Helpdesk Team Leader Nights (TfL M&E Contract) · ABM UK

Fri, 24 Apr 2026 14:18:53 GMT
Operations

ABM UK · London · hybrid

Nights position 4 on 4 off: 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract.

To oversee the day-to-day running of the TfL M&E Helpdesk, ensuring the team has the necessary support and services to deliver its key objectives.

Key duties and accountabilities include:

Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.

Lead, communicate, and promote a strong work ethic within the team to maintain service delivery standards and business relationships.

Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery.

Logging service requests by telephone and email, including ensuring compliance with statutory and company procedures across all functions.

Follow direction from management for any additional duties required.

Ensure the helpdesk is managed and maintained according to team rotas.

Check mailbox for any urgent or important email for TL's attention.

Undertake any other ad-hoc duties which reasonably fall within the remit of your role.