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As a Team Specialist, you will play a critical role in supporting our internal CS services, enabling our Delivery team to function smoothly, and providing operational assistance to Ambassadors, Supervisors, OMs, and Delivery Excellence Managers.</p>\n<p>Your primary responsibilities will include:</p>\n<ul>\n<li>Enabling the successful resolution of core customer-facing work</li>\n<li>Providing consultative guidance for day-to-day case handling and approving losses for your service(s) and region(s)</li>\n<li>Acting as Delivery&#39;s first line of escalate support and handling high severity/sensitivity cases</li>\n<li>Managing slack/zoom consultations and acting as floor support for team</li>\n<li>Setting up a well-oiled operational environment</li>\n<li>Ensuring the teams&#39; work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work</li>\n<li>Ensuring the team is skilled in CCPAM and has the tools they need to do their work</li>\n<li>Being accountable for maintaining the team schedule, ensuring proper coverage, conducting real-time workforce management, liaising with WFP, and supporting the planning of peak seasons</li>\n<li>Thinking critically and constantly evaluating our operations, proposing changes in tools, workflows, or best practices</li>\n</ul>\n<p>As a Team Specialist, you will also collaborate with cross-functional partners and stakeholders, summarize and escalate issues to high-level stakeholders when appropriate, step in as a consultative escalation point for other Delivery teams handling complex cases, maintain a deep knowledge in our policies and operations, and act as POCs for CS teams to understand how things work in your service(s) within Delivery.</p>\n<p>In addition, you will provide recommendations and insights on service performance, report out on ambassador, team, and service performance trends to Delivery leadership, provide insights &amp; recommendations for how to improve service delivery, close the loop with Training for areas where all Ambassadors need improvement, and act as support for Delivery leadership as requested.</p>\n<p>The responsibilities listed above are not exhaustive. 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They work on intricate tasks such as chip architecture, circuit design, and verification to ensure the efficiency and reliability of semiconductor products. These engineers play a crucial role in advancing technology and enabling innovations in various industries.</p>\n<p><strong>Job Description</strong></p>\n<p><strong>Category Engineering</strong></p>\n<p><strong>Hire Type Employee</strong></p>\n<p><strong>Job ID 15017</strong></p>\n<p><strong>Remote Eligible No</strong></p>\n<p><strong>Date Posted 02/11/2026</strong></p>\n<p>We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, IP integration, and engineering simulation empowering the creation of high-performance silicon chips and systems. 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Your proactive approach, sense of urgency, and logical problem-solving abilities enable you to drive impactful outcomes. You are eager to grow, learn, and contribute to a team that values innovation and continuous improvement. Whether working independently or as part of a cross-functional group, you are committed to delivering excellence and fostering lasting relationships. Your familiarity with Synopsys (Ansys) simulation tools, CAE/CAD/EDA/PLM software, and background in electronics, high-frequency or semiconductor domains gives you an edge in mapping customer requirements to cutting-edge solutions. You are ready to travel as needed, bringing your expertise directly to clients and partners, and supporting Synopsys’ vision for technology proliferation and customer success. We are open to consider candidate working from Bangalore only.</p>\n<p><strong>What You’ll Be Doing:</strong></p>\n<ul>\n<li>Establishing long-term, sustainable relationships with assigned accounts by aligning Synopsys (Ansys) Simulation &amp; Analysis (S&amp;A) solutions with client business initiatives and acting as their single point of contact for all technical activities.</li>\n</ul>\n<ul>\n<li>Collaborating with Global Technical Account Managers and Enterprise Account Managers to identify, plan, and prioritize strategic technical activities in the region to achieve sales goals.</li>\n</ul>\n<ul>\n<li>Mapping customer technical requirements to Synopsys S&amp;A solutions, leveraging expertise in the high-tech industry vertical.</li>\n</ul>\n<ul>\n<li>Coordinating with presales, technical support, services, training, and development teams to execute growth plans and expand Synopsys’ footprint at key accounts.</li>\n</ul>\n<ul>\n<li>Reviewing technical support activities, ensuring quality goals are met, and coaching technical staff with local Sales &amp; 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Your recruiter will provide more details about the salary range and benefits during the hiring process.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_4c6b552f-d91","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synopsys","sameAs":"https://careers.synopsys.com","logo":"https://logos.yubhub.co/careers.synopsys.com.png"},"x-apply-url":"https://careers.synopsys.com/job/bengaluru/technical-account-specialist-high-tech/44408/91645718624","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Synopsys (Ansys) simulation tools","CAE/CAD/EDA/PLM software","Electronics, high-frequency or semiconductor domains","Bachelor’s, Master’s, or PhD in Electrical, Mechanical, Thermal Engineering or related field","Strong knowledge and practical experience with Synopsys (Ansys) simulation tools or other commercial CAE, CAD, EDA, PLM software packages"],"x-skills-preferred":["Logical problem-solving skills","Excellent interpersonal and communication skills","Strong organizational and time management abilities","Professional image and business acumen","Ability to travel domestically up to 25-50% of the time"],"datePosted":"2026-03-09T11:03:44.843Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Synopsys (Ansys) simulation tools, CAE/CAD/EDA/PLM software, Electronics, high-frequency or semiconductor domains, Bachelor’s, Master’s, or PhD in Electrical, Mechanical, Thermal Engineering or related field, Strong knowledge and practical experience with Synopsys (Ansys) simulation tools or other commercial CAE, CAD, EDA, PLM software packages, Logical problem-solving skills, Excellent interpersonal and communication skills, Strong organizational and time management abilities, Professional image and business acumen, Ability to travel domestically up to 25-50% of the time"}]}