As a Customer Service Representative, you will be responsible for addressing customer inquiries and resolving issues across multiple channels, including phone, email, and chat. You’ll provide accurate product information and ensure timely, effective solutions, maintaining a high level of customer satisfaction. Collaborating with internal teams, you'll assist with complex problems and ensure a seamless customer experience.

You will respond to customer inquiries via phone, email, and chat in a professional and timely manner. You will resolve customer issues, ensuring a positive experience and customer satisfaction. You will provide accurate information about products, services, and policies to customers.

You will log all customer interactions in the customer relationship management (CRM) system. You will work closely with internal teams to escalate and resolve complex issues effectively. You will follow up with customers to ensure their issues have been resolved satisfactorily.

You will assist in identifying trends in customer issues to help improve processes. You will collaborate with the product team to gather customer feedback for product development.

We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing excellent service and resolving issues with professionalism and empathy.

As a Customer Service Representative, you will respond to customer inquiries, provide product information, and troubleshoot issues. Your goal will be to resolve complaints, process orders, and deliver exceptional service that exceeds customer expectations. You will collaborate with other teams to ensure customer satisfaction and contribute to improving our overall customer experience.

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The role requires precision, accuracy, organization, and excellent deadline management. It reports directly to the Documentation Manager (DM) and assists the DM in ensuring that all reports are completed in a timely and accurate manner.

Key responsibilities include maintaining an effective and rigorously accurate filing system, preparing logistical elements, questionnaires, documentation, and summaries related to embarkation and disembarkation, and assisting the Documentation Manager with daily movement reports.

The role also involves handling and resolving guest issues arising from documentation issues, promptly reporting situations that require the attention of the Documentation Manager, and managing inventory, preparing, and distributing special certificates related to milestones achieved by a vessel.

Additional responsibilities include acting as a point of contact for international guests, providing secondary assistance with translations, and actively promoting the use of the Company's proprietary Navigator App.

To be successful in this role, candidates should possess strong organisational skills, excellent verbal and written communication skills, and the ability to work well under pressure.

The ideal candidate will have a college or university degree or equivalent experience in hospitality management, business administration, or a related field, and a Marlins Score of 90 or above. Experience in a HAL Guest Services position is preferable.

Benefits include a competitive salary, opportunities for professional development, and a comprehensive benefits package.

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As a Growth Intern, you will gain an insight into the growth and marketing operations of a high-performance startup. You will be involved in growth, including social media, analytics, partnerships, and marketing. You will also be exposed to some of the key operators who were behind Revolut.

To be effective in growth, the fastest way to learn about the industry and the product is through solving customer problems and queries in customer support. Alongside support, you will be involved in growth, including social media, analytics, partnerships, and marketing.

We are looking for hungry and aggressively ambitious high-agency individuals with the aim of wanting to go on and build their own startup after Fuse. High performers will have the opportunity to fast-track the internship and join Fuse full-time.

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Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to build a radically better energy system.

We're creating a fully integrated energy company: from developing solar, wind and hydrogen projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers.

But we're not stopping there. We're also building the Energy Network: a decentralised platform of smart devices that rewards users in Energy Dollars for electrifying their homes, shifting usage to off-peak hours, and helping balance the grid. This network strengthens grid stability - a critical foundation for scaling AI data centers and other energy-intensive industries.

Responsibilities

• Answer customer queries
• Manage installations
• Audit billing & collections
• Handle regulatory submissions

Requirements

• STEM degree from a top university
• Excellent verbal and written communication skills
• Strong collaborating skills and the ability to work well in a team environment
• A flexible and adaptable approach
• Great attention to detail
• Strong sense of initiative and the ability to work independently
• Comfortable with working across various software applications
• London based and authorised to work in the UK (Fuse does not sponsor visas for internships)
• Programming experience is a plus, but not necessary

Benefits

• Competitive internship salary
• Fully expensed tech to match your needs
• Breakfast and dinner allowance for office based employees
• Opportunities for fast progression

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This role is responsible for ensuring successful on-site delivery, product and system unpacking, setup, installation, debugging, configuration, calibration troubleshooting, and maintenance of advanced test automation and test bed equipment while representing the company with the highest level of professionalism.

Responsibilities:

• Act as Liaison and company representative with customers. Represent AVL with the highest level of professionalism.

• Overall installation leader, working alone, or with skilled trades to complete Mechanical and electrical installation in an on time every time fashion.

• Install and support mechanical and electrical installation and termination of field wiring and pneumatic/hydraulic systems. Verify against drawing.

• Power up / troubleshoot equipment.

• Final electrical quality inspection of equipment.

• Initial system checks in preparation for commissioning.

• Document discrepancies and feed back to engineering.

• Troubleshoot and repair products and systems to AVL specifications following defined processes.

• Professional and timely completion of service progress reports, expense reports and other administrative responsibilities as required.

• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.

• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).

• Perform in-house repair, postproduction operation tests of new equipment as required.

• Perform manufacturing shop floor tasks as assigned by manager.

• Maintain a safe and clean work area in accordance with 5S standards.

• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.

• Ability to present informal operator instruction on AVL products and test systems.

• Timely follow up on items and the ability to drive issues to closure.

• Maintains assigned calibration equipment.

• Complete all applicable safety training.

Qualifications/Skills:

• Associate’s degree in engineering or equivalent trade school.

• Experienced reading / interpreting USA ladder and European IEC book prints.

• 2+ years’ experience with test automation equipment and test bed operations.

• Leadership/ coordinator experience.

• Understanding of electrical and mechanical processes.

• Knowledge of complete test cell operation and its contents is a bonus.

• Excellent verbal and written communication skills.

• The ability to cope with negative feedback from customers, exhibit patience and possess excellent listening skills.

• Able to read / understand control circuits. Power up / troubleshoot equipment.

• Must be willing to travel 90%+

AVL provides a competitive compensation and benefits package to all direct hires.  Specific benefit details and offer packages will be communicated during the interview and/or offer stage.

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What you'll do

• The purpose of the Digital Workplace Client Engineering Services Team Lead is to ensure the streamlined operation of the team is in alignment with the business objectives of the Global Client Engineering & Mobile Platform Group and the Digital Workplace Services Department.
• This individual will plan, coordinate, and direct the activities of the Team, with a focus on client engineering and various endpoint standards, platforms and solutions.

What you need

• Minimum Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field of study and/or equivalent relevant work experience
• Minimum Experience: At least 8 or more years of relevant IT work experience
• 1 to 2 years of supervisory experience managing professionals and leading groups.

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