The Role As a Billing and Collections Specialist at Belong, you'll play a critical role in ensuring the accuracy, timeliness, and completeness of our billing and collections processes. You will own the end-to-end billing workflow and proactively support and execute collections from both current and past-due accounts. Working cross-functionally with Finance, Member Success, and Legal, you'll help ensure our accounts receivable are in a strong, healthy state.

Key Responsibilities

• Generate and review accurate invoices for homeowners and residents, ensuring timely delivery.
• Monitor and manage accounts receivable aging reports.
• Follow up consistently on overdue invoices, supporting collection efforts across all delinquency stages.
• Partner closely with the Member Success team to implement effective outreach and recovery strategies.
• Supervise and coordinate efforts with external collection agencies, ensuring alignment with Belong's standards and optimizing recovery outcomes.
• Leverage AI tools for research, analysis, and workflow enhancements in collections and billing processes.
• Investigate and resolve billing discrepancies by collaborating with internal teams (Member Success, In Home - Services, Legal, Product, etc.).
• Maintain detailed, up-to-date records of billing and collection activities, ensuring compliance with internal controls and audit standards.
• Assist with broader finance and operations tasks as needed, always bringing a meticulous eye for detail.

About You Detail-oriented, proactive, and solution-driven. You spot what others miss, follow up assertively yet professionally, and thrive in fast-paced, dynamic environments. Independent and adaptable, you're always ready to tackle challenges and grow with the team.

Requirements

• 2+ years of experience in billing, collections, or accounts receivable roles.
• Hands-on experience with billing platforms and accounting tools (e.g., Stripe, QuickBooks, NetSuite, or similar).
• Superb communicator in English (both written and verbal).
• Experience using AI tools (e.g., ChatGPT, Claude, Excel Copilot, etc.) to streamline research, outreach, or analysis in a professional setting.
• Experience managing or coordinating with external collection agencies is a strong plus.

Additional Perks! Contractor role, Fully remote, USD Compensation and PTOs

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