In this role, you'll be responsible for managing our real estate portfolio end to end , from site selection and lease negotiations through buildouts, move-ins, and ongoing operations , ensuring our spaces support how our teams work today and how we’ll grow tomorrow.

This role is about building and running the engine, not just reacting to requests. You’ll operate behind the scenes to orchestrate complex projects, bring structure to ambiguity, and partner across teams to make real estate decisions feel intentional, predictable, and scalable.

While you’ll collaborate closely with senior leaders and external partners, this is a hands-on ownership role for someone who likes to be in the details and accountable for outcomes.

Key responsibilities include:

• Owning and leading the global real estate portfolio end to end , from strategy and site selection to lease negotiations, renewals, expansions, and exits , ensuring alignment with business needs and growth plans
• Leading all major facility projects and office buildouts, managing scope, budgets, timelines, vendors, and day-to-day execution from concept through move-in
• Designing scalable systems, processes, and documentation for how we evaluate space, manage leases, run projects, and operate offices across regions
• Managing the operational details of real estate and facilities work , contracts, approvals, documentation, timelines, risks, and communications , ensuring nothing slips through the cracks
• Partnering cross-functionally with Finance, Legal, Workplace, Security, People, and business leaders to align real estate decisions with broader company priorities
• Building and maintaining real estate financial models and scenarios (e.g., total cost of occupancy, capex/opex tradeoffs) to support clear, data-informed decision-making
• Communicating clearly and confidently with senior leaders and the C-suite, translating complex real estate considerations into actionable recommendations
• Continuously evolving how we approach real estate and facilities to support a fast-growing, global company , balancing speed, quality, cost, and employee experience

We'd love to hear from you if you have:

• 7+ years of experience in active real estate or facilities management, with direct ownership of leases, negotiations, and buildout projects across domestic and international markets
• Strong fluency in real estate financials, with the ability to model, explain, and evaluate costs, tradeoffs, and risks
• High ownership mindset and attention to detail , you take things end-to-end and ensure they get finished
• Comfort operating in ambiguity, bringing structure, systems, and scalable processes to fast-moving environments while supporting a great employee experience
• Clear, thoughtful communicator and cross-functional partner, able to influence stakeholders and senior leaders without formal authority

Preferred qualifications include:

• Experience supporting high-growth tech companies or startups
• Overseen real estate portfolios across multiple regions simultaneously
• Have a background in facilities operations or workplace experience
• Enjoy building templates, playbooks, dashboards, and repeatable workflows from scratch
• Experience managing vendors and negotiations in complex or unfamiliar markets

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure: If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range: $153,000-$269,000 USD

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The ideal candidate is highly organized, comfortable juggling priorities across locations, and able to operate independently in a fast-paced, growing environment.

Responsibilities:

• Oversee day-to-day operations for Plaid’s NYC and Raleigh offices, including workplace services (janitorial, food & beverage, guest services, etc.), facility maintenance, and repair.
• Manage and coach 3 workplace operations team members across NYC and Raleigh, NC
• Ensure the office is organized, clean, and operating smoothly to create a positive employee experience.
• Lead space planning efforts to optimize office layout, seating arrangements, and space utilization in line with business needs.
• Collaborate on Workplace design projects to maintain a consistent brand across Plaid’s workplace portfolio.
• Manage and maintain relationships with all workplace vendors (e.g., food & beverage, janitorial, security, etc.).
• Source, onboard, and manage new vendors to ensure top-tier services.
• Collaborate closely with key internal stakeholders such as HR, TechOps, Legal, FP&A, and Workplace team members to ensure seamless operations.
• Collaborate with the Workplace Operations Lead to prepare and manage the annual budget for NYC and Raleigh.
• Monitor expenses and identify areas for process improvement and cost efficiencies.
• Maintain accurate Emergency Action Plans and inform employees of important emergency procedures as part of the annual Workplace Safety training.
• Partner with vendors to maintain health & safety standards, ensuring compliance with all relevant regulations.
• Represent and influence Plaid’s culture in the office by building relationships and supporting employees.
• Ensure a frictionless in-office experience for employees and guests.
• Manage office moves, changes, and openings as needed.
• Assist the Events & Experiences team with in-office events to bring events to life in our spaces.
• Reports directly to the Workplace Operations Lead based in San Francisco.
• In-office requirement 5 days a week.

Qualifications:

• 5-7 years of experience in Office Management, Facilities or a similar role.
• Minimum 2-3 years of experience managing people and teams.
• Expert understanding of facilities operations, space planning, and vendor management.
• Strong customer service orientation and experience handling workplace requests and issues.
• Ability to bring fresh ideas and lead them through to execution and implementation.
• Exceptional organization, documentation, and attention to detail.
• Excellent communication skills with the ability to tailor messages effectively to different audiences.
• Ability to multitask and manage priorities in a fast-paced environment.
• Experience with ticketing systems and triaging Workplace requests.
• Ability to advocate for ideas, lead in areas of expertise, and commit to decisions.
• Appetite for growth and a proactive approach to learning.
• Proven track record of anticipating needs and solving problems creatively.
• Experience with Workplace tools like G Suite, Slack, Jira, and Envoy.

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here.

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