Your role will include:

• Own the end-to-end delivery of Palantir Foundry–based solutions, from problem definition to production
• Design and implement data pipelines and transformations across diverse data sources
• Model data using Foundry Ontology concepts to support analytics and operational use cases
• Build scalable, reliable solutions using Python, SQL, and PySpark within Foundry
• Collaborate closely with business stakeholders to define requirements, success metrics, and roadmaps
• Support prototyping, productionisation, and scaling of data-driven applications
• Ensure solutions meet requirements for data quality, governance, security, and performance
• Act as a technical advisor within project teams and contribute to best practices

Requirements

• Proven experience as a Senior Consultant or Principal Consultant in data, analytics, or platform engineering
• Strong experience delivering client-facing data solutions in complex environments
• Ability to take ownership and work independently in ambiguous problem spaces

Core Data & Analytics Technology Skills

• Strong programming skills in Python and SQL; PySpark experience required
• Hands-on experience with Palantir Foundry, including:
• Pipeline Builder / Code Workbook
• Data integration and transformation
• Ontology modelling and data lineage
• Solid understanding of data architectures, including data lakes, lakehouses, and data warehouses
• Experience working with APIs, databases, and structured / semi-structured data

Engineering & Platform Foundations

• Experience building scalable ETL/ELT pipelines
• Familiarity with CI/CD concepts, testing, and production deployments
• Strong focus on solution quality, maintainability, and performance
• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field or equivalent practical experience

Nice to have

• Experience with cloud platforms (AWS, Azure, GCP)
• Familiarity with containerisation (Docker, Kubernetes)
• Prior experience as a Palantir FDE or in Foundry-heavy delivery roles
• Domain experience in industries such as Energy, Finance, Public Sector, Healthcare, or Logistics

Language & Mobility

• Very good English skills
• Willingness to travel for project-related work

Benefits

Join our growing Data & Analytics practice and make a difference. In this practice, you will be utilizing the most innovative technological solutions in modern data ecosystem. In this role, you’ll be able to see your own ideas transform into breakthrough results in the areas of Data & Analytics strategy, Data Management & Governance, Data Platforms & engineering, Analytics & Data Science.

About listing company

Infosys Consulting is a globally renowned management consulting firm that is on the front-line of industry disruption. We are a mid-size player with a supportive, entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the market and experiencing rapid growth.

Our consulting business is annually recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths we offer to our consultants. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best.

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Key Responsibilities

• Build and manage a growing portfolio of enterprise accounts across Spain - with a focus on Financial Services & Insurance, Telecommunications, Healthcare, and Utilities - to help ElevenLabs meet its revenue goals.
• Identify new business opportunities where ElevenLabs' conversational AI capabilities - including ElevenAgents - can drive customer engagement, contact center automation, and operational efficiency.
• Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends - particularly as they apply to regulated Spanish industries
• Demonstrate expertise - or a strong willingness to learn - about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants
• Develop and execute account strategies to expand ElevenLabs' presence within key enterprise verticals, navigating complex procurement and organizational structures.
• Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.
• Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements

• 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Spanish enterprise landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.
• Deep understanding of enterprise procurement and legal processes in Spain, with the ability to accelerate deal velocity within complex organizational structures
• Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.
• Passion for voice and audio AI and how it can unlock transformative value for customers.
• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale
• Native or full professional proficiency in Spanish; strong English for internal collaboration

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