AI Quality Lead · Electronic Arts

Mon, 09 Mar 2026 11:04:59 GMT
Engineering

Electronic Arts · Galway · hybrid

At Electronic Arts, we're looking for an AI Quality Lead to join our Self-Service Fan Care team. As a key member of our team, you will be responsible for guiding the quality of AI-powered support for millions of players. You will report to the Director, Self Service Product and work with us to shape the future of fan care by building measurable, responsible, and impactful AI experiences.

Responsibilities

Establish and lead the AI Quality program from inception, defining business-aligned quality standards, user experience and target outcome metrics across AI-powered self-service capabilities.

Accountable for ongoing quality performance across fan-facing AI experiences, ensuring measurable improvements in accuracy, containment, risk mitigation, and fan-perceived effort and satisfaction.

Define and enforce AI launch readiness criteria, working with partner teams on launch criteria, validating risk scenarios, and certifying capabilities before release.

Lead post-launch AI agent governance, including performance monitoring, compliance with security and privacy standards and policies, and continuous quality improvement cycles tied to measurable outcomes.

Partner with implementation and stakeholder teams to provide input on product direction to prevent downstream quality risks.

Evaluate cost-to-quality tradeoffs in containment strategies, ensuring impacts of optimizations are evaluated and tracked.

Required Qualifications

5+ years of program management experience in a related industry, with direct responsibility for quality programs or AI/ML-powered products.

Experience defining and operationalizing measurable AI quality KPIs for large-scale, production environments.

Experience influencing launch decisions and enforcing governance standards with technical and business partners.

Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Benefits

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.