This is a highly visible role that requires exceptional organisation, communication skills, and customer presence.

The CEC Coordinator will be responsible for aligning cross-functional stakeholders, managing logistics, and ensuring that each visit reflects Shield AI's professionalism, technical excellence, and mission-driven culture. This individual will work closely with Business Development, Solutions Engineering, Program Management, Operations, Security, Facilities, and Executive Leadership to execute high-impact customer engagements. This role includes opportunities to identify and implement cross-functional process improvements.

To succeed in this role, you will need 7+ years of experience in event coordination, program management, operations, executive support, customer engagement, or similar roles. You will also need demonstrated ability to manage multiple concurrent projects with competing priorities, evidence of process development and improvement, strong written and verbal communication skills, and experience working cross-functionally in fast-paced environments.

Experience supporting customer engagements in defence, aerospace, or high-technology environments is preferred, as well as background in project management or event operations, experience working with executive stakeholders, familiarity with secure facilities or government customer visit protocols, and experience developing process documentation or playbooks.

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The Event Operations Director will be responsible for developing and executing comprehensive event operations plans aligning with organisational goals. They will collaborate with clients to understand and meet their event expectations operationally, set timelines and milestones for event operations preparation and execution, and create and oversee event budgets ensuring cost-effectiveness.

The role also involves managing a small, highly effective operations team, plus appropriate freelance consultants and suppliers, identifying and securing suitable venues, negotiating contracts and agreements, and managing relationships with vendors, suppliers, and service providers to ensure timely delivery.

The Event Operations Director will oversee all logistical facets including transportation, accommodation, and catering, ensure functionality of event infrastructure like audiovisual equipment and staging, and develop contingency plans to address potential issues.

They will also ensure compliance with all relevant regulations, permits, and licenses, conduct risk assessments and implement safety protocols, coordinate security measures and emergency response plans, and design strategies to enhance attendee satisfaction.

The Event Operations Director will utilise event management software and digital tools to streamline operations, implement solutions such as event apps, registration systems, and virtual platforms, and conduct evaluations to assess performance against objectives.

The ideal candidate will have a minimum of 10 years of professional experience with at least 5 years in a senior event operations role within a commercial conference or exhibition organizer. They will have extensive experience in delivering large-scale events, including complex outdoor builds in the UK, and a proven track record in managing conferences and exhibitions with over 1,000 attendees, 50+ exhibitors, and multiple conference tracks.

The Event Operations Director will have a strong background in procurement, supplier contract negotiations, and budget management, expertise in event design, floorplans, and maximizing attendee experience, and an excellent understanding of outdoor events infrastructure including power, waste, and temporary structures.

They will also have familiarity with health & safety compliances; IOSH/NEBOSH certification preferred, a passion for climate change and sustainability, aiming to reduce carbon footprints through event planning, and strong leadership abilities with a knack for leading large onsite teams.

The Event Operations Director will have outstanding communication and interpersonal skills, a flexible and solution-driven approach to challenges, and the ability to work under pressure and make sound decisions in a fast-paced environment.

What we offer:

• 23 days annual leave plus bank holidays
• 10 additional flexible remote working dates after probation
• Hybrid working arrangement between our WeWork offices in Victoria and remote with three days working in our office weekly
• Generous and achievable bonus scheme
• Ethical pension plan with the Peoples Pension
• WeWork wellbeing benefits such as yoga sessions and meditation
• Barista, community bar, table tennis, showers, and ability to bring your pet to work
• Benenden Health Scheme
• Opportunity to work with globally recognised sustainability and climate leaders
• Join a rapidly growing, mission-led company, making a positive impact on our planet

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We welcome expressions of interest from people with expertise in conference production and programme development, marketing and communications, business development and sponsorship sales, event operations and logistics, and partnerships and client success.

You might be a creative thinker with ideas for engaging new audiences, a strategic mind with experience in sustainability or policy, a connector who thrives on building partnerships and communities, or a digital native with skills in content, design, or data.

Benefits include the opportunity to work with globally recognised sustainability and climate leaders, 23 days annual leave plus bank holidays, hybrid working with 2 days remote and 10 additional flexible remote working dates after probation, an ethical pension plan with 3% employers' contribution, and WeWork wellbeing benefits such as yoga sessions and meditation.

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We are looking for an events and logistics expert to lead, execute, and scale our event operations department. The ideal candidate will have experience in delivering large-scale and complex events, with a passion for world-class events that drive meaningful impact.

About the Role

Climate Action is a commercial business founded in 2007, working at the intersection of climate change policy, innovation, and finance. We have a global membership of 140,000 and partner with 1,000 impact partners, UN Agencies, and private sector companies. Our events include The Sustainable Investment Forum, The Climate Innovation Forum, and The Sustainable Finance Forum.

Key Responsibilities

• Develop and execute comprehensive event operations plans that align with organisational goals and meet client expectations
• Create and oversee event budgets, monitoring expenses and adjusting to remain cost-effective and within budget
• Recruit, train and manage a small but highly effective operations team, as well as appropriate freelance consultants and suppliers
• Identify suitable venues, negotiate contracts and agreements, and manage relationships with vendors, suppliers and service providers
• Oversee all logistical facets, from transportation to accommodation and catering, AV equipment and staging
• Risk assess and ensure compliance with all relevant regulations
• Design strategies and gather feedback to enhance attendee satisfaction
• Utilize event management software and other digital tools such as event apps, registration systems, and other virtual platforms
• Conduct post-event evaluations to assess performance vs objectives

Requirements

• Minimum of 10 years of professional experience with at least 5 years in a senior event operations role within a commercial conference or exhibition organizer
• Extensive experience in delivering large-scale events, including complex outdoor builds in the UK, with over 1,000 attendees, 50+ exhibitors and multiple conference tracks, with budget management and negotiation skills
• Events, by nature, are fast-paced, high-pressure environments, so you are someone who can adapt quickly and manage multiple priorities with ease
• Excellent understanding of outdoor events infrastructure
• Familiarity with health & safety compliances; IOSH/NEBOSH certification preferred
• Passion for climate change and sustainability, aiming to reduce carbon footprints through event planning
• Strong leadership abilities with a knack for leading large onsite teams

Benefits

• Salary: £50,000 - £70,000 (Depending on experience, we would take on either a Manager or Director)
• Generous and achievable bonus scheme
• Opportunity to work with globally recognised sustainability and climate leaders
• Join a rapidly growing, mission-led company, making a positive impact on our planet
• 23 days annual leave plus bank holidays
• Hybrid working – 2 days remote (3 days in our Victoria WeWork offices)
• 10 additional flexible remote working dates after probation
• Ethical pension plan with 3% employers’ contribution
• WeWork wellbeing benefits such as yoga sessions and meditation, Barista, community bar, table tennis, showers, and ability to bring your pet to work
• Benenden Health Scheme

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What you'll do

As a Senior Events Specialist, you will be responsible for the following tasks:

• Responsible for the successful activation of sim racing activities in live environments
• Serve as on-site event operations lead: run-of-show, cueing, technical checks, troubleshooting under pressure and incident documentation
• Provide remote driver support (troubleshooting, firmware, settings)

What you need

To be successful in this role, you will need the following skills:

• Expert-level sim racing knowledge; confident PC/firmware/driver setup and troubleshooting
• 2–3 years event operations with on-site technical support responsibility, preferably in professional sim racing or esports
• Fluent English (spoken/written); additional EU languages a plus

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