This includes onboarding support, API and library education, troubleshooting, index configuration, communication, and process improvement.

Key responsibilities include collaborating with customers to understand their technical integration needs, assisting them through the integration process, providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries, helping resolve technical challenges and integration issues alongside Customer Success teams, working with customers to ensure their product catalogs are properly configured, and acting as a liaison between customers and other technical resources.

We're looking for someone with proven experience in customer support or technical support roles, knowledge of REST-based web services, APIs, and integration best practices, excellent communication and interpersonal skills, a detail-oriented mentality with a commitment to delivering exceptional customer support, strong problem-solving skills, and a proactive approach to issue resolution.

Preferred qualifications include familiarity with structured data formats (JSON, CSV) and basic search/index concepts, familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs, familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP, and familiarity working with open source libraries, JavaScript web application development, and integration patterns.

Benefits include working with smart and empathetic people who will help you grow and make a meaningful impact, regular team offsite events to connect and collaborate, fully remote team - choose where you live, unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year, work from home stipend, Apple laptops provided for new employees, training and development budget for every employee, refreshed each year, maternity & paternity leave for qualified employees, and a base salary range between $80k and $110k USD.

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