As a Sr. Technical Consultant – Search, you will play a pivotal role in helping our customers realise the value of Elastic's Solutions. Acting as a trusted technical advisor, you will work with enterprises to design, deliver, and scale architectures that improve application performance, infrastructure visibility, and end-user experience.
\nYou'll collaborate with Elastic's Professional Services, Engineering, Product, and Sales teams to accelerate adoption of the Elastic Search platform, ensuring customers maximise the value of their data while achieving business outcomes. This is a highly impactful role, with opportunities to guide strategy, lead complex implementations, and mentor both customers and teammates.
\nKey responsibilities include:
\nThe ideal candidate will have 5+ years of experience as a consultant, engineer, or architect with deep expertise in Enterprise Search technologies, including Elasticsearch and related search platforms. They will also have hands-on experience designing and deploying search solutions, proficiency in at least one programming language, and knowledge of distributed search systems and large-scale infrastructure.
\nThe role offers a competitive salary range of $110,900-$175,500 USD, with opportunities for growth and professional development in a dynamic and distributed company.
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\nChampion our Open Source offerings, articulating the value and capabilities of our sophisticated commercial features.
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\nJob Description:
\nElastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data , securing and protecting private information more effectively , Elastic’s complete, cloud-based solutions for search, security, and observability help organisations deliver on the promise of AI.
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\nIn addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
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\nYour technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within the elastic portfolio. In your role, a crucial part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers goals and critical metrics.
\nCollaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals. Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives. Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.
\nUnderstand and articulate the value proposition of Elastic solutions and align them with the customer's business goals. Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions. Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.
\nAs a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer. Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions. Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).
\nFoster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR. Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.
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