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\nOperations & Incident Response
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\nPreferred/Bonus Qualifications
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\nMixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees.
\nAbout the Customer Success Team:
\nMixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customers’ business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.
\nYou will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers’ organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.
\nAbout the Role:
\nAs a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation, where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel, including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics.
\nFor large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.
\nResponsibilities:
\nServe as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
\nEffectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
\nOwn the customer’s success with Mixpanel , documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
\nOwn onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration
\nEngage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
\nDeliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
\nLeverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
\nSuccessfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
\nBridge the technical-business gap with your customers , working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
\nCollaborate with our technical and solutions partners as needed on data optimization and onboarding projects
\nBe a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients
\nWe're Looking For Someone Who Has
\n3 to 5 years of experience consulting on defining and delivering ROI through new tool implementations
\nExperience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision
\nThe ability to communicate with stakeholders at most levels of an organization , from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency
\nCan manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
\nHas a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role
\nExcellent written, analytical, and communication skills
\nStrong process and/or project delivery discipline
\nEager to learn new technologies and adapt to evolving customer needs
\nWe'd Be Extra Excited For Someone Who Has
\nExperience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
\nFamiliar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
\nFamiliar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
\nFamiliar with analytics best practices across business segments and verticals
\nBenefits and Perks
\nComprehensive Medical, Vision, and Dental Care
\nMental Wellness Benefit
\nGenerous Vacation Policy & Additional Company Holidays
\nEnhanced Parental Leave
\nVolunteer Time Off
\nAdditional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
\nCulture Values
\nMake Bold Bets: We choose courageous action over comfortable progress.
\nInnovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
\nOne Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
\nCandor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
\nChampion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
\nPowerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
\nWhy choose Mixpanel?
\nWe’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.
\nMixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.
\nOur accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.
\nChoosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
\nMixpanel is an equal opportunity employer supporting workforce diversity.
\nAt Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.
\nWe actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.
\nWe do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or any other protected characteristic.
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\nMixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.
\nPowering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust.
\nVisit mixpanel.com to learn more.
\nAbout The Support Team
\nMixpanel Support is a team of talented problem-solvers from diverse backgrounds. We care deeply about helping our customers be successful and enabling them to get value from their data.
\nWe are located all over the world in San Francisco, Barcelona, London, and Singapore...
\nAbout The Role
\nThe right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions.
\nWe’ve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers, and take on leadership roles in the Support organization.
\nResponsibilities
\nThe core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices, and debugging technical issues.
\nYou'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics, and mentor new team members.
\nBecome a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices, and resolve account issues
\nRespond to customer inquiries via Zendesk email, chat, Slack, and phone calls
\nInvestigate and document bugs and feature requests to share with our Product and Engineering teams
\nProvide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience
\nShape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change
\nWe're Looking For Someone Who Has
\nExperience providing customer facing SAAS support (in customer support, professional services, technical account management or similar)
\nAbility to communicate technical concepts effectively in a clear, friendly writing style
\nExcellent problem-solving and analytical skills
\nProgramming experience, understanding of web & mobile technologies, and interacting with APIs
\nExperience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies
\nAbility to be resourceful and resilient when faced with ambiguity and new challenges
\nDedication to developing expertise in a complex and constantly evolving product
\nInterest and aptitude to develop technical skills and learn new technologies
\nExperience providing SLA based support and/or dedicated support to strategic customers
\nSpeak Hebrew and fluent English
\nBonus Points
\nExperience with Mixpanel or other analytics tools
\nFamiliar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
\nFamiliar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
\nBenefits and Perks
\nComprehensive Medical, Vision, and Dental Care
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\nGenerous Vacation Policy & Additional Company Holidays
\nEnhanced Parental Leave
\nVolunteer Time Off
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\nCulture Values
\nMake Bold Bets: We choose courageous action over comfortable progress.
\nInnovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
\nOne Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
\nCandor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
\nChampion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
\nWhy choose Mixpanel?
\nWe’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.
\nMixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.
\nOur accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.
\nChoosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
\nMixpanel is an equal opportunity employer supporting workforce diversity.
\nAt Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.
\nWe actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.
\nWe do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
\nPursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.
\nWe’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
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\nWhy CoreWeave?
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\nWe're not afraid of a little chaos, and we're constantly learning.
\nOur team cares deeply about how we build our product and how we work together, which is represented through our core values:
\nWe support and encourage an entrepreneurial outlook and independent thinking.
\nWe foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems.
\nAs we get set for takeoff, the organization's growth opportunities are constantly expanding.
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