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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_840f02ba-871"},"title":"Customer Support Representative","description":"<p><strong>Job Description</strong></p>\n<p>We&#39;re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.</p>\n<p>This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You&#39;ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p><strong>Client Support &amp; Communication</strong></p>\n<ul>\n<li>Manage live chat and support channels, ensuring fast and accurate responses</li>\n<li>Resolve client queries efficiently while maintaining a high standard of communication</li>\n<li>Escalate complex issues to the appropriate teams when needed</li>\n<li>Maintain professionalism and empathy in all client interactions</li>\n</ul>\n<p><strong>Issue Resolution &amp; Escalation</strong></p>\n<ul>\n<li>Identify and troubleshoot client issues across platform usage, onboarding, and workflows</li>\n<li>Handle support tickets and follow through until resolution</li>\n<li>Flag recurring issues or bugs to internal teams</li>\n</ul>\n<p><strong>Knowledge Base Contribution</strong></p>\n<ul>\n<li>Follow and utilize internal documentation and SOPs effectively</li>\n<li>Contribute to improving FAQs and knowledge base content</li>\n<li>Document new solutions and recurring fixes to support team scalability</li>\n</ul>\n<p><strong>Operational Support</strong></p>\n<ul>\n<li>Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)</li>\n<li>Support internal teams with insights on client feedback and common pain points</li>\n<li>Ensure adherence to SLAs (response time, resolution time, quality standards)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p><strong>Must-Have</strong></p>\n<ul>\n<li>2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles</li>\n<li>Experience handling live chat or ticket-based support environments</li>\n<li>Strong written communication and problem-solving skills</li>\n<li>Ability to manage multiple conversations/tasks simultaneously</li>\n<li>High attention to detail and accountability</li>\n<li>Comfortable working in a fast-paced, remote environment</li>\n<li>Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Experience in SaaS, PaaS, AI, or tech environments</li>\n<li>Exposure to CRM tools and customer workflows</li>\n<li>Experience working with global teams across time zones</li>\n<li>Basic understanding of AI tools or automation workflows</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Remote-first environment with global exposure</li>\n<li>Competitive compensation</li>\n<li>High-growth, high-impact role within a scaling company</li>\n<li>Opportunity to grow within Customer Success and Operations</li>\n</ul>\n<p><strong>Application Requirements</strong></p>\n<ul>\n<li>CV / LinkedIn profile</li>\n<li>Short response describing a challenging customer support situation you handled and its outcome</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_840f02ba-871","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AI Acquisition","sameAs":"https://www.aiacquisition.com/","logo":"https://logos.yubhub.co/aiacquisition.com.png"},"x-apply-url":"https://jobs.workable.com/view/5P5Ax484mfAJNVSCEU3YRg/remote-customer-support-representative-in-hungary-at-ai-acquisition","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["live chat","ticket-based support","written communication","problem-solving","time management","attention to detail","accountability","familiarity with support tools"],"x-skills-preferred":["SaaS","PaaS","AI","tech environments","CRM tools","customer workflows","global teams","AI tools","automation workflows"],"datePosted":"2026-04-24T14:14:14.609Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hungary"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Customer Support","industry":"Technology","skills":"live chat, ticket-based support, written communication, problem-solving, time management, attention to detail, accountability, familiarity with support tools, SaaS, PaaS, AI, tech environments, CRM tools, customer workflows, global teams, AI tools, automation workflows"}]}