As an Engineering Manager, you will:

Manage the engineering team and drive technical delivery. Design, build, and optimize backend services for advanced AI-driven applications, focusing on AI agents, evaluation tooling, and automation. Comfortable working cross functionally, whether that be internal or external customers. Work across the entire product lifecycle from conceptualization through production. Build features end-to-end, system design, debugging and testing. Deliver experiments at a high velocity and level of quality to engage our customers. Influence the culture, values, and processes of a growing engineering team. Inspire and mentor engineers. Collaborating with cross-functional teams to define, design, and ship new product features and experiences.

Ideally, you'd have: At least 5 years of relevant experience and at least 2 years of experience managing back engineers is preferred. Proven success in leading, managing, and developing high-performing Engineering teams. Expertise in identifying product engagement patterns and trends for large scale consumer products. Track record of shipping high-quality products and features at scale. Desire to work in a very fast-paced environment. Ability to turn business and product ideas into engineering solutions. Excellent problem-solving skills, and be able to work independently or as part of a team.

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More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer --------------- AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role -------- As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services.

You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions.

You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do ------------

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring --------------

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.

• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is $150,500-$175,250 CAD.

Why Join Dialpad ---------------

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta's Business Technology organisation builds secure and intelligent internal platforms that power our global workforce. Our AI & Automation team is delivering next-generation tools and experiences by integrating GenAI and intelligent automation into workflows across IT, HR, Finance, Sales, Marketing and Customer Support.

We focus on real-world applications: virtual agents, AI copilots, internal RAG services, and AI-augmented self-service portals , all with scale, governance, and user experience in mind.

The Opportunity

As a Senior Software Engineer, Applied AI, you'll play a key role in building user-facing and backend systems that leverage GenAI to improve internal experiences and operations. This role requires strong full-stack engineering skills, with an emphasis on both AI integration and building intuitive, performant UIs that make AI accessible and useful to our internal customers.

You'll work closely with software engineers, product managers, and designers to build secure, intelligent tools for employees across Okta.

What You'll Do

• Design and build end-to-end GenAI-powered applications, including web-based UIs, API services, and backend orchestration.

• Implement and integrate LLM-based experiences using frameworks like LangChain, LlamaIndex, and tools like OpenAI, Claude, or Gemini.

• Define, implement, and champion operational excellence standards (SLOs, observability, incident response frameworks) for all services deployed.

• Develop responsive, accessible, and modern frontend interfaces using frameworks like React or Vue , with a focus on usability, performance, and trust in AI outputs.

• Build and maintain a library of reusable frontend components and hooks that allow other business delivery teams to easily 'drop in' GenAI capabilities into their own applications.

• Build and maintain retrieval-augmented generation (RAG) pipelines with vector search and embedding strategies (e.g., Pinecone, FAISS, Qdrant).

• Collaborate with designers and product managers to rapidly iterate on UX patterns for AI-powered experiences (e.g., prompt inputs, citations, summaries).

• Ensure security, privacy, observability, and test coverage across the full stack.

• Contribute to architecture decisions, engineering standards, and best practices for AI/automation systems.

• Partner with platform and infrastructure teams to ensure services scale reliably across the org.

What You'll Bring

• 5–8 years of software engineering experience with full-stack development, including 2+ years of building AI/ML-driven applications.

• Strong Python development skills and 5+ years experience building cloud-based services using AWS, Docker, and RESTful APIs.

• 2+ years of experience in frontend technologies like React, TypeScript, or Vue, and comfort working on UI/UX for internal tools or enterprise applications.

• Hands-on experience with LLM integration, RAG pipelines, prompt engineering, or orchestration frameworks like LangChain or LlamaIndex.

• Strong background in distributed systems, APIs, microservices, container orchestration (ECS/EKS), and cloud platforms (AWS/GCP/Azure).

• Familiarity with secure coding, authentication/authorisation, and internal data governance best practices.

• Ability to collaborate across engineering, design, and product teams , with a strong sense of user empathy and technical ownership.

• Bonus: Exposure to design systems, AI evaluation tooling, or real-time application performance monitoring.

Why Join Okta

• Make AI Real: Design and build AI-powered apps used daily by Okta employees.

• Full-Stack Challenge: Tackle end-to-end problems , from LLM orchestration to intuitive UIs.

• Trusted Innovation: Join a team committed to security, ethics, and technical excellence in AI.

#LI-MK1

#LI-hybrid

P24739_3355024

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Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta's Business Technology organisation builds secure and intelligent internal platforms that power our global workforce. Our AI & Automation team is delivering next-generation tools and experiences by integrating GenAI and intelligent automation into workflows across IT, HR, Finance, Sales, Marketing and Customer Support.

We focus on real-world applications: virtual agents, AI copilots, internal RAG services, and AI-augmented self-service portals , all with scale, governance, and user experience in mind.

The Opportunity

As a Senior Software Engineer, Applied AI, you'll play a key role in building user-facing and backend systems that leverage GenAI to improve internal experiences and operations. This role requires strong full-stack engineering skills, with an emphasis on both AI integration and building intuitive, performant UIs that make AI accessible and useful to our internal customers.

You'll work closely with software engineers, product managers, and designers to build secure, intelligent tools for employees across Okta.

What You'll Do

• Design and build end-to-end GenAI-powered applications, including web-based UIs, API services, and backend orchestration.

• Implement and integrate LLM-based experiences using frameworks like LangChain, LlamaIndex, and tools like OpenAI, Claude, or Gemini.

• Define, implement, and champion operational excellence standards (SLOs, observability, incident response frameworks) for all services deployed.

• Develop responsive, accessible, and modern frontend interfaces using frameworks like React or Vue , with a focus on usability, performance, and trust in AI outputs.

• Build and maintain a library of reusable frontend components and hooks that allow other business delivery teams to easily 'drop in' GenAI capabilities into their own applications.

• Build and maintain retrieval-augmented generation (RAG) pipelines with vector search and embedding strategies (e.g., Pinecone, FAISS, Qdrant).

• Collaborate with designers and product managers to rapidly iterate on UX patterns for AI-powered experiences (e.g., prompt inputs, citations, summaries).

• Ensure security, privacy, observability, and test coverage across the full stack.

• Contribute to architecture decisions, engineering standards, and best practices for AI/automation systems.

• Partner with platform and infrastructure teams to ensure services scale reliably across the org.

What You'll Bring

• 5–8 years of software engineering experience with full-stack development, including 2+ years of building AI/ML-driven applications.

• Strong Python development skills and 5+ years experience building cloud-based services using AWS, Docker, and RESTful APIs.

• 2+ years of experience in frontend technologies like React, TypeScript, or Vue, and comfort working on UI/UX for internal tools or enterprise applications.

• Hands-on experience with LLM integration, RAG pipelines, prompt engineering, or orchestration frameworks like LangChain or LlamaIndex.

• Strong background in distributed systems, APIs, microservices, container orchestration (ECS/EKS), and cloud platforms (AWS/GCP/Azure).

• Familiarity with secure coding, authentication/authorisation, and internal data governance best practices.

• Ability to collaborate across engineering, design, and product teams , with a strong sense of user empathy and technical ownership.

• Bonus: Exposure to design systems, AI evaluation tooling, or real-time application performance monitoring.

Why Join Okta

• Make AI Real: Design and build AI-powered apps used daily by Okta employees.

• Full-Stack Challenge: Tackle end-to-end problems , from LLM orchestration to intuitive UIs.

• Trusted Innovation: Join a team committed to security, ethics, and technical excellence in AI.

#LI-MK1

#LI-hybrid

P24739_3355024

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