With particular focus on crypto/stablecoin workstream, you will be responsible for:

• Partnering deeply with GTM and business teams during the pre-sales cycle for complex Crypto/Stablecoin prospects.
• Acting as a specialised advisor for high-stakes or complex user negotiations.
• Working with users and internal teams to architect flows that meet compliance obligations while minimizing friction.
• Conducting risk-based reviews of non-standard crypto business models.
• Aggregating insights from user interactions to identify where our policies or products can be enhanced.

This role requires a compliance expert who is fluent in both crypto regulations and commercial reality. You will need to be comfortable straddling the worlds of technology and finance every day, moving quickly in the face of ambiguity to help scale our crypto/stablecoin business globally.

We are looking for someone with 5+ years of experience in financial crimes compliance, with significant time spent specifically in the crypto and stablecoin space. You should have experience evaluating complex user requests for compliance risk and working with business stakeholders to implement creative solutions to enable users while meeting compliance requirements.

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Responsibilities: • Analyze and troubleshoot complex technical issues through direct user interaction (Slack) and leveraging your knowledge of API documentation. • Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. • Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. • Lead continuous improvement initiatives aimed at hitting key performance metrics. • Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams. • Constantly challenge the status quo and push for innovation in user support strategies and operational processes.

Requirements: • 1-5 years of experience in a customer support role. • User-first mindset and energized by the challenge of solving difficult problems. • Excellent communication skills, both written and verbally. • Analytical thinking and problem-solving skills. • Prior experience in customer service or internal/external user-facing operations processes, organized, self-starter with passion for finding solutions to user challenges. • Process-oriented mindset and ability to get things done. • Enjoy working in an in-office environment with strong cross-team collaboration and support. • Prioritize and enjoy working in a quick-moving environment. • Humble and proven track record for working well across teams and with external partners. • Willing to periodically work a weekend day for which you will receive a weekday off.

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This role offers broad exposure to the operational aspects of both public and private new-issue markets, including private credit, private equity, hedge funds, SPACs, structured products, and other non-traditional investment types. Qualified candidates will demonstrate existing knowledge of — or enthusiasm to learn — alternative investments, as well as the essential data required to manage them.

Responsibilities:

New Issue Investment Setup & Onboarding

• Provide onboarding support for the data capture of alternative products and investment types, including sourcing data from legal documents, fund administrators, agents, and third-party partners, and coordinating input into internal systems such as Aladdin, eFront, and Unqork.
• Assist in the onboarding lifecycle for alternative investments, with exposure to investment/trade setup, cash management, valuation inputs, and PnL recognition, as well as reconciliation processes and related system implementations.
• Partner with investment teams, GAAPS, Fund Accounting, and Implementations to ensure accurate setup of new private credit and private equity holdings.
• Support Blackrock Global Markets team within the new issue space, including trade allocation and booking within Aladdin.

Data Quality, Reconciliation & Controls

• Assist in trading support and execution functions for private investment funds by monitoring internal and external teams to ensure accurate and timely execution.
• Support data quality initiatives, including security-level reconciliation, review of loan and bond attributes, internal rating validations, and resolution of operational or data exceptions.
• Prepare and maintain process documentation, SOPs, controls, and quality frameworks to support audit readiness and operational consistency.

Cross-Functional Collaboration & Issue Resolution

• Work with external service providers, internal business partners, and other BlackRock groups to transmit and receive product and asset-related data, investigate discrepancies, and resolve operational issues.
• Collaborate closely with partner teams across public and private CMDS to drive alignment, adopt unified workflows, and support cross-training initiatives.
• Engage with global stakeholders (EMEA, APAC, AMRS) on high-priority items such as loan maturity confirmations, credit agreement updates, security master enhancements, and private markets onboarding.

Platform & Analytics Support

• Contribute to CMDS reporting initiatives by assisting with monthly metrics, set up reporting, and data quality dashboards across public and private markets.
• Support system enhancements and configuration for Aladdin, eFront, and related data platforms, including updates to rating agency codes, reference data attributes, and security master fields.
• Participate in group projects and initiatives aimed at scaling CMDS operations, enhancing upstream data capture, and building out the Private Data Operations platform.

Experience and Required Skills

Ideal candidates will have:

• 1–3 years of experience in investment operations, private credit operations, data management, accounting, fund administration, or a related financial discipline.
• A bachelor's degree in accounting, finance, economics, business, or a related field (preferred).
• Familiarity with credit agreements, private loan terms, structured credit, or syndicated lending workflows (a plus).
• Experience working with investment operations platforms (e.g., Aladdin, eFront, Bloomberg, etc.) is highly beneficial but not required.
• A data-oriented profile is preferred.

Additional qualifications:

• Excellent written and verbal communication skills, with the ability to collaborate across multiple teams and geographies.
• Strong analytical and problem-solving abilities, with a detail-oriented approach to data validation and reconciliation.
• Interest in alternative investment products, including private credit, hedge funds, structured products, private equity, and other complex capital structures.
• Demonstrated leadership potential and initiative — comfortable owning processes, improving workflows, and driving outcomes in a fast-paced environment.
• Proficiency in Excel (advanced formulas, pivot tables, data manipulation).
• Familiarity with SQL is desirable, and basic coding experience (e.g. Python) is a plus, though not a requirement.

Our benefits:

To help you stay energized, engaged, and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.

Our hybrid work model:

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

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