07b9d38a-4c0 Supervisor, IT Service Delivery The Desktop Support Supervisor leads the frontline end-user support function, partnering with Desktop Engineering, Systems Administration, Cybersecurity, and Infrastructure teams to deliver a secure, reliable, and high-quality technology experience.

This role ensures that support operations run efficiently, incidents are resolved quickly, and the team is equipped with the skills, tools, and processes needed to support a modern enterprise environment.

The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end-user support ecosystem.

This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.

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]]> full-time mid onsite $79,000 - $110,000 a year ITIL Foundation certification, Experience working with ITSM platforms such as ServiceNow or Jira Service Management, Familiarity with reporting dashboards or ITSM analytics tools, Strong troubleshooting skills across hardware, software, networking, and identity issues, Excellent communication, prioritization, and customer service skills, Degree in Information Technology or related field IT Technology Shield AI https://logos.yubhub.co/shield.ai.png Shield AI is a venture-backed deep-tech company founded in 2015, developing intelligent systems to protect service members and civilians. https://www.shield.ai https://jobs.lever.co/shieldai/72eec21f-0a5d-424e-b5c0-6f14429d40c0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply 2026-04-17