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Your job is to start with what&#39;s been built and make it better: grow the team, elevate the technical bar, and expand the team&#39;s impact across Stripe.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Hire, lead, and manage a team of talented engineers, providing mentorship, guidance, and support to ensure their success.</li>\n<li>Collaborate with cross-functional stakeholders, including product managers and designers, to understand customer needs and translate them into technical solutions.</li>\n<li>Define the technical vision and roadmap for the suite of products managed by the team, aligning it with business objectives and industry best practices.</li>\n<li>Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.</li>\n<li>Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.</li>\n<li>Stay up-to-date with emerging technologies, industry trends, and advancements in AI and customer experience practices to identify opportunities for improvement and innovation.</li>\n<li>Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges.</li>\n</ul>\n<p>Minimum requirements:</p>\n<ul>\n<li>3+ years of experience managing teams that build and operate full-stack web applications at scale, and 10+ years of overall industry experience.</li>\n<li>A passion for supporting both external users and internal customers.</li>\n<li>Successfully recruited and built great teams.</li>\n<li>The ability to thrive with a high level of autonomy and responsibility.</li>\n<li>The desire to encourage a healthy, inclusive work environment that&#39;s both supportive and challenging.</li>\n<li>Clear and persuasive writing and in-person communication.</li>\n</ul>\n<p>Preferred qualifications:</p>\n<ul>\n<li>Experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.</li>\n<li>You are comfortable planning in quarters, and can set a vision for several years.</li>\n<li>You are excited about collaborating with teammates across Stripe&#39;s organisation to provide a wonderful support experience to users.</li>\n<li>You are comfortable working with geographically distributed teams.</li>\n<li>Experience managing multiple engineering teams.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_32821b49-ca1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Stripe","sameAs":"https://stripe.com/","logo":"https://logos.yubhub.co/stripe.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/stripe/jobs/7773553","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Experience managing teams that build and operate full-stack web applications at scale","Passion for supporting both external users and internal customers","Ability to thrive with a high level of autonomy and responsibility","Desire to encourage a healthy, inclusive work environment","Clear and persuasive writing and in-person communication"],"x-skills-preferred":["Experience designing, deploying, and owning Agentic LLM solutions","Comfortable planning in quarters and setting a vision for several years","Excited about collaborating with teammates across Stripe's organisation","Comfortable working with geographically distributed teams","Experience managing multiple engineering teams"],"datePosted":"2026-04-18T15:49:04.579Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Experience managing teams that build and operate full-stack web applications at scale, Passion for supporting both external users and internal customers, Ability to thrive with a high level of autonomy and responsibility, Desire to encourage a healthy, inclusive work environment, Clear and persuasive writing and in-person communication, Experience designing, deploying, and owning Agentic LLM solutions, Comfortable planning in quarters and setting a vision for several years, Excited about collaborating with teammates across Stripe's organisation, Comfortable working with geographically distributed teams, Experience managing multiple engineering teams"}]}