You will coordinate activities across onsite cross-functional Sales, Business Development, Engineering, Finance, Quality, Procurement, and Manufacturing teams to ensure disciplined execution of large-scale projects , including schedule, cost, quality, and risk management.

Responsibilities:

Customer Engagement & Opportunity Development

Connect with BESS customers to build strong relationships, understand needs, and identify high-value project opportunities.

Work in partnership with the BESS Sales leads to build the Ford Energy pipeline through face-to-face customer communications, ensuring structured engagement throughout the program bidding process with consistent follow-through.

Enhance coordination and service across multiple customer contact windows, improving responsiveness and customer experience across the full lead-to-cash cycle, product delivery, and after-sales support.

Program Setup and Execution

Establish program teams consisting of Sales, Program Management, and Engineering to initiate customer program development and execution, and lead delivery with ownership of schedule, quality, cost, and risk management.

Partner with Sales team to define and align program plans to customer account strategy and expectations.

Help grow the Program Management function over time with a small team of program managers to scale Ford Energy to more customers and regions.

Cross-Functional Coordination

Coordinate activities across Sales, Engineering and other key stakeholders to confirm customer qualifications, engagement approach, and delivery of the BESS product according to contract terms.

Coordinate onsite colleagues from other departments and external parties (e.g., Engineering, Sales and Service) to ensure effective product commissioning and after-sales services execution.

Proactively drive issue resolution across multiple departments to maintain project progress and customer satisfaction.

Qualifications

Experience

8+ years of program/project management experience, ideally in customer-facing delivery environments.

5+ years of people leadership/team management experience.

Familiarity with BESS project business models and project development; preference for candidates with 2+ years of experience in one or more of the following:

Battery Energy storage systems (ESS)

Large Scale Electric Power / Utility projects

Li-ion battery-related projects

Education

Bachelor’s degree or equivalent required

Operations Management, Business Management, Program Management preferred

Core Skills

Strong communication skills with clear logic, able to manage complex stakeholder environments and customer-facing discussions.

Strong data analysis and reporting skills; able to produce structured updates and executive-ready materials.

Proven ability to coordinate and collaborate cross-functionally, drive alignment, and resolve issues across departments.

Mindset

Proactive, committed, and driven to deliver high standards with strong ownership and follow-through.

Innovative problem solving and ability to work effectively in a start-up environment

XML job scraping automation by YubHub

You will support deployment success and contribute foundational industry knowledge to our team, helping turn bold ideas into real impact and ensuring engagements run smoothly. In this role, you will work directly with data, engineering, business, and AI leaders at some of the world's top Enterprises.

Within Scale, you will collaborate closely with Machine Learning, Engineering, and Finance teams to streamline execution, improve processes, and shape our approach to enterprise delivery.

The outcome of a DSG Intern's time at Scale should include tangible contributions to live enterprise accounts and the creation of structured intelligence artifacts that benefit the Enterprise Business Unit.

Interns will also participate in weekly sessions with DSG leaders, gain exposure to cross-functional teams across Engineering, Product, and GTM, and receive structured feedback throughout the program.

This is a fast-moving, high-impact internship that provides exposure to customer strategy, operations, product strategy and execution. You will work closely with DSGs who serve as the voice of the customer and support the execution of customer projects.

During the internship, you will contribute to:

Client Leadership & Growth: Support DSGs in managing relationships with enterprise customers and help ensure engagements run smoothly and deliver value Flawless Delivery & Execution: Support delivery across workstreams by helping track timelines, deployment milestones, and operational processes Strategic Account Expansion: Conduct research and analysis to help identify new opportunities within verticals and existing accounts that may drive business impact Cross-Functional Problem Solving: Collaborate with EPD, Finance, and Operations teams while supporting operational improvements and delivery processes Strategic Feedback Loop: Prepare structured insights and executive-ready materials that help inform product strategy and enterprise delivery approaches Mastering Complexity & Ambiguity: Help bring structure and clarity to complex projects through research, analysis, and structured deliverables Industry & Vertical Intelligence: Conduct outside-in research to develop structured insights on enterprise industries and AI opportunities, producing briefs that support account strategy and go-to-market efforts

Ideally, you'd have:

Currently pursuing an MBA or graduate degree with prior experience in consulting (MBB), banking, private equity, technology, or a related analytical field. Prior 4+ years of work experience in high-growth, high-ambiguity environments A technical background (education or professional experience within CS, Economics, Statistics, Engineering or STEM field) Exposure to GenAI solutions via your current role or personal projects A proven track record in building and expanding client relationships Ability to understand core AI / ML concepts and build great relationships with technical customers Great cross-functional experience and collaborative ability Excellent verbal and written communication skills A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results

Nice to have:

Exposure to enterprise AI or data infrastructure products Deeper industry knowledge in healthcare, consumer, financial services

XML job scraping automation by YubHub