We are seeking a highly motivated and detail-oriented Sales Enablement Associate to join our team. As a Sales Enablement Associate, you will perform daily operational tasks related to customer support, training, and consulting, demonstrating deep expertise in at least one area.

Responsibilities:

Perform daily operational tasks related to customer support, training, and consulting, demonstrating deep expertise in at least one area.

Independently manage customer support cases, logging issues and enhancement requests, tracking progress, and keeping teams informed for seamless resolution.

Coordinate public and private training courses, including instructor allocation, participant registration, logistics management, and oversight of Ansys Learning Hub operations.

Support consulting processes by setting up projects, creating time site codes, and ensuring compliance with export regulations and proper project classification.

Collaborate with regional and global teams, following established processes while seeking guidance from senior members as needed.

Build relationships across cross-functional teams (Sales, Order Management, Technical Support) to maintain consistent, high-quality customer service.

Proactively contribute to process improvement initiatives by identifying issues, proposing solutions, and participating in internal projects.

Assist with special projects, such as process enhancements, training materials, system updates, migrations, and user acceptance testing (UAT).

Generate and maintain operational reports, statistics, and metrics using Excel or other analytics tools.

Provide translation of customer-facing materials into local languages, as required.

Impact:

Enhance operational efficiency and productivity for global sales and business teams.

Drive high levels of customer satisfaction by ensuring timely and effective case resolution.

Facilitate seamless training and consulting experiences for customers and internal stakeholders.

Support compliance and proper classification of projects, ensuring adherence to export regulations.

Promote collaboration and alignment across regional and global teams for consistent service delivery.

Contribute innovative ideas and solutions to ongoing process improvement and special projects.

Maintain accurate and insightful operational data for informed decision-making.

Strengthen the ACE Worldwide Operations team's reputation for excellence and reliability.

Requirements:

Associate's or Bachelor's degree in Business Administration, Operations, or related field.

3+ years of experience in an administrative role within a corporate setting, focusing on operations and business practices.

Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Ability to understand advanced problems and apply logical thinking to resolve them.

Excellent interpersonal and communication skills, with proficiency in both written and spoken English.

Ability to work both independently and collaboratively to drive improvements and elevate customer satisfaction.

Consistent pursuit of professional development, embracing feedback and learning new skills.

Working knowledge of database/CRM systems such as Salesforce or equivalent (preferred).

Strong organizational and time management skills, with the ability to handle multiple tasks in a fast-paced environment.

Experience working in a global or multicultural customer support environment (preferred).

Team:

You will join the Ansys Customer Excellence (ACE) Worldwide Operations team,a dedicated group committed to supporting global customers and internal teams through strategic operational, process, and business analysis initiatives.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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The ability to leverage your intuition and prior experience in programmatic level decision will play a key component in making sure the right design/analysis/and test steps are being completed to ensure success without simply completing steps for the sake of the process that don’t add value. The ideal candidate will leverage their experience executing and successfully completing prior highly optimized multi-disciplinary projects.

Responsibilities:

• Work closely with the customer to develop or evolve a large autonomous air vehicle. This will require close coordination with Anduril Growth, Export compliance, technical departments, US and Foreign Suppliers and US and Foreign government subject matter experts and senior leaders.
• The intent is to have a strong technical chief engineer who can become engaged in the design process, gain a deep understanding of the aircraft, and leveraging understanding of export regulations, identify technical development roadmaps including: scope, cost and schedule required to prototype, test, and manufacture exportable air vehicle.
• Lead technical and programmatic execution of new and existing air vehicle systems design, fabrication, test, productization and sustainment.
• Own the technical and programmatic success of your programs, establish technical and programmatic vision assemble teams of internal and external subject matter experts, and communicate that vision to them.
• Candidate will begin with a high level of individual contributor work to initiate a program. Success will result in potential production capability. This will require building a technical and programmatic team around business opportunities.
• Set up trades to enable the exploration of early conceptual designs while working closely with technical SME’s and Business Development teams to find the right solution to current and future gaps in the sovereign capability to ensure the warfighter has the best solution for current and future conflicts.
• Manage the detailed design of the system and subsystems including requirements development, sub-system trades and optimization, risk management etc. to ensure the appropriate consideration of design key performance parameters, schedule, costs and risks.
• Coordinate the fabrication of prototype and low-rate production articles and subsystem/system level test efforts.
• Develop budgetary estimates and schedules working with functional engineering teams
• Work with suppliers and vendors to incorporate relevant capabilities onto the air vehicle.

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Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps.

The Role:

Yubico seeks a Logistics and Trade Compliance Manager for its global operations. As a member of the Supply Chain team you will be supporting our efforts in the fulfillment of orders to markets around the world. You service both the Enterprise and Consumer markets. This role requires the ability to work cross-functionally to figure out end-to-end solutions to operational problems, and will allow you to play a lead role in defining our Logistics strategy worldwide, with a focus on Americas and APAC.

Tasks and Responsibilities:

• Managing the company's export control program, including product classification (ECCN) and denied party screening for all international shipments.
• Overseeing all import and export activities, ensuring accuracy of HTS (Harmonized Tariff Schedule), customs valuation, and country of origin declarations, and Incoterms.
• Developing and implementing a trade compliance training program for relevant internal stakeholders.
• Developing and implementing customs valuation policies and procedures for a subscription-based business model, ensuring compliance for physical hardware shipped in conjunction with licenses.
• Leading negotiations with logistics partners to innovate cost-saving programs and scalable solutions for new market expansion, especially in countries with varying shipment volumes.
• Being the Operations liaison between Clients, Sales, and 3PL & carrier partners; hold partners accountable to service level agreements & KPIs.
• Serving as the primary point of contact for all global trade compliance matters, including import, export, and sanctions regulations, and collaborating closely with the Legal team on these matters.
• Generating, administering, and maintaining Global Logistics & Trade Compliance SOPs/SWIs.
• Partnering with the Finance team and with consultants as needed to address gaps in knowledge (e.g., duties, taxes, and cross-border compliance).
• Contributing to strategic planning and otherwise to support the operations and growth of our Americas and APAC fulfillment and carrier network.
• Facilitating projects to automate logistics and trade compliance processes through the implementation of new technology and software.

Basic Requirements:

• 5-10 years of experience in trade compliance or logistics.
• Background in international logistics or supply chain strategy.
• Bachelor’s degree in Business, International Trade, Logistics, or a related field.
• Strong knowledge of international trade laws, U.S. Customs regulations, and export controls.
• Experience managing a comprehensive trade compliance program.
• Strong working knowledge of ERP and trade compliance tools.
• Deep familiarity with U.S. export regulations (EAR, ITAR) and international customs processes.
• Hands-on experience managing ECCN/HTS classification, AES filing, and documentation workflows.
• Proven track record of managing broker relationships and resolving customs delays.
• Excellent organizational and communication skills, with ability to advise technical and non-technical teams.
• Excellent organizational, analytical, and problem-solving skills.
• Strong interpersonal and communication abilities.

Additional Information

#LI-Hybrid#LI-AS1

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