We are seeking a Director, Solution & Forward Deployed Engineering to lead the technical delivery of the Zus platform and help customers successfully connect their systems, data, and applications to Zus.
\nReporting to the Head of Customer Success & Delivery, this role will own how customers integrate with the Zus platform. They’ll be responsible for ensuring healthcare organisations and digital health builders can reliably ingest data, connect EHR systems, and deploy applications powered by Zus APIs.
\nThis leader will oversee teams responsible for forward deployment engineering, and technical enablement, working closely with customer engineering teams to integrate Zus into production environments and connect to data networks.
\nYou will guide customers through the complexity of healthcare interoperability, helping them translate real-world workflows into scalable integrations built on Zus.
\nThis is a hands-on player-coach role. You will lead the team while also personally engaging in complex implementations, architecture discussions, and customer deployments.
\nYou will champion the use of AI tools, automation frameworks, and reusable integration patterns to dramatically improve how quickly and reliably customers connect to the Zus platform.
\nThe ideal candidate combines deep experience in healthcare interoperability, enterprise software implementations, API platforms, and AI-enabled engineering workflows with the leadership skills required to scale a delivery organisation.
\nKey responsibilities:
\nAct as player-coach for complex implementations - Personally engage on strategic or technically complex customer deployments
\nGuide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms
\nTroubleshoot complex interoperability and data pipeline issues
\nWork directly with engineering teams to deploy and operationalize Zus products
\nServe as a trusted technical advisor to customer technical and operational stakeholders
\nDrive forward deployed engineering - Support customers in building production-grade applications and workflows on top of Zus APIs
\nHelp customers operationalize clinical and operational data across care delivery workflows
\nLead the development of reference architectures and deployment patterns
\nIdentify integration opportunities that accelerate product adoption and expansion
\nDelivery training and technical enablement - Oversee technical onboarding and training programs for new customers
\nEnable customer engineering and product teams to effectively build on the Zus platform
\nDevelop documentation, workshops, and enablement resources for technical users
\nDrive AI-enabled implementation and automation - Lead the adoption of AI tools and automation frameworks across the delivery organisation
\nIdentify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling
\nDevelop reusable automation patterns for all parts of the Zus ecosystem
\nHelp customers leverage Zus data to power AI-enabled workflows and analytics applications
\nPartner with Product and Engineering - Translate customer implementation patterns into platform improvement
\nParticipate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform
\nCommunicate customer needs to the Product & Engineering teams
\nYou're a good fit because you have:
\nAdditional Information:
\nWe will offer you...
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\nWe are looking for someone who has a Bachelor's degree in a relevant field (e.g., Business, Engineering, Supply Chain Management, Computer Science) from a top-tier university, and 2-4 years of practical experience in enterprise software implementation, or business process consulting, preferably in Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), or similar complex enterprise solutions.
\nKey responsibilities include:
\nWhat you will get:
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\nYour responsibilities will include:
\nYou will have the opportunity to work on the front lines of change, disrupting old, incrementally improving approaches with new, paradigm-shifting technologies. You will also have the chance to influence leaders across industries to drive the adoption of AI-first technology in the industry.
\nWe offer industry-leading compensation with equity in the company, excellent healthcare benefits, and a flexible remote work environment.
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\nJoin us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
\nAbout the Role: The Field Technology Director/ CTO - Strategic Industries role at Cresta is a senior technical leadership position that serves as the bridge between our customers and field sales teams. It is both strategic and customer-facing, focused on aligning Cresta's technology strategy with customer needs and market trends. This role also provides critical feedback to Cresta's Engineering and Product organizations to inform roadmap and feature prioritization.
\nAs a trusted advisor and strategic partner, the Field CTO helps customers understand, adopt, and maximize value from Cresta's technology solutions. The role blends deep technical expertise with strong communication and business acumen to drive technology adoption, influence product direction, and build long-term customer relationships.
\nResponsibilities:
\nCustomer & Field Engagement
\nTechnology Evangelism
\nProduct & Engineering Partnership
\nStrategic Leadership
\nQualifications We Value:
\nSuccess Metrics:
\nPerks & Benefits:
\nWe offer a comprehensive and people-first benefits package to support you at work and in life:
\nCompensation at Cresta:
\nCresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
\nCompensation for this position includes a Base salary + Bonus + Equity.
\nWe are hiring for multiple levels for this role and title and compensation will depend upon experience.
\nActual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
\nWe have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
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