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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_61ea5440-c9b"},"title":"For Pooling: Live Chat Support (NON-VOICE and GAMING)","description":"<p>Join our team as a Player Engagement Agent and serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players&#39; questions while providing valuable feedback to our developers.</p>\n<p><strong>What are we looking for?</strong></p>\n<p>We&#39;re looking for a PE Agent with excellent communication skills, flexibility to adapt to various situations and player needs, and accountability and reliability in handling player inquiries and issues. You should have mastery in C1-C2 level language proficiency, with English at B2 level or higher, and experience in supporting a live chat environment.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Deliver excellent customer support to players</li>\n<li>Investigate and resolve player inquiries promptly through ticketing, email, or chat</li>\n<li>Assist internal teams with project-related requests, ensuring smooth collaboration</li>\n<li>Play a crucial role in gathering and delivering player feedback according to established procedures</li>\n<li>Provide translations when required to ensure seamless communication</li>\n<li>Maintain accurate and detailed reports to keep processes streamlined</li>\n<li>Ensure prompt escalation of issues following established procedures</li>\n<li>Contribute to smoother support processes with personalized macros and knowledge base</li>\n<li>Play a part in maintaining high-quality standards through the QC process</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Mastery in C1-C2 level language proficiency, with English at B2 level or higher</li>\n<li>Excellent communication skills for effective player support</li>\n<li>Flexibility to adapt to various situations and player needs</li>\n<li>Accountability and reliability in handling player inquiries and issues</li>\n<li>Proactivity in identifying and addressing player concerns proactively</li>\n<li>Proficiency in navigating knowledge bases for efficient support</li>\n<li>Basic troubleshooting skills to assist players with technical challenges</li>\n<li>Availability for full-time work, including weekends and holidays, and on different time zones as needed</li>\n<li>Able to work onsite for an indefinite period (role will eventually transition to WFH)</li>\n<li>Previous BPO experience supporting a live chat environment (plus if you have experience handling 3 chat concurrencies) - must have!</li>\n<li>You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset.</li>\n<li>Familiarity in PC and console platforms is an advantage!</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Non-taxable Allowances</li>\n<li>HMO and Life Insurance</li>\n<li>Paid Time Offs</li>\n<li>Annual Wellness Subsidy</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_61ea5440-c9b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/CF32A28C4D","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["C1-C2 level language proficiency","Excellent communication skills","Flexibility to adapt to various situations and player needs","Accountability and reliability in handling player inquiries and issues","Proactivity in identifying and addressing player concerns proactively","Proficiency in navigating knowledge bases for efficient support","Basic troubleshooting skills to assist players with technical challenges"],"x-skills-preferred":["Previous BPO experience supporting a live chat environment","Experience handling 3 chat concurrencies","Knowledge of community platforms (e.g. Discord, Slack)","Familiarity in PC and console platforms"],"datePosted":"2026-03-09T10:54:34.777Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasig, Metro Manila, Philippines"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"C1-C2 level language proficiency, Excellent communication skills, Flexibility to adapt to various situations and player needs, Accountability and reliability in handling player inquiries and issues, Proactivity in identifying and addressing player concerns proactively, Proficiency in navigating knowledge bases for efficient support, Basic troubleshooting skills to assist players with technical challenges, Previous BPO experience supporting a live chat environment, Experience handling 3 chat concurrencies, Knowledge of community platforms (e.g. Discord, Slack), Familiarity in PC and console platforms"}]}