The ideal candidate combines deep Salesforce platform expertise with enterprise integration experience and strong DevOps discipline.

Responsibilities:

• Design, configure, and implement Salesforce Sales Cloud solutions aligned with FordPro commercial sales processes.
• Develop custom solutions using Apex, Lightning Web Components (LWC), Flows, and declarative tools.
• Build scalable data models supporting fleet customers, multi-account hierarchies, and complex opportunity structures.
• Optimise Lead, Account, Contact, Opportunity, Quote, and Sales Agreement processes.

• Implement and support integrations between Salesforce and Order Management Systems, Dealer Management Systems (DMS), ERP platforms, and Identity & Access Management systems.
• Utilise APIs (REST/SOAP), Platform Events, CDC, and middleware platforms (e.g., MuleSoft).
• Ensure consistent and authoritative data flow across FIN, ProID, SCAID, and related systems.
• Support real-time and batch data synchronisation strategies.

• Follow CI/CD best practices using DevOps or equivalent pipelines.
• Support Dev, SIT, UAT, and Production deployment strategies.
• Maintain version control and release governance.
• Participate in code reviews and enforce engineering standards.

• Implement validation, automation, and monitoring to ensure high data integrity.
• Support master data management strategies for dealer and fleet accounts.
• Contribute to governance frameworks around security, role hierarchy, and sharing models.

• Diagnose and resolve system performance issues.
• Optimise automation to avoid recursion, governor limits, and technical debt.
• Monitor system health, integration reliability, and API limits.

• Participate in SAFe / Agile ceremonies.
• Translate business requirements into scalable technical designs.
• Provide technical documentation including solution diagrams and architecture artefacts.
• Mentor junior developers and support technical upskilling across the team.

Qualifications:

• 4+ years Salesforce Sales Cloud engineering experience.
• Strong proficiency in Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL/SOSL.
• Experience with enterprise integrations and middleware (MuleSoft preferred).
• Strong understanding of Salesforce security model, sharing rules and role hierarchies, bulkification best practices.
• Experience with CI/CD pipelines and Git-based deployments.
• Salesforce Platform Developer I certification (required).
• Salesforce Platform Developer II or Sales Cloud Consultant (preferred).

Preferred Experience:

• Experience in automotive, fleet, or dealer network ecosystems.
• Knowledge of order-to-cash and commercial sales lifecycle.
• Experience with complex B2B account hierarchies.
• Exposure to large-scale global Salesforce implementations.
• Familiarity with Azure cloud infrastructure.

Core Competencies:

• Systems thinking and architectural awareness.
• Strong problem-solving skills.
• Technical documentation proficiency.
• Executive-level communication capability.
• Risk identification and mitigation.
• Continuous improvement mindset.

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