You will work in close partnership with RevOps, PMM, Company Ops, and the broader GTM Enablement team. Your secondary responsibility is the enablement systems layer: making sure content is properly created, structured, automatically updated, and easy to access.

Key responsibilities include:

• Building and deploying GTM Agents that solve specific seller problems
• Designing the orchestration layer that surfaces the right agent or asset at the right moment based on deal context
• Building AI-powered onboarding agents that adapt to role, region, and individual knowledge gaps
• Prototyping real-time sales assistance agents for co-selling and in-call coaching
• Maintaining, updating, and continuously improving deployed agents based on usage data and seller feedback

You will also be responsible for driving agentic enablement, leading enablement content and knowledge systems, measuring and improving, and coordinating cross-functional knowledge management.

Requirements include:

• Hands-on building experience: you've shipped agents, automations, or internal tools, not just managed them
• Code literacy: you can read, review, and debug code independently, not just prompt AI to generate it
• Experience building AI agents, conversational AI, or complex automations
• Technical fluency with APIs, integrations, and modern AI tooling (Claude, ElevenAgents, LangChain, etc.)
• Ability to build usable interfaces that non-technical users can adopt (Slack apps, web UIs, embedded workflows)
• Strong understanding of GTM workflows: sales cycles, deal stages, buyer journeys
• Systems thinking: you can design how multiple agents and data sources work together
• Experience working cross-functionally with marketing, operations, and sales teams
• Excellent communication skills: you can translate technical concepts for non-technical audiences
• Bias for action: you ship fast, iterate, and don't wait for permission

Nice to have:

• Experience at a high-growth AI/ML, developer tools, or API-first company
• Python or JavaScript proficiency
• Experience with LMS, CMS, or knowledge management platforms
• Familiarity with ElevenLabs products (Agents Platform, API, Creative Platform)
• Background building internal tools (Retool, Airtable, etc.)
• SQL proficiency for data analysis and automation

Location: Remote-first, globally distributed role. We have a strong preference for candidates based in Europe, the UK, or US East Coast, to enable close collaboration with the GTM Enablement Lead (Europe), RevOps, PMM, and London HQ. Exceptional candidates outside these regions will be considered if they can operate effectively across European and US time zones.

Why this role matters: The systems and agents you build will define how ElevenLabs scales its GTM engine. This role directly impacts seller productivity, ramp time, and ultimately revenue. You'll be building something that will have a significant impact on the company's success.

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Senior Software Engineer, AI Products (India)

Company Overview

Airbnb is a global online marketplace for booking accommodations, with over 5 million hosts and 2 billion guest arrivals.

The Community You Will Join

The Airfam Products team exists to make every Airbnb employee more productive through a unified digital headquarters experience. As part of a 13-person cross-functional team of engineers, designers, researchers, and product managers, you'll work on platforms that serve Airbnb's entire global workforce. Our portfolio includes One Airbnb (the company's internal cultural hub with enterprise search, people profiles, and AI-powered chat), OneChat (Airbnb's enterprise AI assistant enabling secure LLM interactions), and a suite of tools that power how employees discover information, connect with colleagues, and get work done. You'll be joining the AI for Non-Developers workstream, focused on expanding AI productivity tools to all Airbnb employees,building OneChat Agents, deep research capabilities, artifact creation tools, and task automation that make AI accessible to everyone, regardless of technical background.

The Difference You Will Make

As a Senior Software Engineer on the Airfam Products team, you'll be instrumental in building Airbnb's next generation of AI-powered employee experience platforms. Your work will be a force multiplier for the entire company,every AI feature you ship, every system you architect, and every engineer you mentor will amplify productivity across Airbnb's global workforce. You will:

• Democratize AI by building tools that empower non-technical employees to leverage the power of LLMs
• Drive innovation by taking AI prototypes from concept to production at scale
• Shape the future of how Airbnb employees work, collaborate, and discover information

A Typical Day

• Lead the technical design and implementation of LLM-powered features for OneChat and enterprise AI tools, including RAG pipelines, AI agents, and prompt optimization
• Partner with product managers, designers, and cross-functional teams to translate user problems into AI-powered solutions that serve Airbnb's global workforce
• Develop and iterate on agentic AI capabilities, including multi-step reasoning, tool use, and context-aware decision-making
• Implement evaluation pipelines and quality systems to measure model performance, detect hallucinations, and ensure responsible AI practices
• Own production AI systems end-to-end, including deployment strategies, monitoring, alerting, and incident response
• Collaborate with the DevAI team on AirChat SDK integrations, MCP (Model Context Protocol) implementations, and Glean Action Packs
• Mentor engineers (L6-L8) through design reviews, architecture discussions, and pair programming sessions
• Stay current with the rapidly evolving GenAI landscape, evaluating new models and techniques for potential application
• Balance hands-on technical contributions with technical leadership activities

Your Expertise

• 8+ years of software engineering experience, with significant focus on building production AI/ML systems
• 2+ years of hands-on experience with Large Language Models (LLMs), including fine-tuning, prompt engineering, embeddings, and retrieval-augmented generation (RAG)
• Strong proficiency in backend technologies (TypeScript, Go, or Java)
• Strong backend and distributed systems expertise, including API design (REST, GraphQL) and cloud infrastructure (AWS, GCP, or Azure)
• Track record of shipping AI-powered products from prototype to production
• Proven ability to collaborate cross-functionally and influence without authority
• Excellent communication skills with ability to distill complex technical concepts for diverse audiences
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Preferred

• Master's or PhD in Computer Science, Machine Learning, or related field
• Experience building AI agents and multi-agent systems, preferably using Claude
• Experience building integrations using MCP
• Experience with containerization and orchestration (Docker, Kubernetes)
• Background in building enterprise-grade internal tools and developer productivity platforms
• Experience with frontend technologies (React, Next.js) for full-stack AI product development
• Contributions to open-source Gen AI/ML projects or publications at top venues

Your Location

This position is based in Bangalore, India with a hybrid work arrangement. You'll collaborate with teammates across global time zones, with primary alignment to Pacific Time for key meetings.

Our Commitment to Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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